Archies Online — payment made didn't get the product yet order not fulfilled on time .and no response from merchant

Website:

Www.archies.com

Order number : al[protected]
Order date : 22/04/2018
Delivery date : 23/04/2018
Current status : printed and ready for packing

Shipping address :
Vanshika singh
Flat no. B 401 sr no. 13 ashirwad corner building shivane pune,
Pune,
Maharashtra - 411023
Contact no. : [protected]

Its showing that status payment made but she havent got the birthday gift on her birthday today is 24/04/2018 i am from dubai so i cant contact on customer care too..