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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints(23740)

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A
anilm60
Dec 13, 2025
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Travel insurance claim

Address: pune

Being harassed for travel claim though being a senior citizen. My flight was delayed by 5 hours, yet claim not being cleared...
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A
Ajis Glinton
from Mumbai, Maharashtra
Nov 16, 2025
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ICICI bank imobile app issue

Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051.
Website: www.icici.bank.in

On the Oct 27th, I made a due payment of ₹1, 74, 989.98 towards credit card ending 9005 using the ICICI iMobile application. I selected the ‘Due Payment’ option and completed the transaction through HDFC NetBanking. The payment was successfully debited from HDFC Bank for ₹1, 74, 989.98.

I have the HDFC statement, which clearly shows that on 27th October at around 8:30 PM, an amount was transferred from my HDFC account...
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K
krunaljpanchal
Nov 15, 2025
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Regarding credit card fraud

I have applied for credit card limit improvement of icici bank. then on 7th sept someone is called me and told that we can increase your limit, through call only some how he did unauthorised transactions from my credit card of 96500 rupees. i have raised a complaint againt this dispute to bank and cybercrime as well with all necessary documents on 12th of sept 2025. and recently i got acknowledgement from bank and they have conclude this...
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Address: Perambur,Chennai-600082

I am writing to formally raise a concern regarding an unpleasant experience I had at your ICICI Bank branch located in Chennai – 600082, on 07th August 2025.

I visited the branch following a customer care call-related issue, seeking assistance and clarification. However, instead of receiving help, I was met with unprofessional and unacceptable behavior from the branch staff.

Specifically:

I explained...
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P
Piyush Yadav01
from Delhi, Delhi
Oct 31, 2025
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unauthorised charges posdec

ICICI Bank has been repeatedly charging me under “POSDEC” (Point of Sale Decline) fees since 2021. These charges appear automatically and excessively, sometimes 20–30 times in a single day, whenever there is any balance in my account.

I do not receive any SMS notifications or merchant details for these deductions. The charges keep repeating even when I haven’t made any transactions. Every time I add funds, the deductions...
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M
MaheshDarolya
from Sirsa, Haryana
Oct 19, 2025
Nov 5, 2025
This thread was updated on Nov 5, 2025
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Non receipt of redemption amount for my bonds

I hold ICICI tax saving bond-032005-TSB- TWO with details as below :

Bondholder no.[protected],
Certificate no. 50782.
No of bonds- TWO
Distinctive Nos[protected]
Name of Bond holder : Mahesh Kumar

I have not received my redemption amount.

Please advise procedure for redemption, at my email id :

[protected]@gmail.com and at my address :
Mahesh...
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D
dipayan164
from Kolkata, West Bengal
Oct 17, 2025
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maturity of icici tax saving secured bonds

Dear Sir,
Greetings to you.
My name is Dipak Chatterjee
Below are my investment details in ICICI TAX SAVINGS SECURED BONDS:

1)TAX SAVING BOND-022001-TSB-ONE
Bond amount: 5000
Deemed Data of Allotment: 22.03.2001
Redemption Data: 22.03.2004
Bondholder No: 0008-061
Name of Bondholders: DIPAK CHATTERJEE, RUPA CHATTERJEE
Certificate No: 5223
No. of Bonds: 1br...
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S
Sourav1982
from Kolkata, West Bengal
Oct 9, 2025
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Request for Reversal of Late Fees on Amazon Pay ICICI Card

Dear Sir,

I trust this email finds you well. I am writing to bring to your attention a recent occurrence concerning late fees of Rs. 600 on my Amazon Pay ICICI card. Due date was 30th September 2025 and I paid on 4th October 2025 due to my health issue.

I understand the importance of timely payments and take full responsibility for the delay in this particular instance. However, I would like to highlight that...
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I am writing to bring to your attention an issue regarding ICICI Bank’s procedure for activating a dormant account that is causing considerable inconvenience and hardship.

The account in question is held jointly, with a senior citizen as the primary account holder. I am the secondary account holder, and my NRI status has been updated over the years. Despite multiple requests and branch visits by the primary holder; including...
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V
VinithaV
Sep 11, 2025
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credit card collection team

I am holding ICICI card and I missed my due for Sep 2025. Crossed 5 days from due date. I Informed Bank that I will pay soon. But inspite of my assurance, I got calls by asking me to pay immediately and everytime in a polite manner I replied I will pay before due date.

