Archies Online — Undelivered order no. AL[protected]

Above order I have placed on dt 14 Feb 2021 which was same day delivery on the occasion of valantine day. Order includes 1 rose bouket and cake of Rs. 1990 which one have paid same day.
But I have not received any item from my order same day, even cake is still undelivered. And the bouket I have received on 22 Feb 2021 in the night.
What the worst service, and I tried your heldesk but it's helpless and closing my complain ticket without reply.
So kindly refund the amount of Rs. 1990 as soon as possible.
And find the screenshot of my order