Archies — online shopping

ordered a gift hamper online and it was supposed to be delivered 3 days back but still the product is not delivered. I tried to the customer care number and am unhappy to say that u guys dont even attend the calls.After multiple tries my call was attended and your employee told that they will get back to me in 15 mins and its almost 3hrs that i dint get any response. Overall a very poor disappointing service. Not sure why do u guys have customer care i[censored] dont even attend the calls.