ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 35%
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11673
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1459
down
558
up
599
down
323

Phone:
Phone:
up
657
down
349

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
35%
Complaints
11673
Pending
3787
Resolved
3068
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ICICI Bank Complaints & Reviews

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Icici Bank — transaction status

 Krishna199551@yahoo.com on Oct 18, 2018
The worst bank in india is icici bank i never had about this type of problem ina any other bank.
I was done the transaction with in icici bank but the amount was not credited i was paid to paysense loan amount 49786 which is in icici bank current account but the amount was not credited to that account what the service is giving the bloody icici bank service mobile no : [protected]...
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — fake call to protect my debit card

 teenup257 on Oct 18, 2018
Hello. I have received a call from 011... Like no saying that they will protect my debit card from online fraud. And asked me a service fee of rs 1899 inr for the same.

They then asked me to give response.in the mean time as i was thinking on this matter, they just said ok sir... U don't said no till now, so we are activating this facility n just cut the phone.

Next day same amount was deducted from my account. I visited the bank and it was a shock for me... They said it was an official call n they have authority to deduct as u didn't said no.

This...
Complaint comments  Read comments Complaint category Banks

Icici Bank — unknown transaction from credit card

 Amk9898 on Oct 18, 2018
I have been mailing you earlier also from icici app twice but didn't got any proper revert. There's a unknown transaction which took place from my credit card, i haven't done it. Also when i thought to pay that amount first to avoid any penalties & then raise my concern to you. I made a transaction from my debit card to pay the amount. However transaction was successfully made from it. But it is not credited to my another account of which i'm having a credit card of. Its still showing due amount of 574.16.

On mailing from app i get a pathetic revert that i want to increase my limit...
Complaint comments  Read comments [2]Complaint category Credit Cards

Icici Bank — complaint about my money annual fees deduction

 Swapnil Talele on Oct 17, 2018
I haven't subscribed to My Money service but still annual fee Rs. 354 rupees got deducted.The same amount was deducted last year also from my account for the same service, and any number of calls to Customer Care didn't help to unsubscribe from the service and get refund of unwanted subscription. Please unsubscribe me from My Money service and pay back my money.
Details: 17/10/2018 "BIL/[protected]/MM Annual Fee...
Complaint comments  Read comments [2]Complaint category Banks

Icici Bank — my credit card bills

 Utkarsha Mahajan on Oct 17, 2018
I applied for a credit card in september 2017 when i opened the salary account in the same bank. I also applied for a card protection plan for my cards, but the card was not delivered to me till january 2018 and no details of the card were given to me but they were charging with interest on my card without giving me the card or the card details.
In january when i was recieved mt credit card, i used it for a payment of ₹75 and made a payment of the minimum amount of ₹1800 after i recieved a message of my credit card getting blocked. Even after making the payment, my card was blocked the...
Complaint comments  Read comments [2]Complaint category Credit Cards

Icici Bank — request for refund of unusual deduction of smab & other charges

 vagawal@eife.org on Oct 17, 2018
Hi, myself vaibhav agarwal and i am having a bank account in icici bank since 2014 and my contact number is [protected].

Recently, i observed that each month my account was debited by smab charges & other charges (300-400 rs). I don't have any mail informing about this mab charges. I have no information from icici. No call, no mail and no msg. Without any notification, any deduction from my account is totally wrong and illegal.

Request you to look into this on priority & revert my money. As icici have no privileges to deduct my money without any intimation.
Complaint comments  Read comments Complaint category Banks

Icici Bank — unnecessary charged money

 Mrrinal Dev on Oct 17, 2018
I have checked my icici account today and get surprised to see that the balance is ₹10053 whereas earlier it was ₹10230.

I have go through the detailed statement of my account and comes to know that there was unnecessary money charged from my account i. E.

₹150 cash anw charges
₹13.50 sgst charges
₹13.50 cgst charges

Now please tell me why this unnecessary charges happened to me?

I seriously want to know what are these charges means and why?

Why don't you informed me if through messages or emails...
Complaint comments  Read comments Complaint category Banks

Icici Bank — debit card frauding

 Viral Cover on Oct 17, 2018
Sir,
There was two transaction fradually created and debited with in my account via debit card. I am not done such transactions.
There were transactions id and dated of transactions as follows:
Vin/google *ser/[protected]/0 15/10/2018 50rs
Vin/google *cal/[protected]/0 16/10/2018 588rs

Please help in this and refund my money in my account as soon as possible...
Complaint comments  Read comments Complaint category Other

Icici Bank — icici bank imps deduction for failed transaction

 dhanas vino on Oct 16, 2018
Dhanasekar G on Oct 13, 2018
I have transferred an amount of 100000 to my HDFC bank account for urgent base. The transaction got failed but the amount was debited from my account.
i called 4 times customer care they are said HDFC Bank side is problem and It was very urgent to transfer the amount, but when I checked with customer care they are saying that it would take two days to refund.

1.) one customer said we will take this as Emergency and solve it but done.
2.) They are not taking any complaint before 2 working days.

IMPS transfer meaning is...
Complaint comments  Read comments Complaint category Banks

Icici Bank — eazypay - transaction failed and balance deducted.

