Archies Online — order # al[protected] for rakhi not delivered yet

Relating to my order # al[protected] for rakhi that had to be delivered in california, usa, i must say i am highly dissatisfied with team archies. I had expectation that the ordered will be delivered on time but sorry to say, the order didn't reach till now (8th aug 2017).
The order was placed on 20th jul 2017 and was asked to be delivered till 4th aug 2017.
However, that didn't happen and the customer care unit is completely clueless about the order status. They are just reading out whatever status i am seeing from my login id for that order. What i need to know basically is the consignment status and they are clueless on the same.

This is an utter dissappointment from a brand like archies. I would like to have an answer from the team asap.