Archies Online — Product packed but not shipped since one month

Address:

191-F Sector-4, IMT Manesar, Gurgaon, Haryana -122050 (INDIA)

I have ordered a personalized gift from archies online on 13 august 2020 and scheduled the delivery date to 4 sep. But after one month it's showing the product is packed. I tried several query to them, but not got any satisfied reply.

Order no. Al[protected]