ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 24%
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10486
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
883
down
390

Phone:
Phone:
up
391
down
235

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
24%
Complaints
10486
Pending
4750
Resolved
1300
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Bank related photos (953)

ICICI Bank Complaints & Reviews

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ICICI Bank — card isssue

 neha@611 on Sep 20, 2017
I have applied for icici bank credit cards, then approximately after 15 days of application i got call from blue dart services to confirm address for dispatching credit card. And i confirmed my address then a person from blue dart told within 2 days i 'll bring your card at given office address. many days has benn passed and i didn't get credit card from any courier services. suddenlly before two week approx i got meaasge from icici bank like... Dear Customer, your icici bank credit card has been returned undelivered. After getting this message, i called to customer care many times but till now...
Complaint comments  Read comments Complaint category Other

ICICI Bank — not get any slip or application number after submit all details and payment

 Vishal Singh chattha on Sep 20, 2017
Sir after submit my all details in applications form of upsrtc open-ended smart card I make a payment of 550 rupees and money is also transfered or debitted from my account but I can't get any application number or slip and no information is shown in my upsrtc login account and website says code is not generated. sir please help me and solve this problem....
Complaint comments  Read comments Complaint category Other

ICICI Bank — fraud transaction at icici bank

 shankar174 on Sep 20, 2017
Two "Fraud Transaction" occurred on my ICICI saving bank account on 12th September 2017 for 10k and 9k respectively (Without any OTP being sent to my registered mobile number)
To complaint for the same I reached out to ICICI Customer care (Request number SR493166105)
After series of complaints, follow-ups and frustration I got absolute "ZERO" help from the bank (Please note : This is my Salary account)
Instead of helping, the customer care executives are blaming me of disclosing my card credentials (Card number and ATM Pin) for these fraud transactions.
Bank is not ready...
Complaint comments  Read comments [2]Complaint category Banks

ICICI Bank — credit card ststus

 rohit1092 on Sep 20, 2017
Applicaton ID - A110000321316
Name - Rohit Kumar
DOB - 10.10.1992
Mobile Number - 9536680967
Kindly tell the status as it has been 20 days that I submitted my document and I have not received any update and when I call I don't get any response. I needed the card early so I applied in ICICI bank as I have have my salary account with the same.
Please look into it on a prior basis
Regards,
Rohit...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — icici bank anw charges for cash deposit

 christinjohn on Sep 19, 2017
Sir,

I am PADINJAREVEETTIL KUNJUVAREED JOHN.
I have an SB account in ICICI Bank, Kalyan Branch.
Account number: 001101201924.

My relative deposited Rs.20000/- at ICICI Bank, Jhasi Branch on 18/09/2017 as shown in the image attached herewith.

The Bank deducted ANW-CHRGS:150.00 and GST:27.
I am surprised with this deduction. Why did you deduct this ANW charges for a cash deposit. Please look into the matter and revert that amount. I would not wish to continue with this bank if you cheat customers without prior intimation. Kindly...
Complaint comments  Read comments [3]Complaint category Banks

ICICI Bank — fraud of online shopping through icici bank debit card

 zurreyab on Sep 19, 2017
Dear Sir,
This is to reference to one of my complaint against one of the online transactions happened by un-authorized person, on 5th Sept 2017,
Three transactions were happened @ 3:06, 3:08 and 3:11 PM with the amount Rs 5000, 4000 and 600, respectively by the payment gateway, "IIN/I-Debit/Pay Point", as i was getting messages to my registered mobile without any OTP and without my intervention, Immediately after that i have blocked my debit card through online banking.
Soon after that I have raised compliant to customer care against this fraud trascations and they have logged...
Complaint comments  Read comments [2]Complaint category Banks

ICICI Bank — personal loan disbursement status

 Geetha Korasikha on Sep 19, 2017
Dear sir/madam,

Myself Geetha. Having Icici salary account since 6 years through infosys (reg mob no: 9052521889).

My concern is I am fed up following up with icici personal loan team regarding my personal loan approval.

I have enquired with your bank agent through customer service explaining my complete scenerio that me and my husband applied for a home loan 3 months ago. Also informed. Iam the co applicant for the same. And my takehome is 21k per month. They explains that I am eligible for 4. 8 lakhs of loan amount for the tenure of 5 years with...
Complaint comments  Read comments [2]Complaint category Loans

ICICI Bank — two wheeler loan number request

 Pirabu on Sep 19, 2017
Dear Sir,

I would like to inform you that I had bought a Two Wheeler with hypothecation loan from
ICICI BANK LTD,
THILLAINAGAR,
TRICHY 620018
TAMILNADU.

I have misplaced the file containing the loan details for processing NOC.
I am enclosing the vehicle RC copy.
I request you to provide the loan account No.
VEHICLE NUMBER TN 45 AB 2063
TYPE SCOOTY PEP
REGISTERATION DATE 25-06-2004

I request you to kindly look in to this matter and advice the bank to send the NOC to my following office...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Bank — change of email id

 M S Chowdhary on Sep 19, 2017
Pls change my email I'd. I am not receiving my statement. Pls add my new mail I'd as below.mahaveer@santoshlimited.com

Old one is msc@santoshstarch.com.

Pls cancel the old one and add new mail. Or where I should mail the information, so that I can solve this problem.

Regards,

Mahaveer Chowdhary....
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — icici bank credit card fee

 vinayopandey@gmail.com on Sep 19, 2017
I had applied for the credit card. Bank personel was present in company premises.

I work in HSBC bank Business bay yerwada pune - 411006

While applying it was said that it is free of cost no charges.

Card is still packed and not activated but i see liabilities of 588.82 rs.

