ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 36%
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12052
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1493
down
573
up
614
down
328

Phone:
Phone:
up
668
down
354

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
36%
Complaints
12052
Pending
3801
Resolved
3303
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ICICI Bank Complaints & Reviews

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Icici Bank — statement not sent and high late payment fee charges levied

 kdsingh80 on Dec 12, 2018
This regarding my credit card. ICICI bank did not sent me statement on my address.Moreover they did not call and just levied rs 500 charges. Annual fee was also levied. For my transactions of Rs. 600 in September and October they are demanding 2400 moreover they are not even cancelling the card. Requesting you to please help me.

Amanjot Singh
[protected]...
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — amount debited not credited back

 Sonya1106 on Dec 12, 2018
Date of transaction :06/03/2018
Amount: 750
RRN no:[protected]
Ecom trans number : 00230771
Payment through: syndicate bank atm card
Payment gateway: eazypay
I have made a payment for my fee through syndicate bank atm card and payment gateway was eazypay, amount debited from my account and fees not paid still now amount not credited to account. From my bank side, they told there is no proper response from merchant....
Complaint comments  Read comments Complaint category Education

Icici Bank — fixed deposit receipt

 Pborthwick on Dec 11, 2018
Dear sir,

I am a holder of icici fixed deposit receipt
Folio no 204if0037070 cumulative (B/i)

Fixed deposit receipt number 204i0011718 c 24

Date of maturity: 01/03/2003

I want to know the status of my account. I have approached icici bank and also phone banking wherein they have directed me to contact 3 i infotech which i have been contacting but no response.

How do i proceed further on this whom should i contact?

I request you to respond by mailing the details to me immediately. Looking forward for...
Complaint comments  Read comments Complaint category Banks

Icici Bank — ecsrtnchg amount debited without my knowledge

 Murugan R on Dec 11, 2018
Dear sir,
In my account debited rs.413 without my knowledge. No mail and no sms received about this charges.in my account no emi, no loan but the amount will be debited. I don't know. What's the issue. It's a salary accout. Please help to explain this. I'm visiting a nearest bank he told reliance retail ltd will be debited this amount. Scheme plan reference also attached. Please help to explain this....
Complaint comments  Read comments Complaint category Banks

Eazypay — amount deducted but transaction failed

 Raman Juyal on Dec 11, 2018
I was depositing the college fees vide eazypay and the amount got deducted from the bank but transaction failed.. The amount is not refunded yet.

Ref. Number for the transacation:

Dear payer, you have made a payment of rs. 7500.00 to finance officer a. P. J abdul kalam technical university lucknow vide eazypay reference id [protected].

The payment was made from sbi bank....
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — internet banking service

 smiingbandit on Dec 11, 2018
This is about the internet banking website of icici bank.
1. When i click on the login button for personal banking, all i want is to login. The website forces me to view promotional material and i have to click again on the continue button to reach the actual login screen. This is unprofessional. 2. I make a mistake entering my userid/password the first time and although i have made the mistake only once i am told that i have made 2 attempts and have only one remaining. This is poor design
3. I am not sure why, but many times i get the session expired message and i have to go through...
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — dp charges 795 rs deducted

 Prabavati S (Middle Office/Servicetec/TVS-E) on Dec 11, 2018
Dear icici team,

Without prior information you people deducting amount from my account for demat account. I never used such demat account in icici. By 5th dec 295 rs deducted and todat 11th dec 500 rs got deducted for these dp charges.

I need my money back. This is my saving account as well as my salary account. 795 is not a small amount for us. Please credit the same amount and stop debiting from account for this demat activities.

Else i will close my account by this month....
Complaint comments  Read comments [2]Complaint category Banks

Icici Bank — i'm complaining about deducted amount without my knowledge

 ISAC NEWTON on Dec 11, 2018
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my credit card. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My cc number:[protected][]
Relationship number: 5810683

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court.
Thanks!
Isac newton. S...
Complaint comments  Read comments [1]Complaint category Credit Cards

Icici Bank — mobile not recharged

 deepujaisy on Dec 11, 2018
I tried recharging my mobile online through icici online pre-paid recharge on[protected], the amount (Rs. 550) has been decucted from my account however, my mobile is not recharged yet. Kindly look in this.
Reference id[protected]

Transaction type : prepaid mobile recharge

Transaction date (Dd/mm/yyyy) 10/12/2018

Transaction amountinr 550.00

Transaction statussuccess

Beneficiary/biller prepaid mobile recharge...
Complaint comments  Read comments Complaint category Banks

Icici Bank — ecsrtnchgs every month

 madan967 on Dec 10, 2018
Hi
I'm an icici bank, india customer. I hold a savings account which used to be my salary account.
My account is being deducted with ecsrtnchgs every month without my notice i'm not sure what's the reason behind it.

I'm not sure why the deduction is happening every month. As a result my account balance dropped to zero.

