Archies Online — unable to contact customer care to cancel the order

I ordered a product morning on 14th feb 2020, as it was showing same day delivery n also it accepted same day delivery date but found that product was not at all dispatched even by the end of the day.
Please do the needful in cancelling the order before it's dispatched
Order number :- al[protected]
I tried to contact customer care (Screenshots attached) to cancel order but it was either busy or not answered. I have mailed to helpdesk also.
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Feb 16, 2020
Updated by Pallavi C R
Tried to contact customer care on 15th Feb and was on call for almost 12 minutes, but again no one answered (screenshot attached)

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    C-113, Naraina Industrial Area, Phase-1, New Delhi, Delhi, India - 110028
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