Archies Online — Non Delivery of product

Address:	New Delhi, Delhi
Website:	www.archiesonline.com

Issue: I ordered a product on 9th Feb, 2017 which was promised to be delivered by 13th Feb.
But there is no response from the Archies and they don't even pick up the phone call which is mentioned on their website for customer queries.

Once in a while they did pick up the phone and then disconnected.
Either I want my refund or I want to get the product.

Order number AL[protected]
Order on the name of - Ragini

Please help...

thanks,
Himanshu Bisht