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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Jul 14, 2026

Complaints 23787

Resolved

14308

Unresolved

9479

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints(23787)

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Address: ICICI East Maredpally

Website: www.icici.bank.in

I am extremely disappointed that ICICI Bank closed my bank account without my knowledge, consent, or any prior notification.

The only communication I had previously received from the bank stated that if there were no transactions for 24 months, the account would be classified as dormant. However, I made transactions in the account after receiving that communication, so the account should not have qualified for closure on that...

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Address: Mumbai, Maharashtra

Website: www.icici.bank.in

I have a Demat account in ICICI bank. When I checked my bank transactions and I found that there is one debit transaction 'DPCHG Jun26 IN303028/8932257' of amount 767.50. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI....

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Address: INDORE

MY ATM CARD NOT DISPATCHED. do not any call for my mob no.
my order ekrat no. DAHP[protected]
pls dispatched my order as soon as possible....

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I am Ms. Namita Adak, presently I residing at BD 77, Street No. 145, New Town, Kolkata - 156, hold a savings account with ICICI Bank; the account number is[protected], under the Dhanbad branch. For some reason, the ICICI Bank authorities have frozen this account. Consequently, I have called Customer Care numerous times, visited the nearest branch at newtown, submitted a formal application at the said branch, and subsequently even sent emails...

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Excess brokerage is charged by ICICI DIRECT. Brokerage charges beyond the agreed rates were deducted from my account for multiple trades.
I had raised complaint on SM ODR portal. There ICICI DIRECT representative agreed to return the excess brokerage charges. Based on this confirmation SM ODR mediator closed the complaint. However I did not get the money back from ICICI DIRECT....

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1. For my ICICI bank account no. ending with 831, ICICI bank is reporting different balance in the text messages sent to me and different balance on their website.

2.Account balance is reported less in text message than website account statement and those balances do not tally with each other.

3.Account balance reported in one text message do not mathematically tally with previous text message after a debit...

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Address: ICICI Bank, keeranatham, coimbatore branch

I am writing to express my serious concern on ICICIBANK regarding recent activity on my credit card which I am using from 7 years. After reaching there customer service they were rude and commenting back you go and complaint wherever you want after explaining the detailed explanation and requested immediate rectification of the following two issues:

Query 1: Incorrect Interest Calculation and Unauthorized Auto-Debit Feesbr...

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Address: ICICI Bank, Bhosari, Pune

I was depostiting amount 46.5k which got stuck as ATM machine restarted. Money didn't get credited my ICICI account[protected].
This happened on 20th April, 2026 during 12:15 to 12:20 pm, at newly opened ICICI branch in Bhosari, Pune 411039.

I enquired with ICICI branch, they said it would be credited within one day, however they didn't allow me file written complaint.

Kindly look into it and credit...

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Address: 209, 5 no Khalisha Kota Pally, Birati, Kolkata-700051

Website: 9331262877

Kindly note tacking id REWP[protected], still not delivered you agent ([protected]). Last night you agent calls to me at 9.20 PM & demand OTP no, otherwise your materials are not delivery tomorrow.

Today call your Agent ([protected]), He refused to materials delivered.

Please delivery tomorrow....

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Hello team, My Parcel is residing with EKart since 27th March.STatus says Received at MotherHub_PUNE. Tracking Id is MYEP[protected]

May i know what is the issue and by when it will be reached...

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Address: ICICI Bank Ltd. ICICI Bank Tower, Bandra Kurla Complex (BKC), Mumbai â€“ 400051, India

I am facing an issue with ICICI Bank regarding debit card annual charges debited from my savings account despite the card not being used for several years.

An amount of Rs. 699 + GST (total Rs. 824.82) was debited towards annual charges. I had requested cancellation of the debit card and refund of charges for the period of non-usage. However, the bank declined my request citing internal policy, without considering fairness...

