Archies Online — Personalised card

Hi,
I Placed the order for the personalised birthday card on 6th jan 2017 with the order number AL[protected]
It has not been delivered to the recepient till now.Pls let mw know when you are going to deliver it. I placed the order for the birthday.Whats the point if rhe parson does not receive it on his birthday.
Please resolve the issue
I Have been contacting customer care from so many days and i am getting the reply that the concerned person is not available.
What a pathetic service
If you are not able to do it please refund my money back.
This was my first and worst experience
Thanks