ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 32%
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ICICI Bank Customer Care

ICICI Bank Limited

ICICI Bank Towers, Bandra-Kurla Complex
Mumbai City District
India - 400051

Customer Care Phone Numbers and Contacts



Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Bank related photos (1411)

ICICI Bank Complaints & Reviews

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ICICI Bank — prepayment charges on home loan and top up

 nimesh parekh on Aug 21, 2018
Name: Nimesh Parekh/Tejal Parekh

Home Loan: LBMUM[protected]

Top-up: LBMUM[protected]

Sanction Date:[protected]

Actual Disbursal:[protected] at 1.00 pm

Sanction shown on:[protected] after disbursal

Closure Date:[protected]

Property Owner: Nimesh Parekh and Tejal Parekh

Co-borrowers added by ICICI bank: Ramila Parekh, Nimesh Parekh HUF, Sumanbhai Parekh Huf.

Loan Transferred from: Reliance Home Finance (No Prepayment charge) borrowers Nimesh Parekh and Tejal Parekh.
Complaint comments  Read comments Complaint category Loans

ICICI Bank — debit card transaction unknowingly

 Vishwakm on Aug 21, 2018
I have ICICI Bank saving account. Without my knowledge debited 10, 000 Rupees from account(5 Transaction).I haven't received OTP as well haven't created 3D secure PIN. This transaction done by 29th July 2018 but I got SMS 29thJuly2018(Dear Customer Txn of INR 2, 000.00 done via Debit card of Acct. XX5914 on 30-Jul-2018) after received this message I called customer care they were telling that transaction done by second authentication(3D Secured Pin ) and they told to me file FIR in cyber crime).
I have filed fir in crime and sent acknowledgement to ICICI customer care.
They investigated...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — regarding nps account in icici bank

 amar bhuibhar on Aug 20, 2018
My pran no[protected]
Name :- Amar Bhuibhar
Account no[protected]
Branch, Durga chowk, Akola-444001

I so many times contacted local branch on phone nd personally for information regarding NPS account every time they told me, we will inform you shortly . Then I thought register my complaint on ICICI bank website here i got answer, for your concern you have to call customer service no
My query is remain unsolved
Anyone is able to help me out...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — unable to get e-statement

 rohitmindore on Aug 20, 2018
My savings account number is Rohit Malviya[protected], Inore Patel Nagar Branch. In account details option passbook is active instead of e-statement and your well-qualified staff either both Mahalaxmi Branch or Bengal Square Branch or Patel Nagar Indore branch or even your customer care representatives team are "unable to change it from passbook to e-statement option." I have already visited these branches 4-5 times called their staff over phone multiple times every other day morning to evening as per their request but they are not taking it seriously and it has been over a month now I have...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — icici charged a amount for not using debit transaction

 Balaji07 on Aug 20, 2018
We had received a debit card for opening a new bank account last year.
We didn't utilize it from date we received till now, since it was not required.
But now an amount was deposited and they had charged some amount. Regarding this we questioned and they were saying it was been deducted for no transaction done by the debit card so they had charged it seems. If you are providing card and expect a transaction if we don't then bank will deduct money without any intimation to customers. Then provide a call or sms alerting the customer do debit card transaction using our icici bank debit...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — one assist - deactivate one assist plan

 sahil sejwal on Aug 20, 2018

I wish to deactivate your services.
I have emailed regarding the same to happytoassist@mail. Oneassist.in multiple times to do so but am still receiving renewal and auto-deduction messages and emails.
Kindly act at the earliest and also initiate refund.
Request you to not indulge in such activities in the future.

My customer id is : 2553880
Email id : sahilsejwal@gmail.com...
Complaint comments  Read comments Complaint category Unauthorized charges

ICICI Bank — stop deduction of service charges of cpp

 sk7055 on Aug 19, 2018
Every year in the month of august, a service charge for cpp has been debited from my bank a/c in icici bank.
Requested for stopping further debit of any such amount from any of my a/c in icici bank and refund my amount to my b. A/c.
I have received cpp-sr[protected]renewal message on today 17/08/2018 for service charge 1, 649.00, i need my money and stop this service[cpp]...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — debited amount without resolving query

 prasanth2sha on Aug 19, 2018
Already raised sr[protected], but it was closed without resolving properly. Hence raised new sr[protected].
Amt was debited from my account with ref id, how can you simply close my sr by replying declined by merchant..?
Who has taken my amount.
As my banker you have to answer it..
My amount was debited and u jave the ref no through which it got debited. How can merchant decline that...
Your reply is gross irresponsible. And without intimating me you have gone to the extent of debiting my credit card by saying reversal of amount. Who permitted you to do that. Is this...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — fraud kyc collection for credit card application form.

 rohini poojari on Aug 18, 2018
This month in august 2018 i got a call from icici bank credit card department her name was priyanka and telemarketing number was[protected].
They told me to submit all the kyc required for the credit card. They sent a person for the collection and signing of the icici credit card application form. The same was given to them on 6th august 2018. Since then there is no response on the status of my application one month has passed even not able to track my application online.

