ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 38%
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12686
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1566
down
603
up
640
down
340

Phone:
Phone:
up
707
down
375

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
38%
Complaints
12686
Pending
3784
Resolved
3879
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Bank related photos (1601)

ICICI Bank Complaints & Reviews

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Icici Bank — atm card blocked due to multiple attempts during online payment

 Ash01000 on Apr 21, 2019
Hello there,
I was trying to do the railway ticket booking, and on the 3D secure authentication page.. I mistakenly attempted to input the wrong OTP thrice as I got two OTP messages, so I entered the expired OTP.. the page rendered a message that due to multiple incorrect attempts your ATM is blocked for online payment. Please contact customer care. I got the text message for same. How can I unblock the ATM card for online transaction. please help me asap. Thanks!...
Complaint comments  Read comments Complaint category Banks

Icici Bank — icici bank icici bank - mm annual fee feb 19-jan

 varinder108 on Apr 21, 2019
Without any prior acknowledgement i have been charged for the service which i never requested/opted for it.

They charged me on 21/03/2019 with the below mentioned details:
Bil/[protected]/mm annual fee feb19-jan.
354.00/- rupees has been deducted for my money service.

Please reimburse the respective amount asap....
Complaint comments  Read comments Complaint category Banks

Icici Bank — icici dp charges a scam

 Sarvesh Padwal on Apr 21, 2019
This ICICI bank DP charges a SCAM. Customer is not aware of these hidden charges. They offer this service by saying it is a free of cost. Even though customer is not willing to take it, they make sure customer still sign the form along with bank opening form. I know very well I told bank executive, I am not interested anymore, still he manages/cheated to get sign on that dmat opening form along with bank account opening form. Shocking is my account opened in 2013 when I opened my saving bank account with ICICI. Now I left with no option to close ICICI bank account. These are fraud people. This looks...
Complaint comments  Read comments Complaint category Banks

Icici Bank — rwd fees debited from account

 onlineperson on Apr 21, 2019
On March 01 99 +GST was cut twice as RWD fees from the bank, tx particulars RwdFee/2067281/220119+GST & RwdFee/2067283/220119+GST
215 rupees was debited from my account. This is not the first time some kind of fees being charged, once i was swiping at a POS and had an issue with the bank and couldn't process my transaction and after few days I was charged for that too. Banks are levying unnecessary fees on their costumers....
Complaint comments  Read comments Complaint category Banks

Icici Bank — 1899 rupees debited from my account

 iamrohitrana on Apr 21, 2019
Hi, i have a salary account in icici bank. They deducted rs.1899 from my account without my knowledge. They deducted it for a policy called as "one assist". But they never informed me or asked me regarding this. They just called me and said that they just need to map my details with them. The person who called me never told or asked me that he is asking all the details for any kind of policy. I need my money back....
Complaint comments  Read comments Complaint category Banks

Icici Bank — regarding refund payment of my credit card

 Ironman94 on Apr 20, 2019
Dear Sir/ Mam,

I am ICICI Bank Account holder . Please find the attachment for more details

My credit card payment has been done at[protected] amount of 5309.57 and Due to schedule payment option your bank again deducted amount of 5310.00 Please refund my amount.

A/c no:[protected]
Name:ANKUSH GHANSHYAMSINGH THAKUR
IFSC Code:ICIC0003460
ICICI
Add:Karve nagar, pune, Maharashtra
IN:46600

Please return my account asap ....
Complaint comments  Read comments Complaint category Banks

Icici Bank — refusal to interview and rude behaviour

 shekie on Apr 20, 2019
We had protested peacefully againgst t HR Executives behaviour at ICICI Bank Regional Office gachibawli on 5th january 2019 when Abhishek Singh was refused to be interviewed by concerned HR Executive although it was an open interview conducted vide newspapers advertisements.My son Abhishek Singh is an MBA from IBS Hyderabad and taken an education loan from icici bank which he has to re-pay in time.He was deprived of his right to be interviewed facing unprofessional rude behaviour from concerned HR Executive.Complaints/representations had been sent to Mr.Ramkumar and Mr.Srirang vide mails but no...
Complaint comments  Read comments Complaint category Banks

Icici Bank — cancelling one assist service

 Amrutha Kr on Apr 20, 2019
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my credit card. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: SR[protected]

Make sure to deactivate this plan asap, if not.. I will complaint against this in Consumer court .

regards
amruth...
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — return emi amount of 1,10,0000

 nikhnill on Apr 20, 2019
I Saboo singh uikey . i had avail the home loan in year 2014 beside that i have took icici prudential life insurane plan. i had paid the first emi of prudntl life insurnce policy afterthat some circumstnces i m not able to paid the remaining emi of life insunce policy. Fisrt Emi is debit frim my aacnt on[protected] of rs 110000. i dnt have any policy number and document. i want explaination of my rs 110000 amount.my accnt is[protected]. please help me my number is [protected]...
Complaint comments  Read comments Complaint category Banks

Icici Bank — related to tax saving bonds

 Devendrasingh.secl on Apr 19, 2019
I Devendra Singh, and my Father had purchased a ICICI Tax saving Bond 022002-TSB -Three (in March 2002) & 022003-TSB-Two (in April 200 3) and now my Father is no more.
I am holding the original Bonds.
it is already matured but till to date i have not received maturity amount.
How to get maturity amount. pl suggest to my mail [email protected]
Complaint comments  Read comments Complaint category Banks

