Archies Online — Order not delivered

Address:	Gurgaon, Haryana
Website:	www.archiesonline.com/

I placed an order of Rakhi and a Gift hamper on 24th august for Rakhi (on 30/8/2015) The order number was -AL[protected] . This order never got delivered and I got to to know this from my brother after Rakhi festival was over. This order was never delivered and I did not get any intimation from the website about the failure of the same. They just took the money and sat peacefully spoiling my festival. Today (7/10/2015) when I wrote to them they just cancelled the order and offered a refund. This is complete cheating, If I would have not written to them they would have just comfortably eaten the money which now they offer to refund as they are caught.