ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 23%
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9640
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
683
down
316

Phone:
Phone:
up
287
down
193

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
23%
Complaints
9640
Pending
5756
Resolved
1073
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ICICI Bank Complaints & Reviews

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ICICI Bank — ICICI Bank has stolen Rs.21,660/- from my account

 Vibhushorey on May 25, 2017
ICICI Bank has stolen Rs.21, 660/- from my account ending with 5168 since 1st Feb, 17 and gave me total loss of Rs.50, 000/- by closing pre mature FDs without my permission. I have written to Senior Management and Nodal Officer but no resolution so far. No security of money in ICICI Bank.
Never open an account with ICICI Bank and do any transaction...
ICICI Bank is the worst bank I have seen in my Life.
Pl.help me to get my money back to my account.
Thanks...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — Icici mba charge reversal

 Hassan Ahmed 12 on May 24, 2017
Hello,

my name is Hassan Ahmed, i am a student as well as personal banking customer of icici bank since past three years. On analysing my saving account statements i found that the bank has charged me a total of inr 690/- as mab charges. This is ridiculous. And the best part is i have never been notified about the monthly deductions via sms or e-mail so i never get to know the charges, the charges were different each month ranging from feb 2016 to may 2017/- and totalling to 7300/-...

On speaking to my friends about this charges, they told their bank reverses them...with...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — Reversal Of Credit Card Over-limit Fee

 noblemathewtm on May 24, 2017
Hi,
I hold an ICICI credit card. Recelty I have purchased for 27, 000 using my credit card and converted to EMI from the store itself. Total Credit Limit in my account is only 30, 000. I was also convinced the by the shop manager that the process will be interest free. Only later i have discovered that the interest amount will be credited back to my card as a cashback.

So I assumed everything will be fine and since my credit balance didn't go over the credit limit and the EMI was interest free. I have made the purchase on 13-05-2017 and it is converted EMI on 15-05-2017....
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — To unblock credit card

 kranthi912 on May 24, 2017
Hello Team,

I tried to contact your customer care number 7306667777 to unblock my card, the number is connected and i given inputs according to IVRS. but there is no useful and my problem is not solved. The IVRS of your customer care is not properly. it repeated the same statements again and again after i gave correct inputs.

Please unblock my card via this mail or call to my number and do needful for me.

Thank you in advance.

Regards,
Kranthi Kumar,
+91 7207377225...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — Pan Card updated but still debit freeze has not been lifted from my icici account pathetic service...

 शशँ।क सिंह सूर्यवंशी on May 24, 2017
I Shashi Kala Singh have Sb account 237601503937 in Icici bank vibhav khand Gomti Nagar Lucknow IFSC-ICIC0002376 .After demonetization my account was debit freezed cause pan card was not updated in my account so after 2 months I therefore updated the pan card as I have to apply for new and I was told that debit freeze will be removed from my Account within 2 working days...but today I found out that my Account is still debit freezed and the reason is same "PAN CARD NOT UPDATED DEMONETIZATION" while I have received the confirmation sms that Pan Card has been successfully updated into my account......
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Icici deduct 4200/- in 8 transaction 515 /513 each on the name of mba without information

 29bhawna on May 24, 2017
I am not using my one icici bank account from 2015 suddenly in april 2017 one neft wrongly transfer in it 1500/- as i request bank to allow me to take that money and close that account. Icici bank person told me that, your account is under dormant first you open it and there is no charges if you continue this account. So i maintain minimum 10000 /- in that account.

