Arun Driving School — Cash hold
Chennai, Tamil Nadu, India
My name is g. Paul vincent. My m-id no is [protected] and t. Id no is 88050762. Case id no[protected]. My primary profession is driving school. Apart from that i am doing car buying and selling. To sell car i used the mechine and swapped the card for rs.2, 00, 000. Card belongs to mrs. Grace. She swapped 2 cards each rs.1, 00, 000. The transaction done on 8th feb 2016. Money was not credited till 10th feb. No intimation came. So i called icici toll free no. They said its in suspesious case. To clear the amount we need certain documents like rc book, customer id proof and indemnity letter. I submitted everything through mail. Then also no message. When i called again they said after submitting the rc copy in the card holder name you will get the amount. That also i did and sent the mail and i got a reply mail states that after 135 days (From the transaction date) the amount will clear. Also they says around 6th or 7th june it will clear. But it was not so.
Again i called on 8th june 2016 i got the same reply that i don't know its not updated and i will inform. After that i got a mail states that your transaction done on 27th may and from that date after 120 days you will get the money.
I couldn't understand how that 27th may formed by icici team members??? Are we mad to keep on making complaints. Still nothing happened. At last i want to ask you one question. The toll free number which you gave is formed really for the sake of customer? Whenever i called they are saying we don't know the answer and please wait till we connect to the manager or respective team. When we waited simply they are disconnecting the call. How many times i need to call. The branch manager (Vepery branch) is also irresponsible. No body knows anything means whom i should contact? These icici branch manager came to my office and place a request to create an account. Now the same branch people not supporting or helping the account holder to come out of the issue. If the transaction not according to your bank law means redirect the amount to the card. That also not doing and simply keeping the amount unlawfully. While the bank gives the mechine did your respective people gave the instruction how to use or how much limit we can transact???
Also i want to surrender the mechine and close the account.. That also they are not doing. Kindly help me to solve this issue. Its not a small amount. Rs.2, 00, 000 icici bank holding and not giving proper answer to the customer for the past 3 months. Already i am in stress. Because of your bank service i am in too much stress.
Till now i didn't get any call or enquiry about this from bank side as you are holding such a big amount. Its not icici bank cash also the card.
Waiting for the reply.
G. Paul vincent
Arun driving school
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