ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 30%
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12446
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1364
down
518
up
546
down
300

Phone:
Phone:
up
604
down
332

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
30%
Complaints
12446
Pending
4738
Resolved
2505
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ICICI Bank Complaints & Reviews

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ICICI Bank — gst invoice

 Karunakar.rayala on Jun 18, 2018
Hi,

On june 15 2018, my account got debited twice with 472 rs.

I have already emailed about the issue to the customer support email address, but dint received any acknowledgement that they received and it will be resolved or something.

472+472=944 rupees is too much loss.
Please resolve it ASAP.

Thanks
Karunakar...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — about unknown deduction of amount from my account

 Pushpendra1987 on Jun 18, 2018
Hi sir/madam

Am a icici bank customer. ecsrtnchg charged 413 rupees in two times first in date of 11-6-18 and second was 15-6-18 same amount deducted from my account
. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — refund amount not yet received by bank in a/c

 sumanmis on Jun 17, 2018
Care@irctc.co.in 2:26 pm (1 hour ago)
To me
Dear customer,
Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your
A/c..
Please contact your bankers for confirmation with the given details.
Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank refund txn id
1 135.0 refunded [protected] 19-may-2018...
Complaint comments  Read comments [2]Complaint category Railways

ICICI Bank — behaviour of bank people and slang languages calls

 scoobyhusky on Jun 16, 2018
I have received call from [protected] many times they have claim that they are from icici bank and my husband supposed to pay the credit card due amount whereas i have mentioned many times that i am premium customer of icici bank and do not carry any credit card or credit from the bank and i am single.. You have got wrong information in-spite they started shouting and started using slang languages and abusing me... I have tried contacting the icici bank to check my relationship with the bank but i have not got any response.. I am surprise to see the behavior of these people who are spoiling the name...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — jio recharge failure

 Knīght Tamer DK on Jun 16, 2018
Hello sir...
I am dinesh i tried to recharge my jio num with ₹399 on 16 june 2018 and there was a transfer request from indiaideas@icici. As per my jio app
And my payment was successfully done...
But i didn't get my recharge done..
Please refund my money or make the recharge done...
References...

To: indiaideas (Indiaideas@icici)

Google transaction id: cicagkc8scmolg
Upi transaction id:[protected]

With regards
Dinesh...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

ICICI Bank — no requirement of personal loan

 Elizabeth Mohanty on Jun 16, 2018
I have applied for personal loan in icici. I don't know why 4 application ids are showing in my account.
It's already been 15 days all application id status are under process and contact your relationship manager.
Now i am frustrated and don't want personal loan. Please cancel all the application ids.
Otherwise i will take it to next level, and will file a complaint....
Complaint comments  Read comments Complaint category Loans

ICICI Bank — deduction from salary account - unknown transactions

 ameetsingh0 on Jun 15, 2018
Hi,

I am getting charged every month under guise of following way...
Ecsrtnchg - 25-may-18 + gst, - rs 472
Ecsrtnchg13, - rs 472
Ecsrtnchg12. - rs 472

My account details of icici is
Ameet kumar[protected]

Now, this is happening for many months, i noticed it just now. Now, this is a serious issue.

Request concern team to quickly resolve this lapse and help me further.

Thanks & regards,
Ameet kumar...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — refund of failed transaction money

 prash1991 on Jun 15, 2018
Payments (Rs. 151.48 and 151.48) for mahapariksha.gov.in (Maha it) site was approved and deducted from my upi app (Sbi account) to beneficiary (Tspl@icici account). But payment status on maha it site was shown as ' failed'. Hence i did the payment using other method successfully. But the money deducted during these two failed transactions has not been credited to my account. Please return the same as early as possible.

(The details of the two failed transactions are mentioned below.)

Transaction details:
1. Inr 151.48 date[protected]:12:12 am
Transaction...
Complaint comments  Read comments Complaint category Education

ICICI Bank — account linked with some else

 Apurva Khedikar on Jun 15, 2018
My husbands acct at icici is linked by some one to some one else's acct.. This guy with the same name as his... And my husbands account was debited for something the other guy was supposed to pay. Customer care could not help
They are giving different responses, some say by mistake some say current account on my husbands name.. Which is not the case as we don't own any business. Its a mess......
Complaint comments  Read comments Complaint category Banks

ICICI Bank — why are you deducting this amount, refund it to my account

 nigar123 on Jun 15, 2018
Hi, i am nigar anjum, my account with your bank and account number is[protected], i have booked ticket from irctc many days before, i have this kind of question on consumer complaints, so again asking to refund my money which you deducted, shown in attached screenshot or call me to explain, then i will move forward to my next action against this....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — not give my relieving letter

 Aaniaankit on Jun 15, 2018
Dear sir,

I served in icici bank from 1/4/2011 to 29/10/2015 but inspite of several reminders to hr also make sr in system my relieving letter not generated in system or nobody respond on my query.
Now i m working in kotak mahindra bank and my bank need my releiving letter.

