Archies Online — product not delivered yet & unable to track the status

Order no al[protected]. Delivery date was 09.12.2017. But still the products are not delivered which was a birthday gift. No proper response from the customer care. I have called to[protected] many times. Unable to log in to my account as the person over call informed me that the website was under maintenance. Unable to track the status inspite of many attempts to call.