Archies Online — Order is showing delivered but its not, and after 5 complaints they are showing as "issue resolved"

Archies Online — Order is showing delivered after 5 complaints and issue still not resolved

Order No. : AL[protected]
Ordered on:[protected]

The order was supposed to be delivered on 11th August, it hasn't been even shipped yet. I have been trying to reach your customer care for a while now and ofcourse it is not reachable/ stopped incoming calls.
If this is the case with your brand I don't think I'll purchase anything from Archies again. Please initiate refund for the same since the order's late delivery has no point now.
Amount Paid: Rs. 2435
Thank you.
It has been over two and more weeks since the order hasn't been shipped, they have helped me place 4 tickets regarding the same and now showing the issue resolved but it hasn't been delivered. I need the refund ASAP. There's no point in delivery now since it contained food items and they must've gotten spoiled by now. Their customer care service is useless. I need my money back.
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    Archies Online Phone
    +91 11 4141 2424
    Archies Online Address
    C-113, Naraina Industrial Area, Phase-1, New Delhi, Delhi, India - 110028
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