ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 24%
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9087
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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552
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263

Phone:
Phone:
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238
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157

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
24%
Complaints
9087
Pending
5698
Resolved
963
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ICICI Bank Complaints & Reviews

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Icici Bank — DP charge fraud and deduction.

 नितेश मोदीफाइड पाण्डेय on Feb 28, 2017
Hi Team,

My name is NITESH KUMAR PANDEY, I have salary account in ICICI BANK LTD. 2019 A, 3RD B CROSS, SECTOR B, YELAHANKA NEW TOWN, BANGALORE 560064. ICICI people has done DP charge fraud with me. They have deducted Rs 805 on 27th feb 2017. I am a valuable customer from last 2+ years but I got this as a repay from them. I tried speaking with customer care also but they cut the call.

Kindly help.

Account no : (last 4 digit) 3400

Thanks and Regards!
Nitesh K Pandey...
Complaint comments  Read comments Complaint category Banks

Icici Bank — IMPS Amount Transferred to Wrong Account INR - 6588/-

 Chetty733 on Feb 28, 2017
HI,

I am an Account Holder at AXIS BANK (Begumpet), I have transferred amount of INR 6588/- to the wrong account of ICICI BANK (Account Number:- 004801597193 SD Road), this happened on 9th Jan 2017.

And on the same day I have raised the complaint with Axis Bank on this, from then Axis bank is following to ICICI Bank regarding this and as of today there is no Respond from you.

I personally went to ICICI bank early this month (Approx Date 13th Feb 2017) and have raised a complaint ever over there but no luck as of date.

Request you to please...
Complaint comments  Read comments Complaint category Banks

Icici Bank — Icici Bank Dp Charges for my Savings Account

 kiran_7595 on Feb 28, 2017
I am Kiran Kumar . On 27 Feb 2017, an amount of Rs.548.65 has been deducted from my savings account with the remarks Dmc/IN30302863747334 DP chgs till JAN 17 without any prior notice and I haven't applied for Demat Account. Since it is a Salaried Account, the company policy is not to deduct any service charges. If this is not resolved at the earliest, I will definitely sue ICICI.
Mail ID: Kirankumar_7595@rediff.com...
Complaint comments  Read comments Complaint category Banks

Icici Bank — No fee Credit card - still charged a lot

 Rajvirr Singh on Feb 28, 2017
I was using a credit card number ending with **1002.I was told it comes with no annual fee + a gift kit worth 2000 (Which i never received).I was out of country last year and when tried to use this in Jul 2016, it didnt work.Afterwards, i called ICICI customer care and they told me that i have not used this card for a long time so they deactivated this.I asked them to keep it deactivated.I didn't hear anything regarding my credit card after that.But all of a sudden this month, i received a text on my registered number that my payment is due.Which turned to be a annual fee+ some good interest amount...
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — Dp Charges for my Savings Account

 Sasi Vignesh on Feb 27, 2017
I am Sasi Vignesh. On 27 Feb 2017, an amount of Rs.548.65 has been deducted from my savings account with the remarks Dmc/IN30302863747334 DP chgs till JAN 17 without any prior notice and I haven't applied for Demat Account. Since it is a Salaried Account, the company policy is not to deduct any service charges. If this is not resolved at the earliest, I will definitely sue ICICI....
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — Need of firc

 ppisharma on Feb 27, 2017
MOST URGENT

Dear Sir,
We have shipped a carpets for an amount of US$705.33 to our buyer : HOME DYNAMIX LLC., USA against our Inv#:PPINT/EXP/089/14-15 DATED 22/08/2014. After that we have received the subject inward thru NEFTINW-0028228426 dated on : 20.05.2015. against the same export. But we have not received any FIRC from ICICI BANK against the same inward. So request you to kindly arrange to provide the FIRC for the same INWARD to remove the RBI query, as we have received the attached email from RBI.
Please check the below settlement advise of the NEFT received.
Complaint comments  Read comments Complaint category Employers

Icici Bank — Cradit card joining charges

 rajenrpal on Feb 27, 2017
As per your statement I have seen the joining fees as well as service tax are reflecting in statment, but I had already informed to you through mail that your person told me cell no 9321086434 that no any charges will be charged for this new card regarding I was already emaild to your confirmation mail, please check hence kindly withdraw the all charges if not kindly closed the card because till I have not got the pin also.

