Archies — Product not delivered wide order number al[protected]

Address:	New Delhi, Delhi, 110005
Website:	www.archiesonline.com

I had a very bad experience with online gift purchase on www.archiesonline.com for Valentine day 2017. The gift was supposed to get delivered by 10-Feb-2017 which has not yet delivered (writing on 16-Feb-17) irrespective of several emails sent to Archies. The email thread has been provided below with replies from both Archies and mine. Can anyone help how top take this issue up with regulators or maybe filing a criminal complaint for breach. The order status still says "Printed and ready for packing after 9 days of order being placed on 08-Feb-17":

Hi,

I received reply from Archies ([protected]@archiesonline.com email ID) on 13-Feb-2017 for sharing the photograph that has to be printed on greeting cards after 5 days from booking the items which where supposed to get delivered by 10-Feb-2017 and order status was showing "Printed and ready for packing" since Feb-9-2017. Since this was supposed to be a time-bound delivery and items were entirely meant for Valentine week which ends today, if the booked items with this order are not going to get delivered by today, I am going to file a criminal defamation case again Archies for breach of contract and misleading information to customer. It should also be noted that no one picks up phone on Archies customer care number[protected] given on their website as well as no reply from their online chat help option.

This is final notice and failing to deliver the product by today, all type of expenses including but not limited to the ones mentioned in mail written on 13-Feb-2017 to [protected]@archiesonline.com as well as [protected]@archiesonline.com would be considered for final settlement amount. Attached is the bill copy which also shows promised date of delivery as well as item status as "Printes and ready for packing" since 9-Feb.

Really disappointed and must say pathetic experience!

Chandan

On Mon, 13 Feb 2017 at 12:38 PM, Chandan Kumar wrote:
Hi,

This is my third mail in respect to order AL[protected]. Please note that since delivery date has already passed and yet no response received from your side on delivery status of product, I would be forced to take legal action againt Archies for breach of customer service agreement and misleading information provided on their site. Since this is a fault on part of Archies, the final settlement cost would include price of the product ordered but not delivered, cost to fight this case in court of law and any expense incurred for fight this case including lawyer, court fee, traveling expense and boarding expense and loss of pay at work for fighting this case since I work in Pune and have to come to Delhi to make a complaint in local jurisdiction.

Please note status of product is still being shows as "Printed and ready for packing" 5 days after placing order for this product.

If I don't receive any revert within next two working day, I would be forced to take legal remediation.

Hope to solve this issue amicably at the earliest.

Thanks,
Chandan

On Mon, 13 Feb 2017 at 9:55 AM, Chandan Kumar wrote:
Hi,

Can you please reply on status of subject item?

It's been 5 days since I placed this order which was supposed to get deliver on 10-Feb-17 and was part of daily surprises to my fiancée on this valentine day. This item still didn't get delivered.

This type of customer service and quality is certainly disappointing from Archies!

Please update me at the earliest.

Thank you,
Chandan

On Fri, 10 Feb 2017 at 4:36 PM, Kumar, Chandan wrote:
Hi,

I have been trying to contact your call centre number but no response. This is in regard to my order “AL[protected]” whose status being shown as “Printed and Ready for Packing” since early morning today. This item was scheduled to deliver today.

Can you please let me know if you would be able to deliver it today or now?

If not, when you are going to deliver the booked items?


Thanks,
Chandan Kumar,