[Resolved] Archies Online — Order (Al[protected]wrong product delivery & inappropriate response from customer care executives & supervisors

justnipun

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 122009
Website:	www.archiesonline.com

I am highly disappointed with experience regarding this order & Archies customer care executives (CHANCHAL, NAINA & SURBHI) and most disappointed with GAURAV (Floor supervisor)'s interactions. First, wrong product was delivered to me. Then I have to call many times to ask for reverse pickup. Commitment was given for Saturday, nobody came. No commitment has been fulfilled & no sense of responsibility is there in Archies customer care department. I have been struggling with Archies team since Saturday & getting nowhere. Now after my personal followups(six-seven times), reverse pickup has been done today 4:30 PM. And now Gaurav is saying that the product which I ordered is OUT OF STOCK. WHY THE PRODUCT WAS DISPLAYED ON WEBSITE IF IT WAS OUT OF STOCK in first place. This is sheer customer cheating & FRAUD. Archies team have hired inefficient staff with no customer regard & lack of responsibility.

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Jan 7, 2016

Complaint marked as Resolved

I got a call from Archies team. They refunded entire amount & gave coin album (other variant) complimentary as well. Atleast, they finally respected the customer. Hope they will not do in future.