Archies Online — rakhi delivery

I have purchased a rakhi on 13th of august using same day delivery option.
Earlier it was showing same day delivery with free delivery but while booking they charged 75bugs.
Later after placing order got and sms with customer support no which is unavailable since then only.
Later got an email to track order with a link, clicking on which its showing no order to track.
No option to even cancel the order is available.
No updates from there side was also provided.
Now i don't want to take the order and want to cancel it but not getting option on their website to even do that.
Order id: al[protected]
Customer care contact that is unreachable:[protected]