Archies Online — order not cancelled and received the damaged product. no one answering the call at customer service

Address:

C-113, Naraina Industrial Area Phase-1, Delhi - 110028 (INDIA), New Delhi, Delhi, 110028

I have ordered a figurine of worth rs. 2999/- with order number al[protected] on 12/02/2019 and opted for delivery date as 13/02/2019. But they did not shipped the product by 13/02/2019 evening and i sent mail to cancel the order. But they didnot cancelled and shipped the product through bluedart. I refused to take the package from bluedart and asked them to return to archies. They said that archies has to send message to bluedart to return to archies. I tried to contact archies customer care, but no one is answering the call and send mail too, but no one is responding. So, i took the shipment from bluedart and observed that the product is damaged. Again i tried to contact archies, but no one is responding. Please do needful in this regard.