Archies Online — order never delivered

I ordered a card on 12/feb/2019 to be delivered on 14/feb/2019 (Same day delivery option and i paid rs 50 for the delivery), but it has not been delivered yet (20/feb/2019). I tried to contact them twice but no reply. They have the worst service.
I want to cancel the order and don't want your services again. Archies is looting honest people by betraying them in different ways. I will never recommend them to anybody.