Worst bank ever. In march 2023, I registered a complaint regarding fraud transaction worth of 28000 rupees. They have given me a timeframe of 42 days to wait for resolution. After the given timeframe, they constantly fooling me, asking me to wait for sometime. This continues till more than 70 days, still no update. Even, on the day of complaint they said they have arranged temporary fund for my account till enquiry, and I can use that money. But they closed my account services, giving me excuse that in fraud cases, you have to close your bank services. But after that they said if I want to activate my banking services, I have to visit branch. After that, I visited branch many times for card issuance. Still, more than 3 weeks, no card has been delivered to me yet. There is no update about the complaint and they unnecessarily harassing me. Now, today[protected] without my permission, they had deducted 24000 rupees from my account. They are literally professional goon who are looting my money and charging me penalty for keeping my money in their bank.
ICICI Bank customer support has been notified about the posted complaint.
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ukbr) in the subject line of your email. Our official will assist you.
ICICI Bank Customer Service Team