 Ank0023 on Oct 16, 2018
Details of Payment :
Payment to ICICI - eazypay
Pay for D.EL.Ed 2nd Year Exam Fee (NIOS).
Fees payment done by SBI Debit Card. (1000/- rs.)
Transaction id : [protected]
Reference Number - [protected]_[protected]
Date : 12/10/2018

Sir, my issue is regarding to failure of payment. This Friday (Date - 12 October 2018 ; Time - 06:35 pm) my account balance is deducted twice while making a payment for 2nd Year D.EL.Ed Examination fees of Rs 1000 to dled.nios.ac.in through eazypay - ICICI gateway.

In Brief :-
Complaint comments  Read comments Complaint category Banks

Icici Bank — one assist deactivate

 Vepamani Sreenivasulu on Oct 16, 2018
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

Name: V.Sreenivaulu
A/c NO:[protected]

One assist no: 2648455...
Complaint comments  Read comments [3]Complaint category Other

Icici Bank — imps deduction for failed transaction

 mahadevswamy on Oct 15, 2018
I have transferred an amount of 64000 to my mother's vijaya bank account.

The transaction got failed but the amount was debited from my account.

It was very urgent to transfer the amount, but when I checked with customer care they are saying that it would take two days to refund.

I have used their official app to transfer amount. How could this happen?...
Complaint comments  Read comments Complaint category Banks

Icici Bank — non acceptance of money in kalady branch

 Nikhil P G on Oct 15, 2018
Sir,
Im working in l&t finance, kalady. My branch have icici account at aluva branch. Since our office shifted to kalady, we used to deposit money at kalady branch of icici bank. Now for some reason they are not accepting any of our l&t finance money. They were making us wait a long time saying that the server is down, so one day we stayed for a long time to see if they are accepting any other customers money, and we found out that they are accepting evryones money except ours, they are refusing to accept our deposits. Because of that we are having to travel a long distant to deposit our...
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — amount lene or blocked 16k from my saving account

 velmurugan17 on Oct 15, 2018
Dear team,

On October 3 2018 night i was credited with the amount of rupees 16000
to my savings account of ICICI. The very next day that is 4th October 2018
i received a call from the person who said there was a wrong credit of 16000 transferred wrongly to my acc and he ask me to transfer back. But when i checked my account it was there, then i asked i didn't receive call any of this regarding from the bank and he said that he is the one sent that wrongly.

Then after checking all the transaction details i transferred the amount of 16k to his account....
Complaint comments  Read comments Complaint category Banks

Icici Bank — payment successful, but recharage not done

 Mohammedadnan020 on Oct 15, 2018
The recaharge for my jio no was done using google pay/tez as mode of upi on9th of october. The payment was succesful for a business group called indiaideas@icici but the recahrge was not done. Its been 7 days and i have received the refund. Please take a look at the issue and kindly resolve it. The transaction id's are..

Google pay transaction id: cicagkccrtc-sa.
Upi transaction id:[protected]....
Complaint comments  Read comments [2]Complaint category Banks

Icici Bank — icici fastag customer id : 10818787

 Saran Karthi on Oct 14, 2018
I applied for an fastag on 03/10/2018 and was doing follow0up with customer care team about the status. On 12th october, they said it will get dispatched soon.

Now on 14th october 2018, i called them for status but they said document is mismatched and intimation was given to me earlier through sms

I didn't receive such sms and asked them what is next?

They said to re-upload the document and it will take another 8 working days.

Moreover, customer care guys are very unprofessional while they talk and felt very bad about my wrong decision...
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — debited 1899 from my account

 femina10 on Oct 14, 2018
I have been deducted an amount of 1, 899.00 on 5th october 2018 with the details mentioning: wpp-sr[protected]renewal. From my icici bank account

I have not authorized, neither am aware of any such approvals for the deduction.

It’s became regular practice of icici bank to do such activities without my consent.

Revert the money back to my account at the earliest....
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — money deducted from my card but fee not submitted.

 Ranveer Singh Cheema on Oct 13, 2018
I am trying to submit nios d. El. Ed second year examination fees by icici bank gateway but money is deducted from my card 2 times and fees not submitted yet.
Please resolve this issue as soon as possible. And refund the balance deducted from account.
Transaction1- txn#[protected]
Pos-[protected]

Transaction 2- txn#[protected]
Pos-[protected]...
Complaint comments  Read comments [1]Complaint category Education

Icici Bank — uninformed charges by icici bank - dcardfee

 vaibhav_sharma1718 on Oct 13, 2018
I am icici user since more than 5 years and recently while going through my september-2018 transactions, i saw the deduction of some charges by the bank not only once but twice for the same month without informing me about the charges.

Dcardfee4944sep18-aug19+gst
Dcardfee0652sep18-aug19+gst

Note: dcardfee detected two times, why?
A/c name: vaibhav sharma
A/c number :[protected]

What is this and why am i being charged for this, even once charged is understood why twice for the same month.

Kindly resolve the issue....
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — wpp_sr570376121 policy amount deduction without my knowledge icici

 nagammai on Oct 13, 2018
I have account in nemethanpatti branch and on 4th october amount rs 1799 was deducted without my knowledge or call. Banks are cheating us. This policy i have not applied. How come icici bank can deduct without informing me
Policy no wppsr[protected]. I need my money back or action will be taken. Poor service reply immediately i don't want any discussion i need my amount. This is really a fraud. Bank name will be spoiled. Call immediately i don't need any this type of policy. You are cheating public. Very sorry. Send back the amount....
Complaint comments  Read comments Complaint category Banks

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