Please cancel the card if it is going to be charged.

my mobile no is - 7798017731...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — linking of demat a/c 1156765 to aadhar no 660646056582

 dvp8693 on Sep 19, 2017
SR493482135 (Generated on 14-09-2017).
Dear Sir/Madame,
I had submitted my Papers for Linking of
Aadhar No (660646056582)TO My Demat A/C No 11567658 ON 04-09-2017 at ICIC BANK Kamla Mills Branch Lower Parel & to date even after Repeated follow up & Generation of SR493482135 I am in Dark Because NO SMS OR Mail Confirmation has been sent to me While Kamla Mills Staff Says it is Linked & IVR Call Centre Person at 08:18 On 19-09-2017 says it is under Process, What kind of Service is this?
Do you want me to Wind up My 3 in 1 Account & Look for Better Options.
Thanks...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — few person fakes on credit card and no response

 VasanthRoopa on Sep 19, 2017
Hi,

I've applied for a credit card 2 months ago. Till date, I can't check the application status online. Neither the bank representative contacted me .. Can somebody let me know about the status of my application..
Name : vasanth kumar k
application number : S110060161794
mob number 9739968496

below are the contact which they try to contact us..

8147471069
7090276479
9066418654.

Thanks,
vasanth Kumar...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — wrongful debit of money from my account

 amarparihar on Sep 19, 2017
I am an ICICI Bank customer. My account no. is 016101524358.

On 12th August 2017, I went to a non-ICICI ATM (SBI ATM) located near Boria Market, Sector-4, Bhilai for withdrawing some cash. I swiped my ATM card for withdrawing Rs. 10000/- but the money was not dispensed. I again swiped the card but this time also the money was not dispensed. However I received a message that an amount of Rs. 20, 000 (10K each time) has been debited from my account. After that I went to another ATM, from where I successfully withdrew Rs. 20, 000/-. ICICI bank has wrongfully debited Rs. 40000/- from...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — harassment calls from icici representatives

 Dipti John on Sep 19, 2017
My name is Dipti John I have been getting harrashment calls in my office landline stating that there is some loan that is unpaid. For your information i have no relationship with icici bank, still don't understand why are they calling. Now its hieghts they have been calling my friends and harassing them stating that there is a loan pending on my dad name. Funny part is that neither my dad or me got call on our cell no.. These calls are really annoying and depressing. The calls that they made were all to me and my female friends. No one has give you the right for harrasing people. Because of these...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — why my account is charged for ecs return charges??

 Afroseally on Sep 19, 2017
My ICICI account have been charged of amount Rs400 and Rs36&36(GST) for last month and this month also. But I didn't bought any loans or plans with this bank. Why I have been charged for this amount?? Some ICICI responsible person should explain this to me immediately. If its continue I will cancel my account.

My email id: afrose5ally@gmail.com

Looking forward to your immediate response!!...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — demat linking with aadhar no

 dvp8693 on Sep 19, 2017
Linking Aadhar No To Demat A/C No11567658
SR493482135 (Generated on 14-09-2017).
Dear Sir/Madame,
I had submitted my Papers for Linking of
Aadhar No (660646056582)TO My Demat A/C No 11567658 ON 04-09-2017 at ICIC BANK Kamla Mills Branch Lower Parel & to date even after Repeated follow up & Generation of SR493482135 I am in Dark Because NO SMS OR Mail Confirmation has been sent to me While Kamla Mills Staff Says it is Linked & IVR Call Centre Person at 08:18 On 19-09-2017 says it is under Process.
What kind of Service is this?

Thanks
Complaint comments  Read comments Complaint category Business & Finances

ICICI Bank — no reply from the representative regarding the status of application

 Sanket M Joshi on Sep 19, 2017
Dear Sir/Madam,

Kindly note that i had applied for credit card 2 and half weeks back. They said that i will be getting an application number immediately the subsequent day. However, i have not got a single message from the bank till date. Subsequently they had informed me that the Aadhar Card is not properly visible. I made sure that it is provided on the same day still the bank has kept the information in abeyance. Dont understand why the bank is upto such nonsense things when you have got one of the best services.

I had been to the malleshwaram branch twice and...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — icici easypay --missing payment

 dee2424 on Sep 19, 2017
I have been trying to lodge a complaint of my missing payment on their support emai ID cmssupport@icicibank.com but it is not being submitted. The emails are getting bounced and there is no phone number.

I had made a payment of rs1003.00 through my HDFC debit card on 18th sep at 12.14 to RERA UP Government. The payment got deducted from my HDFC card but the merchant didn't receive. My payment is now with ICICI. Please check and get back as it is very urgent.

Refer of my payment is 726106786473 .

Thanks
Suraj
9599231120...
Complaint comments  Read comments Complaint category Other

ICICI Bank — harassment call for credit card due

 TulY on Sep 19, 2017
Dear Sir/Madam,

Greetings .

I am Tulika Bhowmik . I have a credit card payment due with your bank . Sorry . I do not remember the number. Earlier also I had due with you and I have settled all the accounts . I had lost my job in 2008 due to recission, however when your bank had approached me for my loan I settled them all . You can check my records.

Now since last 3/4 days I have been harassed by your colkection goons and I am going through a mental trauma for them . They are calling me from different numbers, and not only me they are calling my colleagues...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — online banking - number change request

 sa_0102 on Sep 19, 2017
I have been an ICICI Privileged banking customer for the past 11 years and have had the worst experience with them.
I have been trying to get my USA number updated. I couriered the documents to the Hyderabad office for the second time ($140 in all). I received an update that my documents were received and the request would be completed in 1 business day. It has been 10 days and the number is still not updated.

The customer care staff is inefficient, uninformed and really rude. I have never seen such a horrendous service anywhere.

At this point if the number...
Complaint comments  Read comments Complaint category Banks

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