Archies Online — regarding product delivery

Address:

New Delhi

This is regarding the purchase i made on 16th april and expected delivery was 20th april, 2020... But, it dint happen... I understand due to lockdown things were not good enough and i am pretty much ok the delivery was delayed, i thought atleast the item would be delivered in another couple of weeks.. But, it failed to happen so.. I was following up with the team since 19th april, 2020 to cancel my order, as their website had no option to cancel the order which was raised by us (Worst website) and looks like they have zero maintenance of the website.. If it was lockdown the reason for delaying of delivery why didnt they block their website / should have not accepted orders for that duration...

After multiple attempts of reaching them, they have replied to me on june 01st, 2020

Dear customer mon, jun 1, 4:30 pm (4 days ago)


Greetings from archiesonline support team.

We would like to apologize for the non-delivery of your order. We have cancelled the order as the covid-19. Kindly confirm if we can arrange the delivery of the order or processed the refund for the same.

However we deeply repent the inconvenience caused. We appreciate your patience.
...
I wrote on the same day

Hello team, jun 1, 4:36 pm (4 days ago)

Atleast i am happy that finally have received a response from your team after multiple reminders...

However, request for refunding my amount immediately...

But, to my surprise my product was delivered today and i had no confirmation that the product will be delivered today... The delivery was a gift and the other person doesn't knew about this

My request is, as they mentioned my order is cancelled due to covid -19 and i didnt get any confirmation of my new order... How was this order processed without any confirmation... I request for refund and if needed take the product back and refund the amount... Its not a perishable item