Archies Online — Money deducted but order not placed

I ordered a rakhi and chocolate combo worth Rs 439 for delivery to my brother's place. I received a payment request from archies, but once the payment was done, the page did not update and the order is still showing in the cart. The customer care number has incoming barred. This is a deliberate fraud by archies, their website is functional enough to receive money, but does not work while delivering orders or receiving customer complaints. I want my money back.