Archies Online — missing products and delivery date

Website:

www.archiesonline.com

My husband sent me gifts from us for my anniversary and wanted them to be delivered on 4th jan, 2019.
I received the package on 25th december, 2018. Although the delivery date requested was clearly 4th january, 2019.
Not only this, there were five items as per my husband and as per the enclosed list of items mentioned on the receipt inside the box says expected items to be 5.
Expected items list -
1. Ferrero rocher pack of 5 chocolates
2. Photo frame with our photo.
3. Sugar free fruit cake
4. Special red love
5. Silver star dust glitter love globe.

Now the list of items i received
1. Unassembled with missing accessories to assemble photo frame. Newspaper quality paper used for photos.
2. Pack of 4 ferrero rocher chocolate instead of 5.
Rest all items are missing.

My husband has been trying to get in touch with archie's but none is available even in their mention available hours.
Such a poor experience we had. Thankfully, i didn't use this service to send gifts out to my colleagues overseas. This would really be embarrassing!!