Today at 7.02 am i got a sms that your available balance is 4900/- as on 06.47 am and when i login i got 3800/- available balance.
Bank donot inform me about the 8 transaction not even once....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — To reverse amount as MMB deduction in to my account.

 sharma2443 on May 24, 2017
Dear sir, with due respect my name is Amit kumar sharma has been long associated with your bank since 10yrs in saket nagar branch indore(M.P). but recently in three time in alternate day Bank has deduducted Rs 7000 from my saving account without pre information neither any hard copy nor soft copy. even i given requisition letter to saket nagar branch, but they have not responded well. hence i request you to looking to long relationship with your branch kindly consider about reversal rs 7000 in to my account.- 657301459549.
Thanking you
Amit sharma
A/C- 657301459549.
mob-9425913188
Complaint comments  Read comments Complaint category Banks

ICICI Bank — Unnecessary deduction in my loan amount without prior notice

 Neha2403 on May 24, 2017
Hi,
I applied for icici loan on 10th may through a DSA and their contact numbers are-8860570305, 8285754831, MY LOAN GETS APPROVED IN AROUND 4 DAYS AND the loan executive told me that there will be only one deduction in loan amount which is 1% processing fee. so for 1 lac loan i was about to get 99000 but bank transferred me Rs.97394 on 17th may. when i called the dsa people again they are not replying accurately as if they are not aware about what kind of extra deduction it is, i am following up with them from past 1 week but now they are not even picking up my call, nt replying to my msgs,...
Complaint comments  Read comments Complaint category Loans

ICICI Bank — Demat account charges deducted from my account

 Rajivek on May 24, 2017
Dear all,

I would like to inform you that 347 rupees deducted from my saving account for dmat account which i never opened and even never used when i opened that account agent told me that it is free of cost but now they are deducting the money for the same. I want my amount to be refunded to my account.

Before i had 174892.36 rupees in my account but now it is 174545.36 rupees only.

My mobile number is 8743939644
Name - rajiv kumar...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Wrong deduction on Non-ICICI bank ATM withdrawal

 சௌந்தரராஜன் நடராஜன் on May 24, 2017
On Feb02-2017, I have tried to withdraw Rs.10000/- from Non-ICICI ATM, the transaction was failure but the amount have got deducted. Regarding the same I have raised complaints in ICICI customer care, but their repeated response said it was a successfull transaction. I didnt had anything to do with them.

Considering ICICI customer care's irrespective behaviour I closed my 10 years old ICICI account (Sentimentaly it was my first salary account).

Later, after months I have received a call from ICICI saying the other bank have returned the amount, so please do collect...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — During Customer care call disconnecting by ICICI help desk team 2 time

 SPC.Palani Samy on May 24, 2017
Hi

I have made call to ICICI credi card customer care, to close my credit card after paid of out standing amount with net banking with other bank. When I made call to customer care to inform about paid details, they replied if it other bank will take 3 day to credit. I asked question if we do personal any transaction it taking only 24 hrs even in NEFT why its taking 3 day he said its rule /procedure

I ask what rule / procedure ? for that he cut the call, for customer he has to answer the know, if he dosen't know, the person need to forward to concern person know? but...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — Fraud Call asking to provide debit card details to transfer points to cash

 ranajitghanty on May 24, 2017
Today (24th May 2017 at 12:10 PM), I received a fraud call who claims to be an ICICI Employee with EMP ID as 495220 and name as Prakash Sharma. He spoke in proper English language. He said; some reward points are accumulated in my debit card. ICICI Bank is planning to replace my existing debit card with a new Coral Debit Card (for added security). He asked me card number, expiry date verbally. Then he put me across to the IVR and asked me to enter CVV and OTP via IVR. I received an SMS from shopvista with OTP and transaction amount on my mobile phone. Prakash said that, shopvista kerala is the ICICI...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — Customer Service Poor

 Raghavendra Siddhanti on May 23, 2017
ICICI direct. helpdesk is just not responsive, they just dont bother to reply to email complaints. On line chats are useless because untrained, greenhorns man the desk and they dont know a damn thing.

Calling the helpline is a nightmare, after going throough the complicated IVRS system of commands and compliances, you are kept on hold for indefinite period, and then the line is disconnected, you have to go through the process all over again ! Clearly the system is designed to dissuade the customers from lodging any complaints.

