ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 24%
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10523
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
896
down
392

Phone:
Phone:
up
394
down
236

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
24%
Complaints
10523
Pending
4735
Resolved
1331
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Bank Complaints & Reviews

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ICICI Bank — debited from my icici bank account as a demat account charge

 Kanu Pal on Sep 26, 2017
I have a Demat account in ICICI bank for 2 years now. When I checked my bank transactions and I found that there is one debit transaction DMC/IN30302865097110 DP CHGS TILL JUL-17.

When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is 037101517578. This is completely unacceptable and please refund my amount. This is a Fraud case......
Complaint comments  Read comments Complaint category Banks

ICICI Bank — my credit card false billing without any transaction

 spin2740 on Sep 26, 2017
Hi
My icici credit card no.4629866955872004
My credit limit is 21520 rs
BT from 3 days my statement shows
Total amount due is 28732 rs
Available credit limit is negative --14221 rs
Without any transaction
My statement also show no transaction is done
Then why this thing happen
Plz help me...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — wrong imps fund transfer

 Jatin350 on Sep 26, 2017
My icici bank acc no is -663501500369.my issue is i m transfering 14500 rs imps union bank of india account no -406702010406839 to my icici bank account no -663501500360 but transfered toh this account 663501500359. So i go sole branch bank and bank is say write application then submit and this amount is credited in 2-3 days but bank is not responding so what i do...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — my credit card application was rejected with out assigning any reason

 Sivakumar Kandaswamy on Sep 26, 2017
Name. Sivakumar kandasamy
Phone. 9994480209
Mail. I'd. chemksiva@yahoo.co.in
Applied on: sep'2017
Address. Resistance. 389, kamarajsalai, newsaram, pondicherry-605013
Off. Address. A-26, Industrial estate, thattanchavady, pondicherry -605009.
Netsalary:52000
I'm not having any default for the last six months. My cibil score is around 750.i don't know the reason why the credit card was not given for me. Please confirm the real and correct information or reason for my applications rejected by your team...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — credit card-- buy one and get one offer not able to utilise

 sharad83 on Sep 26, 2017
I am not able to avail the offer of buy one and get one movie ticket offer on bookmyshow.

I have tried all the possibilities and several times with specified time band which was being mentioned by the customer care team and i am not able to avail this offer right from the issuance of my coral(Master card PLATINUM) credit card. There must something which needs to be checked with credit card department to make the offer applicable on my card...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — the threatening call from the icici customer care regarding credit card medical coverage

 suren92 on Sep 26, 2017
This is Surender and i am working in MNC as Process Engineer. I have salary account in ICICI bank with credit card too. i had the threatening call from ICICI bank Customer care. Incident happen on 26.09.2017 with three consecutive calls from the ICICI customer care number +911409190533 and last call from this number +914466198300. (ICICI Lombard Lombard chennai)

i get call from ICICI credit card customer care with name as SANGEETHA (not sure with the name) regarding medical care coverage of 6 lakhs with 350/month as EMI and payable 2 yerars. Her talking way is not good and she is...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — falsely charged for the demat account

 susichauhan on Sep 26, 2017
Hi,

I have a Demat account from ICICI bank, couple of years back when i was about to close this account i was promised from the representative that if i pay Rs.700 or Rs.1000 ( i dont remember exactly now) there wont be any annual maintenance charges for this demat account. But now why have i been charged DMC/IN30267935578475 DP CHGS TILL AUG-17 Rs. 354 ???...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — regarding my rd account no 037525001581

 jayantpatil1974 on Sep 26, 2017
I have received msgs on my registered cell no regarding non deduction of monthly amount, whereas it is a auto debit account & on 25/09/2017 amount has been deducted. pl clarify
7768001744 jayant patil
also it is mentioned that penalty will be charged for same reason i wish to get clear whether it is fake msgs or any mishap by icici bank
my query ?????...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — request for settlement of icici bank pl

 kumar.ksr on Sep 26, 2017
Request for settlement of ICICI BANK PL dt 26-9-17

Ref: Card No. 9401 xxxx xxxx 4005
Name K Senthil Kumar
DOB : 10 6 1968
Location Chennai

Dear Sirs / Madam

I received call from ICICI Bank for payment of 4005 card PL Payment, that person Name is RAJ 9003230590 and other people call every day to force for the payment.

Sorry for the inconvenience.
Due to my bad luck fast few years i was not wealth in finance & life and last year dec 2015 rain fall also was out entire things now i work daily wages.
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — internet banking not working

 AVADHUT joshi on Sep 26, 2017
Sir,

Whenever I am using my debit/ Credit card, I am unable to transfer money amount more then Rs.2500000/- Actually I prefer internet banking as its time saving. my bank account is having at present Rs. 9278900/- but still I am unable to transfer money by net banking service .Even after repetitive complaints no one is giving proper reply to me....
Complaint comments  Read comments [2]Complaint category Credit Cards

ICICI Bank — fraudulent charges on credit card

 Bhavna8 on Sep 25, 2017
Dear icici
With the immense pain i have to write this email i am really fed up the quality of services you guys offered to your customer. I am holding a icici credit card (No. 4375 xxxx xxxx 9008). I am facing issue with the invoice number 1574150900129600. The current outstanding due on my account is rs. 21, 716.11 for the september month out of which i have made a transaction of rs 39, 000on. Unnecessary charges have been levied on my credit card and i am fail to understand why the unnecessary charges has been applied on my card. I have issue with the charges of rs.2198.69. I understand...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — account frozen and charged 1571

 Prabh Preet Singh Mander on Sep 25, 2017
My icici a/c 112501502711 has been frozen but the bank has charged me rs 1571 from one of my trading accounts with sharekhan without any notice a few days back.

