Archies — Product not delivered on time.

Dear All,

Any how the product was delivered, but lost the faith on your organisation. Booked on order on 28th Feb 2016 and gave the expected the delivery date 1st March 2016. I had ordered 2 products one is Personalized Crystal Glass painting(nothing was mentioned) and an Laser engraved Pen (mentioned as required 3 working days for production). My concerns are :

1. For pen Case: If you are mentioning 3 working days required for production, then why the hell you give the option to select the delivery date as 1st March 2016 (order booked on 28th Feb 2016).

2. I had called up your customer care executive on 1st March 2016 at around 1pm or 2 pm and inquired about the order, i had requested them to at-least dispatch one item so that i can present that as a gift to my friend. The respective customer executive had very confidently confirmed me that both the product will be dispatched on 1st March and will be delivered on 2nd march but the promised failed, didn't keep up.

3. Again on 2nd March 2016 called your executive twice, this time it was a weird they requested for 30 mins to confirm the status of order but never turned back both the time.

On 1st March itself if your customer care executive, should have provided the correct information so that i could have made necessary arrangements for presenting the gift on 3rd March 2016.

This hurts a lots and customers like me loose faith on your organization.

Any ways, i lost the chance to gift my friend on the occasion.