Even I am a working person and the calls kept on disturbing me every minute. I got 43 calls in one hour. ICICI officials giving mental torture as they threatening...
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R
Raghunath1962
from Bengaluru, Karnataka
Sep 2, 2025
Sep 18, 2025
This thread was updated on Sep 18, 2025
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Ashirwad Deep Discount Bonds

Address: Hyderabad

I am unable to redeem this bond....
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M
Munjaji
from Basmath, Maharashtra
Aug 29, 2025
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Deducted my money for no reason

Address: Basmath hingoli Maharashtra
Website: Deducted my money

I am deepak i m. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till july-2025) on 27-aug-2025. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

I need justice and...
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S
shakeeljhs
Aug 28, 2025
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Unauthorized deduction of rs 826.

Hi
I am Shakeel Ahmad account holder of ICICI bank, Amount of Rs.826 was debited by ICICI bank on 28/08/2025 without sms alert or email alert. The transaction mark was DMC/IN[protected] DP CHGS TILL JUL-25. The demat account mentioned in the transaction mark belongs to my ICICI direct account.
I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these...
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S
SreelakshmiN
from Mumbai, Maharashtra
Aug 28, 2025
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Concern Regarding Unexplained Deductions from My Account - ECSRTN1

Address: Dombivli

My concern regarding the recurring deductions from my ICICI Bank account, which I have noticed over the past few months. Unfortunately, I have not received any notifications or explanations regarding these charges. As a result, I have been forced to maintain only a minimal balance in my account, and I often find my balance reduced to zero.

Here are some recent deductions I have observed:

₹462 on August 13thbr...
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M
ManishTervankar
from Pune, Maharashtra
Aug 20, 2025
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Transaction declined

In the process of purchasing a resale flat, I have already made a payment of 14L and 19L to joint sellers using net banking. Then after few days, I tried to make a payment of INR 2L to society account, my transaction was declined citing security reasons.
I connected with customer care - First time, I got a response from IVR that there is NO LEIN on my account. Second time, I luckily got to talk to customer care executive (lucky because...
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B
BSNL SIM COMPANY
Aug 8, 2025
Aug 8, 2025
This thread was updated on Aug 8, 2025
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Deactivated Old Bank Account

Address: India
Website: www.icicibank.com

Deactivated Bank Account ID's...
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A
achar.vasudev
from Bengaluru, Karnataka
Aug 4, 2025
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Home loan interest not reduced

Below is the home loan I taken from Icici Bank, without any due I'm paying EMI's towards loan, last time.. RBI reduced in March 2025 for 0.25 ROI & in June 0.50 ROI,
But ICICI bank not applying these reduction on that month, 1st reduction they are telling starting from Aug 2025, for 2nd reduction they sent mail saying it will be from Sep 2025, this is really not acceptable, ROI should impact from mentioned month, I need...
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M
M Sikdar
from Kolkata, West Bengal
Jul 31, 2025
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Minimum due payment completed

Address: 33/b, Raja Ram Mohan Roy Sarani

I am writing to bring to your attention that I have already cleared the minimum amount due on my credit card ending with 9001. The payment was completed in two parts as detailed below:
- INR 15, 000.00 paid on 04-July, Transaction Reference No: [protected]
- INR 3, 490.00 paid on 25-July, Transaction Reference No: [protected]
Despite settling the minimum dues, I have been receiving repeated recovery calls, which I believe...
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A
ArvindGadekar
from Mumbai, Maharashtra
Jul 31, 2025
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ICICI Direct

Hi Team,

I am Arvind Gadekar. Amount of Rs.826 was debited by ICICI bank on 30/07/2025 without sms alert or email alert. The transaction mark was DMC/IN (demat acc no.) DP CHGS TILL jun 2025. The demat account mentioned in the transaction mark belongs to my ICICI direct account.
I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these charges...
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D
DivyaShada
Jul 22, 2025
Jul 22, 2025
This thread was updated on Jul 22, 2025
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Trading account

Hi Team,

I would like to bring this to your notice that I have been mis-guided and made me open a demat account.

I have been informed by the representative of ICICI branch RTC cross roads that I have been charged a fees for not maintaining minimum balance on savings account and suggested to open a demat and buy stocks which in turn helps me even if you don't maintain a minimum balance, no fees would be...
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