Archies Online — One day delivery gift never received and Customer care are undisciplined

Address:

C1-D-701, Brooklyn sector-4, Pride World City, Near Achintya D.Y.Patil College, Charholi-Budruk

My Order number is AL[protected], which I order on 7th March 2021, It didn't received the destination on time.
When I called next day, the customer care person said that they will delivered on same day before 8:00 PM.
However, it didn't even received next to next day.
When I called customer care center, he started with an abusive language.

This is rediculous and disturbing Customer Care center.
I need my refund and possibly a solution to rediculous Customer Center