How can the bank start charging like this and that too from a trading account without my permission?

This used to be my salaried account long time back and i have not used it ever since (About 7 years). Now all of a sudden it pulls my funds from a completely different trading platform i. E. Sharekhan.

This is complete intrusion and a violation of trust with the company. I request this to be taken...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — available credit limit is incorrect

 India17041992 on Sep 25, 2017
Hi,

My actual available credit limit is 8531, however with no transaction reported after 23rd september its showing false credit limit as 1857.
Even i checked the statement no transaction got reported.
Is this some kind of fraud or the technical error?
This is a huge technical glitch.
Please investigate and refund the credit.
Credit card no: 4375511040409000

Regards,
Meenakshi chourasia...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — transaction unsuccessful - eazypay

 Anusha R on Sep 25, 2017
Hi cmssupport,

I have made two transactions on 01-july-2017 via hdfc netbanking. The first one being unsuccessful and i made another transaction which was successful.
From the information i received from both my hdfc customer support and citruspay support is that the first transaction is successful from their end. But the over all result is unsuccessful. I have sent email to cmssupport@icicibank.com multiple times but have not received any response.
Please help me sort this out.

Please find the transaction details below:

Transaction date:...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — account maintenance charges

 zohebs31 on Sep 25, 2017
This is regards to account maintenance charge being applied to my savings account. Due to some financial situation, i wasn't able to maintain the minimum balance required to maintain the account, i could have very well chosen not to use their services anymore but instead, i chose to use it and guess what, they charged me 7k for not maintaining account balance.

I haven't used any of there services atm, online banking or anything else but as soon as i deposited the money, they deducted all of it. How shameful is this bank, to take away people's hard earned money to satisfy their terms?
Complaint comments  Read comments Complaint category Banks

ICICI Bank — credit card

 diddi1100 on Sep 25, 2017
Hi applied for credit icici credit card and got confirmation message too... But till now i did not get my card. So please let me know what is the issue regarding card.. Shall i get the card or not. Even i have not received that card, the bank persons sent this month of statement,, how can i pay the amount with out having a card.. Pls give me status of that application...
Complaint comments  Read comments [2]Complaint category Credit Cards

ICICI Bank — encash multiplier bond

 khushboo Jaiswal on Sep 25, 2017
Hello,
This is khushboo jaiswal from delhi. My father had invested two multiplier bond on 28/04/1999.
Bondholder number - 5397962
Bondholder number - 5397964
Each with a face value of rs.4700/-
The above mentioned bonds matured on 28/04/2017 and the total maturity (From two bonds altogether) amounts to around rs.50, 000 each. But after investment, i did not yet receive any instruction regarding this bond, even after completing 15 years. I dont find any place to surrender my bonds and get back my money.
I therefore request you to help me in this regard...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — icici bank misbehave & harassment

 manoj8741jaiswal on Sep 25, 2017
Hi,

This is manoj jaiswal and my mobile number is 9899889913 and i am citizen of delhi, from last one or two years i am getting harrased from the icici bank recovery team for the amount taken by mr. Hansraj jaiswal "my uncle" who is not with us for last 4 years and even no more. I shared his & his famiy number which was with us so many times but they guys didn't understand and call me on my mobile number to enquired about him. Actually they guys don't know how to talk to the customer and they just know how to insult any person even though he doesn't belongs to that case.
Complaint comments  Read comments Complaint category Banks

ICICI Bank — about clearing cheque : 954918

 Roshan Gurjar on Sep 25, 2017
Respected sir,

The cheque way deposited on 07/09/2017 cheque no. 954918 and a/c no. : 000905022676 but till date this cheque status is pending pls. Know us about this cheque clearness cheque status….

Cheque deposited date : 07/09/2017
Bank name : icici bank
Branch : deesa - 000497
District : b. K. (Gujarat)...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — mishandling of personal loan

 Dijen Ching on Sep 25, 2017
I have applied for a personal loan for icici through paisa bazar ref no. 1013522397. Bank personal from icici adyar came for the document collection. I have given whichever document asked. Up to the 5th day, i didn't get any information, then i called up, they were telling my rental agreement for my address proof is not sufficient. The told to take hr letter from the company for adress proof. I have submitted the hr letter through email (Chennai. Support@finnexbspl.com). Then they were telling, they will start to process my loan. After that, i began to call for confirmation. Every time i called...
Complaint comments  Read comments Complaint category Loans

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