ICICI Securities must set up an escalation...
Complaint comments  Read comments Complaint category Business & Finances

ICICI Bank — Threatening by an employee of Collection Department ICICI Bank Kolkata for recovery of dues.

 tanbis on May 23, 2017
To
The ICICI BANK

Sub: Threatening by one Anand Nath allegedly an employee
(Recovery Agent) of Collection Department
ICICI Bank situated 31, Chowringhee Road
Hall & Anderson Building Kolkata – 700016.

Sir,

I am Tanmoy Biswas son of Sri Tapan Kumar Biswas residing at
474, Rajdanga Main Road, Kolkata 700107.

Recently, I am receiving several threatening calls from one Anand Nath
and on my enquiry he told me that my father had taken a loan against
ICICI Bank Credit Card in the year 2006,...
Complaint comments  Read comments [1]Complaint category Credit Cards

ICICI Bank — Demat account report no 474081360

 timsys@optusnet.com.au on May 23, 2017
Dear sir/madam

I have been trying to close my dmat account with icici bank since last three weeks.

I have submitted every paper required by the bank to close this account.

Today i have been told that there is an outstanding charge on this account that’s why it can not be closed.

I thought normal practise should be that funds are available in my account.

Deduct your charges and close the account.

I have called from australia about 5 telephone calls of 45 minutes each with conferencing

Among...
Complaint comments  Read comments Complaint category Other

ICICI Bank — KMC property tax not credited but debited from my savings account

 soumodip on May 23, 2017
Dear Sir,

Kindly note that I have made a transaction on 19th May 2017 for a payment of my property TAX to Kolkata Municipal Corporation. Unfortunately the said payment was not credited to the KMC KOLKATA MUNICIPAL CORPORATION but it was debited from my savings account. Kindly note the below details-

Transaction amount- Rs. 2922.22
Transaction remarks- VIN/KMC_BD/20170519172221/0
Assessee No: 110462800642

Looking forward to your necessary action at the earliest.
Best Regards,
[removed]
[removed]...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — Credit card bill overcharged

 anand1144 on May 23, 2017
Due to calculation mistack last month April I have not pay the total amount of creditcard bill, total bill was 80140/- and I have paid the amount 80010/-.it is 130/- rupees short.due to 130/- icici bank have charged 3700/- extra amount in current may bill.for 130/- thay cannot charged for 3700/-.

ICICI bank is telling we are following the RBI rule, but other bank like HDFC and other bank in this situtation ther are reverting the amount if user call to the customercare....
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — Credit card auto debit charges

 Shubhamharitwal on May 23, 2017
Hi,
My name is shubham sharma. Address- U-67/6 1st floor, dlf phase 3, cyber city, gurgaon, haryana. Pin -122002. On 11th may was the due date of my Creditcard and i informed to deactivate to auto debit service. Then your executive told me that i will not be charged for auto debit service and i can deposite the amount on 12th may. Now i chacked that i already have been charged for this service. This is the third time that it happened with me. I loose my patience. Really icici bank is providing me excellent service, that's why i always get difficulties to use my Creditcard, rather i am a...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — Manger @sainikpuri br demanding higher amount to open a savings account

 RP Maheswaram on May 23, 2017
I have approached the manager of your sainikpuri br to open a savings account with cheque book facility. I am told that i need to initially start my savings account with 10, 000/- (Ten thousand s only). Can u please enlighten me on the guidelines of rbi and oblige. Even to provide a safe deposit locker he is demanding a deposit of 1 lakh and not compromising for a lesser amount. Is it fair to fix a huge amount for locker. Is it mandatory. Pl send me details..
Regards.. Dr tejaswini maheswaram...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — Redemption procedure of the bond

 devanand devanand on May 22, 2017
Sir,
I am holding a Icici safety bonds-money multiplier bond-0399-MMB-TWO
(Bond holder no.5419-781, certificate no. 10069 and distinctive nos.11981-11981), issued on 28.4.1999, in the names of D.GIRIJABAI and S. DEVANAND.
Kindly, intimate me the redemption procedure of the above bond and also the details required for payment on redemption. My email I'd is sivadevanand@gmail.com

Regards,

(S. DEVANAND)...
Complaint comments  Read comments Complaint category Banks

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