Archies Online — order not received: order no. al[protected]

I have selected 2 july for order to be delivered but still i don't see any update on my order. Its around 10 days since it is showing in packed state.

There is no information about when the order is going to deliver. Or any notification we have recieved

I have tried customer care but number is not in service also tried other numbers mentioned in website but no response also send mails but still no response from their side.

There is no option on the website to cancel order. Order place on below mentioned website
Archiesonline.com
Items are teddy bear, chocolate box and bracelet