Kindly help me to solve my problem.
My employee id was - 232459 my name - ankit sharma.

Regards,
Ankit sharma...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — direct debit error after doing a manual payment

 Jofa Joseph D'souza on Jun 15, 2018
My name is jofa dsouza and im a customer using icic bank and a credit card i was overseas and so there was an oustanding payment of rs 9894.08 for two months. I called them after the due date and made the payment of rs 10, 425.08 which included the auto debit decline fee as well for two months and late payment fee of two months. After another day my account was being debited with rs 9894.08 again after making the payment on 14/06/2018. I called customer care to refund the amount and get a compensation as it was their error. The advisor debanjali said it was not their fault and that it was my fault...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — ppf account mba

 Sowmya bheemanna on Jun 14, 2018
Can someone help with the issue am facing with icici bank, jaynagar, bangalore? This issue is started in the year 2013 and still there is no end to it.
Its of no use visiting branch. I had salary account at this bank and once i happened to visit the branch and they advised me to open a ppf account which with new account number and promised that i can maintain zero mba (Minimum balance account). Customer agent was so impressive and i opened immediately and started paying 1500 every month for more than one year. However am getting shocked to notice there is around 7-8k getting detected for...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — regarding amount deposited to wrong account number.

 adesh1912 on Jun 14, 2018
Dear Sir,

In reference to the request letter attached provided to the bank branch on dated 7 June-2018, I request you to please look into the issue, It’s been more than 7 days & I have yet not received the amount in my bank account.

This is to inform you that one of my friend tried to deposit 4000/- Rupees to my account number[protected] but by mistake he has written the account number[protected] in the deposit slip & when I enquired this issue with the bank they told me that the amount is credited to that wrong account number provided.

Kindly...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — they took my documents saying i will get the credit card and then rejected my application stating no reason

 Pranay Saraiwala on Jun 14, 2018
I got a call from icici representative on my company skype id. They asked me if i wanted a credit card. I told them about my current employement status and my salary.
They said i was eligible for the card.
One of their representative visited the campus and collected all my documents required for the same.
Now after 10 days i get a call saying that my aplication has been rejected and they mentioned no reason for that.
They asked for my collegue's number and never contacted them.
They never even visited my residence to confirm the same and simply rejected my application.
Complaint comments  Read comments [2]Complaint category Credit Cards

ICICI Bank — payment issued

 singhvineet866 on Jun 14, 2018
Dear sir/mam

Sub :- payment deducted but not credited in supplier account

I had made transaction on 11th june through internet banking amount is 6884 inr transaction details account number:[protected]
Transaction date:[protected]
Transaction amount: 6, 884.00
Debit/credit: debit
Transaction description: bil/[protected]/remit/alzcaiuwhjefna
Note: this is an electronically generated receipt and does not need any signature.
But payment not credited in supplier bank account so i have to do payment again and 2nd payment credited...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — atm security guard

 anas986 on Jun 14, 2018
Respected sir,
This complaint is regarding the security guard of athikkadai branch. I went to atm midnight of yesterday (12.06.18) the door was locked and the atm shutter closed and security guard sleeping inside it. I knocked many times but no response;today also the same happening so kindly take neccesery action. It affects the privilage customer like us who is in need of cash at midnight.
Thanking you...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — atm machine

 CA Dhanraj Maurya on Jun 14, 2018
ATM machine situated at नौबस्ता रोड बायपास खागा हमेशा बन्द रहता है। क्योंकी एटीएम जो की आईसीआईसीआई बैंक का है एक दुकान के अंदर लगा हुआ है। दुकानदार जब मर्जी होती है एटीएम खोलता और जब मर्जी होती है बन्द कर देता है। क्योंकि एटीएम दुकान के अंदर है। जब...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — recharge unsuccessful

 vicky cruiz on Jun 13, 2018
I recharged using my jio number using My jio app, via Phone Pe app. But I did not get my recharge nor my money has been returned back to me. I HAVE NO BALANCE IN JIO NOW, AND IT IS REALLY HARD FOR ME WITHOUT IT.. I STAY FAR AWAY FROM HOME, AND IT IS VERY HARD FOR ME TO CONTACT THEM BECAUSE TELEPHONE BOOTH ARE SO RARE THESE DAYS. PLUS I DONT HAVE ENOUGH MONEY.. PLEASE HELP!!! GIVE ME THE RECHARGE OR MY MONEY BACK......
Complaint comments  Read comments Complaint category Banks

ICICI Bank — reg :- subsidy not reflect to bank due to same list rs 1000

 ankush176 on Jun 13, 2018
Dear support

I have done one of the request on march 26th for update lpg id and de-link and re-link my aadhar card request customer care take request for same but after that still my subcidy goes to my another bank that is not active so every time i have to check again and again with indian oil they told we have not any process your bank should be de-link your aadhar card and then again re-link so please do this process urgently as due to same i lost 1000 rs from last 4 month so please take a request and do so fix urgently.

Name :- ankush kumar
Lpg id :[protected]
Complaint comments  Read comments Complaint category Banks

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