Archies — Order AL[protected] not delivered in stipulated time

Address:

Kolkata, West Bengal

The order (order no: AL[protected] which was due to be delivered on or before 28th August'15 has not yet been delivered. The order was made on 24th August'15 in the view of Rakshbandhan(29th August'15) for my brother. The address of the recipient is in proper Kolkata. So i don't think one can have problem in delivering a product in a metro city. I have tried calling as well as mailing the customer care of Archies, but with no response. The order is a Pre-paid one. So what is the use of depending on such a website for an auspicious occasion, if they cannot keep their promises?? Moreover "Archies" is supposed to be a reputed company!!! And it has such a pathetic service!!! Why don't they close their online shopping service if they are not able to deliver products on time???