ICICI Bank
ICICI Bank Limited
Customer satisfaction rating: 67%
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20152
COMPLAINTS
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ICICI Bank Customer Care

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1859
down
752
up
726
down
418

Phone:
Phone:
up
842
down
444

Additional info

ICICI Phone Banking Center

ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032



Registered Office

ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007


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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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67%
Complaints
20152
Pending
887
Resolved
12725
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

ICICI Bank Complaints & Reviews

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Dear team
i never open any demat account in your bank but unfortunately bank deducted rs 826/- from my account on 26/10/2021 this is not fair i am using my account since 2017 but if the bank cuts hidden charges in the name of demat account i closed my all accounts and credit cards from your bank kindly close my demat account and give me my money back anyways this is very ridiculous such a fraud type bank kindly solve my matter anyways i closed my all relations with bank

account no:[protected]

mobile no:[protected]
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    Hello ICICI Bank,

    Each month in my ICICI Bank account RS.100 is deducting without any information.
    I...
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    Complaint upload cheque image how to upload cheque image please help me sir...my mobile number is [protected], name- Champa...
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    Personal loan I'd no lpbng[protected] my self kiran kumar s having taken personal loan of 700000 with monthly emi of 15136...
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    Hi,

    I have not used icici bank account in any app(Gpay, PhonePay and others).
    and not used icici bank account in any online transaction still money is deducted from my ICICI account.

    Please revert back my money ASAP.

    Thanks and Regards
    Basavaraj
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      Hello Team,

      I write this mail with utter disgust towards ICICI bank. First, they deduct an amount of 826 Rs...
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      Hi consumer grievance team, This is with regards to the below mail. I am trying to contact ICICI direct to get my trading...
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      How to upload cheque image their is no option to upload cheque image please help me sir
      Name-Champa Narzary
      [protected]@gmail.combr...
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      ICICI Bank — Bank account freeze without any notification

      My salary account has been freezed for both debit/credit by ICICI Bank, without any prior intimation.Due to this my salary...
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      On 9th August 2021 I made on line payment to Chennai Metropolitan Water Supplies and Sewerage Board (CMWSSB) for Rs 1323/- The transaction status came as fail. Made subsequent transaction which came as success.

      The two transaction IDs are[protected] and[protected]. One is fail and one is success . ICICI had deducted twice.

      Written to CMWSSB and they sent a mail to my ID of the amount received in Aug from me. This is in September which is beyond 7 days from the date of transaction as needed by ICICI. Sent this mail to ICICI.

      Request you to return Rs 1323/- to my SB account as this transaction is failed. I am a senior citizen and my pension itself approx Rs 1321/- only.
      So refund the RS 1323/- to my SB account
      ICICI Bank customer support has been
      notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (678785) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        21/102021 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 329.68

        Why my amount was deducted under this following...
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        In the name of ECSRTNCH there were 12 deduction made to my account of around 6000 rs without any notification through sms or email. I want to know the reason for this deduction and want my money back.
        ICICI Bank customer support has been
        notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (677627) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          I have a lien applied on my current account since August 2021. We have submitted all the details of the services provided and the person who transferred has also given us proof in writing they have not requested to block the amount. However ICICI has still not taken any action on it. We have not even updated about this lien being marked. We are extremely disappointed with its services.The amount is high.
          ICICI Bank customer support has been
          notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (677556) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Sir / Madam

            My Late husband, Shri. Suryakumar Sharma, had purchased ICICI Tax Saving Bonds of which the details...
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            Kindly help me redeem ashirwad deep discount bond (option i).
            Bank official is saying the amount will be dispersed automatically.

            Best regards

            Sudam Meher
            [protected]
            ICICI Bank customer support has been
            notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (675034) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              The amount of Rs.15, 225.08 debited to my account with the narration as CMS/[protected]/ADTPSLSIPG_[protected]. Its clearly fraud transaction. Raised SR and complaint with ICICI Bank.
              Oct 26, 2021
              Complaint marked as Resolved 
              Transaction has been identified. Its not fraudulent transaction. Sorry for the same. I have taken it up with the respective institution.
              ICICI Bank customer support has been
              notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (675278) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                Hi Team,

                Amount (899/- Rs) has been deducted from ICICI with name of VIN/APPLE.COM without my confirmation...
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                I made new account and debit card and from my account Rs 2000 is deducted from my account without my permission for Dr tran...
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                From yesterday onwards trying to oder products from Mi store and Amazon using ICICI card but not receiving OTP.

                So called ICICI and the agent told me to call service provider and I called but no solution.

                Switched of and switch on my mobile, but no solution.

                Called ICICI but no solution.

                From service provider side, it's fine because I receive messages from other friends except ICICI. Please help.

                ICICI is pathetic!
                ICICI Bank customer support has been
                notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (674012) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  Hi,
                  I made a transaction today morning from phonepay. The amount I transformed is 10000. But the amount got deducted...
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