Archies Online — payment

Website:

www.archiesonline.com

I have order the gift for me dad.. Pen with gift wrap but online payment occured well but the order was not confirmed and now money is gone,
Such a low standard. I hate this.. Taking money but no response.
And customer care not available.
Customer care service is too bad when called not even attending, and payment also made but no order is confirmed its like cheating to customer while taking payment.
User name - ashiquebdn
Order number - al[protected]