Archies — Rakhi not delivered

Order no - AL[protected], it was scheduled to be delivered on August 27-2015, the status is still "printed and ready for packaging". I am calling them from august 26 th everyday and representative promises that it will be deliverd by today evening. I feel bad that, i have missed my event of the year and managers are hiding under chair and not ready to face the customer. Payment was made in full. I am really pissed. Pathetic horrible and zero rated service.