Archies — Wrong order and taking money from costumers and not responding after that

Hi, I have order some products and the order was misplaced.now im in usa, I asked that i will pay the shipping charges please send my wrong product to usa. They send the link and i have paid the shipping charges. but now they are telling that the product was not available, so we will refund the shipping cost and also the wrong product cost. But it was 1 week i did not get the refund, i was sending the mails every day but no one is respond to my calls and mails. order no: AL[protected]