Icici Bank — invalid credit card payment

 Yashwant Mane on Apr 19, 2019
I have made a payment for my Credit Card Number through UPI from my ICICI Salaried Account, but the Credit Card Number was typed wrongly and it has been confirmed by ICICI that the Credit Card typed by me isn't a Valid Credit Card, So the amount must be refunded automatically. But it has been 10 days, i haven't got the money back and every time i get in touch with customer care, they raise a new request and promise the same to be resolved in 2 working days, but the same hasn't been happening....
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — unable to use the "convert to emi" option

 Owais Arif on Apr 19, 2019
I'm unable to use the convert to EMI option in the app or the internet banking section of your website. The app shows a blank screen and the website returns an error. I do not have to be calling the customer care every time I need to convert a transaction to EMI. This is poor service at your end. It is annoying having to go through the lengthy ivr for something that can be done in a matter of few clicks online. Even the callback option is trash, I never got a callback.
Please fix this, or I may consider surrendering my credit card and look for better customer-centered options out there....
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — imobile app not allowing me to access my account

 tinnoo on Apr 19, 2019
I have approached the branch i go to regularly, spoken to customer care but nobody is able to resolve my issue that my immobile app is not slowing me to access my account
this is since more than two months,
the customer care executive said that it will be done in 24 hours but nothing has happened. i am fed at this indifferent attitude of the bank...
Complaint comments  Read comments Complaint category Banks

Icici Bank — amount deducted but payment failed

 Brajesh79 on Apr 18, 2019
Sir/ mam,
My application no. For brlps community coordinator is brlps9144c129428.

I made the payment of rupees 200 vide eazypay payment gateway for this application, the refrence id of payment is [protected].
But on the brlps portal for my profile it is showing your payment is unsuccessful, reason e006.
Please help me soon....
Complaint comments  Read comments Complaint category Banks

Icici Bank — charges ecsrtnchg

 Yuvraj Bagal on Apr 18, 2019
Am an icici bank customer. Today 16-04-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [email protected], contact number [protected]

Thanks & regards,
Yuvraj bagal...
Complaint comments  Read comments Complaint category Banks

Icici Bank — complaint of harassment by the icici collection department.

 Bishakha Gupta on Apr 17, 2019
Respected sir/madam,
I used the word respected which you people do not deserve. My fathers name is mr. Ratan gupta... Everytime your bank agent comes to our house he harrased my mother. He has taken pictures of my mother. He shouted at my mother. Now that man has gone to my fathers shop and he harrssed my father also. Remember i am from a media background. I am his daughter. This is the final warning i am giving you, if this happens again then i will send my camera team and give you and your agent a big thrash. One more thing i will inform the police also. I have sent a mail to the rbi ombudsman...
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — imps transaction timed out at beneficiary bank

 denil lobo on Apr 17, 2019
I transferred rs 3000 through imps on 17th April 2019 from icici a/c to the Punjab national bank a/c.

Transaction ref xxx.

The amount did not get credited to the beneficiary account.

But i got a message that said

"dear customer, imps txn ref xxx for rs.3000 is timed out at beneficiary bank on 17-apr-2019 11:49:58. Txn status will be updated by bene bank in 3 working days."...
Complaint comments  Read comments Complaint category Banks

Icici Bank — without notice ecs charges deducted from my account

 Jitendra2612 on Apr 16, 2019
There was a deduction of around 4500 inr through five transactions with description escrtnchg + gst. Could you please let me know how there was a deduction from my account without my notice/consent.

Below are the transaction details:
Escrtnchrxxxgst - 413 rs
Escrtnchrxxxgst - 413 rs
Escrtnchrxxxgst - 413 rs
Escrtnchrxxxgst - 413 rs
Escrtnchrxxxgst - 412 rs
Escrtnchrxxxgst - 474 rs

Also, what are these transactions? Mail me directly: sahani. [email protected]
Complaint comments  Read comments Complaint category Banks

Icici Bank — 04 penalties for one mistake

 Masudi Venkaiah on Apr 16, 2019
Dear sir,

I am Commandat (JG) M Venkaiah, Serving in defence services. i have a salaried account from icici bank more than 20 years...several times icici representatives called me saying that ur our esteemed customer so we r offering credit card...i not willing to take but from 2-3 years... bank is calling several times so finally i taken credit card 3 months back...this is my first credit card...i made a mistake of enabling auto debit facility which was linked to pay later account which was also mistakenly opened by me last month...icici charged very heavily 3 penalities for one...
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — extra fee charged even after timely payments of emi

 Preeti2503 on Apr 16, 2019
I have taken personal loan from ICICI bank and I make sure that EMI reaches the bank on due date. I paid the last 2 EMIs using Google Pay, since the Due Date fell on Sunday and I was scared that the bank might charge me late fees in case the EMI doesn't get deducted on Weekend. Now they are asking me to pay Rs.1575 extra even when the payment was not late. I informed the bank about this and shared the screenshots of payment but instead of waiving off the charges they assigned the case to one of their very rude staff, who mishandled the issue and became aggressive as if it is a case of loan recovery....
Complaint comments  Read comments Complaint category Loans

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