As you e-statement I have seen you have charged me joining fees for the new issue of new credit card, but I was already emailed to you if no charges will be charged...
Complaint comments  Read comments [2]Complaint category Employees

Icici Bank — Redemption of MMB 1999 Bonds

 Dipesh juneja on Feb 26, 2017
I have not received the redemption form till date . How will I get the redemption proceeds? the redemption of the MMB-1999 bonds is on 3.3.2017. Where will I get the redmption form or should I send the original bond duly discharged and the bank details for credit into the acccount directly? Bond no. is 5155-552 and certificate no. is 12479. There is one bond of Rs. 4700/-
Kindly inform at dipeshjuneja@yahoo.com
Thanks...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank Credit Card — Credit Card preferred No.4477463892833001

 Ramdev Pal on Feb 26, 2017
Respected Sir,
The Credit Card No.4477 4638 9283 3001 was valid Thru 10/14 and after its expiry I never applied for renew as I was retired in the year 2010 and left that address which was a government accommodation nor I made any purchasing after year 2010.
After a gap of five years suddenly I received your emails of pending bills.
Will you please look into this that when the card was expired then who got this renewed and made purchasing. This credit is reflecting in my CIBIL code.
I wants to book the culprits in the books.
Looking for your swift action otherwise...
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — Neft ki pr rs. transfer nhi huye

 bhatiaji on Feb 26, 2017
Dear sir,
maine 23.1.17 ko neft kiya tha uska Rs. transfer hone ke bad bhi us account me nhi pahucha lekin mere a/c se Rs. kt gye, Aur Icici Bank Auraiya Branch ke Officers sahi jawab nhi de rahe hai aur paresan kr rhe hai poora 1 mahina ho gya hai koi response nhi mil rha hai isliye plz jaldi se jaldi sunvai kr mera Rs. mere account me vapas bheja jaye

thanx

Satish Kumar...
Complaint comments  Read comments Complaint category Banks

Icici Bank — Icici Digital Riv Fraud

 Meghan Dors on Feb 26, 2017
My name is Meghna, and I recieved a msg at 5am on 25th feb 2017, saying

"Dear Customer you have made a Debit Card purchase of INR. 777.40 on 27th Feb 2017. Info. MSI*DIGITAL RIV. "

When I went on google and typed MSI DIGITAL RIV, I was shocked to see so many complaints against ICICI DIGITAL RIV.

So many people have faced this fraudulent. So many have complaint against this and ICICI is not responding or investigating! Is this why we are trusting ICICI with our money? I definitely will make sure I get my money back. But I also want ICICI to figure this...
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — Unauthorized Credit Card Transaction

 Roy7979 on Feb 25, 2017
I am Rahul Ray owner of 4375 5146 7636 1008 credit card. I am using this card since long and very happy with the service. In January month statement I have seen one transaction on 16th Jan of Rs 4500 which I have not made and next day Rs 300 transaction charge is added. I have called customer care and informed the same they have blocked the card. I have not received any transaction alert via SMS or email. In that month my total amount due was Rs 13276.33 I have paid 8476.33 which I have used. I have mailed all the details to the senior management and they told to submit My Photo ID proof, Credit...
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — Transaction failed but payment debited and not refunded yet

 Dr Aditya on Feb 25, 2017
Kindly refund the payment of Rs 9990. Which was debited on 10th feb 2017 through debit card payment to Amazon. Transaction was failed and the debited amount of Rs 9990 is not credited after 5 business days..
Name: Dr Aditya Kumar Gaur

Product: Savings Account

Account No: 628101572358

E-mail address: dradityagaur@gmail.com

Mobile no: 9450603885

Details of complaint: My attempt to pay via Card on Delivery for amount 9990 against Order # 402-7208712-5336336 on 2017-02-10 has failed. In case you were charged for this...
Complaint comments  Read comments Complaint category Banks

Icici Bank — Icici not refunding my amount 12226 .Refund Reference # 74332747052705194407475

 Ramjee Madina on Feb 25, 2017
Amazon initiated my refund on 21th Feb 2017 for the amount 12226 with Refund Reference # 74332747052705194407475 .I had a communication with Amazon customer care and they are saying that money should be in bank account by now.But still I have not received the money in by bank account.

