Archies Online — Order not delivered.Wrong delivery Pathetic service. No response of call and mails

Deeplit

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Order No - AL[protected]
I have ordered two Om Sterling Silver Chain Rakhi. But they have delivered only one rakhi and that to it was different(It was golden shree rakhi) what I have ordered. If product is not available the why taking order and showing on website.
When I tried to contact customer care then all number were busy and if not busy then it only rings. Nobody picked the phone And most surprising thing is that somebody picked the phone and said its not Archies customer care no.
Why to make people fool, specially on this kind of important festival.
After trial of hundred times finally somebody picked the phone and said that rakhi(what I have choose) was not available so we delivered something else. Then she said there is no cost difference between your chosen rakhi and delivered rakhi. Then she requested me to choose another one so that she can deliver another one rakhi also. So I confirmed for the same as before. Till then I did not see the rakhi, when I got confirmation from my family that rakhi is not good and worth rupees 800. On the same day(I talked with the customer care girl) I tried to call them again that please do not send any rakhi now and refund my money. But same as before no response of the calls and mails. I also have sent them couple of mails. Now I am just fed up what to do. To whom I should contact.

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Aug 28, 2015

Updated by Deeplit I have ordered two Om Sterling Silver Chain Rakhi. But they have delivered only one rakhi and that to it was different(It was golden shree rakhi) what I have ordered. If product is not available the why taking order and showing on website.
When I tried to contact customer care then all number were busy and if not busy then it only rings. Nobody picked the phone And most surprising thing is that somebody picked the phone and said its not Archies customer care no.
Why to make people fool, specially on this kind of important festival.
After trial of hundred times finally somebody picked the phone and said that rakhi(what I have choose) was not available so we delivered something else.
Then she said there is no cost difference between your chosen rakhi and delivered rakhi.
Then she requested me to choose another one so that she can deliver another one rakhi also.
So I confirmed for the same as before. Till then I did not see the rakhi, when I got confirmation from my family that rakhi is not good and worth rupees 800.
On the same day(I talked with the customer care girl) I tried to call them again that please do not send any rakhi now and refund my money.
But same as before no response of the calls and mails. I also have sent them couple of mails.
Now I am just fed up what to do. To whom I should contact.