Archies Online — order not received. unable to connect with archie's.

I ordered a wooden clock from archie's online site order numberal[protected] on date 12/02/2019 and paid rs.999 through internet banking. I received a mail confirming my order but no mail after that. I tried to call the customer care number provided but it is not working. I also tried to contact them via email facebook and instagram but still no reply.
I need to know if i will receive my order or else i need the money to be refunded.
Thanku