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Dear Sir/Madam,
I hold a savings account (Account No.[protected] with your branch under the name Sikindra Kumar Sah. On 17th March, I raised a request (Ref. No.[protected] regarding an incorrect transfer made to another ICICI Bank account (Account No.[protected]. For the past 10 days, I have been continuously following up at the branch and through customer care, but unfortunately, I have not received any assistance in reversing...

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Address: Branch at Juhu Scheme Mumbai 400049

Bank faked KYC of first A/c holder and alloed him to withdraw over Rs 1.48, 800, over several transaction. IT has admitted it lapses in KYC procedures, but refused to take the blame deficiencies in its system . enen the ombudsman closed the complaint quote" In connection with the complaint lodged, it is observed from the submissions and documents furnished by the bank that the complainant (joint account holder) alleges that his brother, the...

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Address: ICICI POWAI

My bank account has been frozen for the past 10 days, and I am unable to use it for any transactions. I visited the nearest ICICI branch and submitted a letter regarding the issue. The branch provided me with a contact number and asked me to speak with Mr. Apoorv Malviya from the Powai branch.

However, it has been a week, and my calls have not been answered. Due to this, I am still unable to access or use my bank account, which...

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Address: 45/100 Quatres, Jawahar Lal Nehru Marg, Delhi Gate, Near DR Ambedkar Terminal, Delhi - 110002

Website: ICICI BANK

To
The Honorable CPGRAMS
Morning Greetings

Subject: - Request to Remove Wrong Loan account of ICICI Bank Personal Loan (A/c.- LIDEL[protected]) from my CIBIL and update my CIBIL report.

Dear Sir/Madam,
I am Radhesh S/o. Amar Kumar, residing at 45/100 Quatres, Jawahar Lal Nehru Marg, Delhi Gate, Near DR Ambedkar Terminal, Delhi - 110002.

My DOB is 08/08/1972
My PAN Card...

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I am icici account holder, April'21 month my account got deducted as "CashDep Chgs 01-31JAN26+GST" charges.

OTHERS

CashDep Chgs 01-31JAN26+GST Amount - ₹118.00

I didn't receive any message or alert from you. I came to know about this when I checked my account statement. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction....

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Total Rs 31131 deducted from my account in name of ADTPSLSIPG__[protected].
Previous month also they have deducted same amount which i have ignored. So far i dont recall any SIP or mutual funs stared by my own.
I have visited to ICICI bank (vydehi branch, ITPL, Bangalore) one representative told he cant help as this is SIP and check with customer care.

Serial Number Transaction Date Transaction Remark CR/DR Amount...

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Address: MG Road Bangalore

ICICI BANK'S DELIBERATE HARASSMENT AND NON-COMPLIANCE

UPDATE: ICICI Bank is now GHOSTING me after asking for my contact details!

TIMELINE:
- Oct 12, 2023: Court order issued (Cr.No.781/2023)
- Dec 17, 2025:Email sent for complaint which goes unacknowledged
- Dec 30, 2025: Bank registers complaint (SR[protected]), promises update by Jan 3
- Jan 3, 2026: NO UPDATE
- Jan 5, 2026:...

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ICICI BANK IGNORING COURT ORDER FOR 26+ MONTHS

I am a cyber fraud victim who lost Rs 17.8 lakhs in June 2023. After filing FIR No. 0781/2023 at Whitefield CEN Crime PS Bangalore, I obtained a court order on 12th October 2023 from 45th ACMM Court, Bangalore (Cr.No.781/2023).

COURT ORDER CLEARLY DIRECTS:
ICICI Bank to defreeze and transfer Rs 6, 55, 298 from four fraudulent accounts to my HDFC Bank Account...

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Address: ICICI Bank Limited, Mumbai, Maharashtra, India

I am writing to seek formal guidance regarding the redemption process of an old ICICI Bajaj Scooter Bond held by my family, which is nearing its maturity date.

Bond details are as follows:

Bond Name: ICICI Bajaj Scooter Bonds

Certificate Number: 35204

Bond Holder Number: 0035-203

Number of Bonds: 1

Distinctive Number: 35201 – 35201

Issue...

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