I'm approachable on madankumarjaldu@gmail.com

Thanks
Madan...
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — atm dec chg complaint

 velmuruganbalamurugan on Dec 10, 2018
I am having my salary accout in icici bank. But few days back rs/- 29.50 rs * 5) were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason.

I want a proper justification

Thanks,
Velmurugan b...
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — in30302865684267 dp chgs till oct-18

 In joy life with me Yaduvanshi on Dec 10, 2018
I am shailendra kumar. 826.00 rupees has been deducted from my account as[protected] in[protected] dp chgs till oct-18 dp charges on 08/12/2018. I have never used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and please close this demat account and my money back immediately. And my money back immediately. My account number is[protected]....
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — transaction failed but didn't get the refund.

 Nagendra Balu on Dec 10, 2018
Pay for CMM certificate (Andhra university)

Fees payment done by sbi debit card amount of 600/-

Eazy pay ref id: [protected]
Payment on[protected]. I have send mail two times to but i didn't get the response

First time Balance is deducted from account.but transaction is failed and i ain't get refund. for the urgency of my certificate i have to pay agian..second time transaction is successful.please conisder my request and intiate my refund quickly.

Name - pavan
E-mail - m.pavan1995@gmail.com...
Complaint comments  Read comments Complaint category Universities

Icici Bank — saving account freezed

 Deepak Raja K on Dec 10, 2018
My 5+ years saving has been freezed because of multiple account guideline without any intimation and i was put in a situation of not paying my emi and credit card bill in time (Which never happened) on time and levied charges for it.

I made a written request to unfreeze the account on 3rd and even by 10th the active still inactive.

For the technical fault of icici and delay processing of their team, i had suffer mentality, pay late payment charges and having a blow on my cibil score.

The emi and credit card also aging with icici bank only. The system...
Complaint comments  Read comments [2]Complaint category Banks

Icici Bank — account blocked without any intimation

 nirbhayrnc on Dec 10, 2018
I am icici bank account holder since 7 years. I did my last transaction on 27th november 2018. But after 2 days when i was trying to do the online transaction then a message is appeared, "account blocked / frozen."
After that i talked to customer care. He told me to visit the branch. Account has been blocked from the branch. I have sent an email to care@icicibank.com but its been 6 days still not received any reply. I am staying in malaysia, how i can go to india just for unblocking the account. Its ridiculous that bank has blocked my account without any prior instructions....
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — bank got debited

 hem.p on Dec 10, 2018
My name is hemant i have been in the third year of bcom i have made payment of my form but there is no acknowledgement recieved my mobile number is [protected] and i have paid 3075.73 vide eazypay reference id [protected]

Syndicate
8 dec 2018
Payment through icici bank gateway
Sol. Du.ac.in
Debit card
My bank got debited and after 2 days there will be last date please do my amt credit or refund my amt....
Complaint comments  Read comments [1]Complaint category Universities

Icici Bank — icici tax saving bond-022001-tsb

 inder monga on Dec 10, 2018
My name is inder kumar monga. I have tax saving bond-022001-tsb certificate 401068 distinctive number

[protected] in name inder kumar monga. I did not received maturity amount. My pan number is

Aazpm2418f and my correspondence address is d-92 ranjit avenue amritsar. My contact number is

[protected] - [protected]. Pls tell me the maturity amount and procedure to redeem it asap....
Complaint comments  Read comments [1]Complaint category Tax Services

Icici Bank — unwanted debit charge

 satishmundra07 on Dec 10, 2018
Hi,

I have a personal. Loan running from tata capital.
My emi dues on 9th of every month
I have kept enough balance in my account even after my account was charged about 412.99₹.
I just want to know that why the # this is happening.
They bank people are deducting money trivially to recover their bed debtors.
It's really so strange to understand.

My icici a/c no :[protected]...
Complaint comments  Read comments [2]Complaint category Loans

Icici Bank — cash was not delivered due to power cut but is debited from my account

 Sneha Susan Thomas on Dec 9, 2018
My name is sneha susan thomas. During the process of withdrawal the power goes off. I waited till the power came back, but the atm showed that, they are currently unable to complete my transaction and to visit nearest atm. The transaction was done in bangalore, koramangala. Atm id:sacwf836, location: metro on 9th december 2018 at 5:10 pm. Withdrawal of 400 rupees.
I request you to do the needful in order to refund the money.
Thank you....
Complaint comments  Read comments Complaint category Banks

Indiaideas@icici — upi transaction

 LalchandManeshw on Dec 9, 2018
Dear sir,

I was making payment date[protected] amount 9999/- online payment on upi mode bhim. It was asked to choose mode of payment. When i clicked upi it asked me my vpa which is virtual payment address. After i typed my vpa it asked me to login my upi app. Bhim app wnen i logged into upi app i found one notification requesting rs.9999/- which was my bajaj finserv amount. It was indiaideas@icici, when i transfered 9999 rs, amount was deducted from my account, but i didn't get any massage from bajaj and my bill payment is not done. So please refund my amount immediately to my account....
Complaint comments  Read comments Complaint category Banks

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