When I contacted to Icici customer care in live chat... They are not giving proper response.. Even once I provided the all the details some one said that it will take 7days and other one said that it should be happen with in 4 days. No one is giving proper response about my request.

Finally...
Complaint comments  Read comments Complaint category Banks

Icici Bank — Credit Card charges in abnormal way

 striker007 on Feb 25, 2017
Hi, I am Ravi and I hold an ICICI credit card with 45000 limit.. I used it for 40000 and i used to pay the minimum payment every month.. Last January (2016), 42500 is outstanding on my card and I am unable to pay every month as i lost my Job.. A total of 15000 was paid against the card in 2016 and by November the bill reached 66720..

So a total of 39000+ charges were levied within 11 months which comes to 90% of the Principal amount.. when i asked their Executives about the huge charges, they are giving very rude replies..

ICICI simply looting people in the name of...
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — Regarding the exam (24.2.2017)

 vijes on Feb 24, 2017
Today i was about to write the exam at 9 a.m. at Edu surge centre in Mylapore. The actual batch time is 9 and there were different batch time allotted, like 9 a.m., 10 a.m and so on.. The centre doesn't has a proper server system for writing online exams. This is a very small centre and also doesn't have a proper system. Students who were allotted to write the exam at 9 were waiting nearly 2 hours outside and including me. I was waiting patiently for nearly 2 hours and I expected that they will call for biometric registration but no response from the invigilators. They were sincerely solving the...
Complaint comments  Read comments Complaint category Banks

Icici Bank — Unauthorized usage of ICICI Bank credit card [Resolved]

 Vadivel G on Feb 24, 2017
Unauthorized transactions happened in my credit card for 3 times each for Rs.6400/- (Total 19, 200) on 22/02/2017 at 23.08 Indian time.
I received 3 messages in just 2 seconds from ICICI bank for these transactions.

These transactions were neither done by me nor authorized by me. I didn't receive the OTP for these transactions.

I received the message like "A transaction of IR 6, 400.00 on 22-FEB-17 on Card xxxxxxxx is made at STEAMGAMES.COM. This transaction has been processed without the additional factor of authentication prescribed by RBI"

I...
Complaint comments  Read comments [2]Complaint category Credit Cards

Icici Bank — Received fraud call

 Rajanikant Shukla on Feb 23, 2017
HI, I am Rajanikant Shukla.
Today I got a call from a number (022-61917600), and they told me that they are calling from ICICI bank mumbai. Unfortunately few days back I applied for ICICI bank credit card So I thought this call is related to that Application.
They said please provide few details so that they can proceed my credit card application.
I said ok because i thought they are genuine and I gave my few information
like, PAN card number, Residential address, Office address, Name, Parents name and Email.
after that they gave me the Application track code and...
Complaint comments  Read comments Complaint category Banks

Icici Bank — Closure of Account

 arjunkl777 on Feb 23, 2017
Hi There,
I have given an application to Close my account 625501514574 on 14th Feb 2017. The account was is dormant stage so I gave the application to activate the account and I paid the outstanding negative balance and also gave application to closure(I am attaching all the documents below). Even after more than a week the account is not closed the SR number is SR457418945. I gave the initial request in Indiranagar, CMH Road Branch Bangalore, and I paid the outstanding amount in Domlur Branch and followed up with Domlur branch but even after visiting branch for many times my issue is not...
Complaint comments  Read comments Complaint category Banks

Icici Bank — Surcharge issue

 CA Satvendra Singh Bhadoria on Feb 23, 2017
Dear sir,
I have seen in my account bank have been debited some rs. And confirm me that by bank executive this is a charged of using debit card on shopping fuel ticket. Name of charge is - surcharge. Is it valid because sbi not charged any type of this charge on my another debit card. And i am also paying the amt charges why should i pay this charge....
Complaint comments  Read comments Complaint category Banks

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