Also the number above is coming switched off indicating some fraudulent activity.
My concern...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — regarding r. t. g. s & staff negligence

 kalyan sai agencies on Aug 18, 2018
We have current account in the name of "kalyan sai agencies" tadepalligudem.

Sub:-we are facing lot of problem with the staff. Regarding cash deposit and r. T. G. S. (A/c no :[protected]Cust id :[protected]

For example today we can r. T. G. S for the amount of 3, 70, 000.00 (Three lakh seventy thousand).
It has not done.. When we ask the staff there is no proper response. This is not the first time. So kindly resolve my problem as soon as possible. Other wise i have no patience to be with icici bank.
I hope you resolve my problem.

Complaint comments  Read comments Complaint category Banks

ICICI Bank — name update

 Vyasnaresh on Aug 18, 2018
I have a bank account in icici bank in navi mumbai.

My last name is incorrect in icici bank.
As per bank document my last name showing vvas.. Instead of vyas. I want to update my last name so that i can proceed my further transactions without any interruption.
Kindly update my name.

Please refer my details below-
1) account number[protected]
2) name-naresh vyas
3) mobile - [protected]

Thanks in advance
Naresh vyas...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — I got a msg saying new card dispatched

 sowmya9029 on Aug 18, 2018
Today i got a mail, also an sms on my mobile which says :

"dear customer,

Greetings from icici bank.

The card - atm / debit chip upgrade for your account xx0xxxx is ready to be shipped. We will notify you after it is dispatched from the local hub.

Now get digital convenience with imobile app and internet banking. Access a host of services like generate pin, re-issue debit card, order cheque book, view/ download statements and much more. To know more, visit www.icicibank.com/bankdigital.

Looking forward to more opportunities...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — icici my money service deducted 354 rs as annual fee even though i am not subscribed it.

 jithinashokan1985 on Aug 17, 2018
I haven't subscribed to my money service but still anual fee for bil/[protected]/mm jul18-jun rupees got deducted. Most annoyingly i can't even find 'unsubscribe' in the my money console.. Please unsubscribe me from my money service and pay back my

Details: bil/[protected]/mm annual fee jul18-jun

I haven't subscribed to my money service but still anual fee for bil/[protected]/mm jul18-jun rupees got deducted. Most annoyingly i can't even find 'unsubscribe' in the my money console.. Please unsubscribe me from my money service and pay back my money.
Complaint comments  Read comments Complaint category Banks

ICICI Bank — relieving letter

 Ayesha Momin on Aug 17, 2018
Dear team,

My employee ID is 336417. I have requested requested for reliving letter many time but they haven't responded.i left ICICI bank in March 2018 then my March salary not credited then I have mailed them, the team said there is recovery of laptop 22000 because last working day I have not handed laptop then I went branch and on system handed to my branch manager after that in June my salary credited then in June again comes a recovery letter of 22000 of laptop I have mailed many time but the team not responded and raised many SRs also .I need my relieving letter on urgent basis...
Complaint comments  Read comments Complaint category Employees

ICICI Bank — amount debited @ indiaideas@icici but not yet done the insurance premium

 Sumanth C M on Aug 17, 2018
I paid my bike insurance premium on 16th Aug 2018 through UPI. Although the amount of rs 1108.10 was deducted from my bank account, but the insurance premium has not been done neither the amount was refunded.
so kindly refund my money as soon as possible My Transaction details are mentioned bellow

FROM: SUMANTH C M ([protected]@upi)
To : Indiaideas (indiaideas@icici)
UPI Transaction ID :[protected]...
Complaint comments  Read comments Complaint category Insurance

ICICI Bank — e aadhar not accepted as valid id proof

 Prabhakarr025 on Aug 16, 2018
So I applied for a loan with ICICI after promising that the whole process would take no more than a week, The documents submission and physical verification were quick but after that officials from ICICI started asking for multiple documents for proof of address.
after 1 week, the loan was approved agreement was signed and cheques were handed over and officials promised that disbursement would not a take one day.
Its been close to a month now, still the disbursement was not processed with multiple promises on day to day basis and today the manager from ICICI after calling him for 2...
Complaint comments  Read comments Complaint category Loans

ICICI Bank — unauthorized debit charges

 Nadeem2677 on Aug 16, 2018
Dear sir,

My account got debited with 413 ecsrtnchg on 8 may 2018 with sr[protected] twice time a day.
And again it debited with 472 on dated 15 june 2018,.
Didn't know what is this actually, why this amount debited and didn't got text message about it.

If you have any idea about this please mail me on 00nadeem1@gmail.com

Thanks in advance

Complaint comments  Read comments Complaint category Banks

ICICI Bank — fraud / dispute transaction

 Rajib Kumar Saha on Aug 16, 2018
Hi All, I'm Rajib and I was charged 797.68 at 12.32. I recieved a msg at 12.32 on 16th August 2018, saying

"dear customer you have made a debit card purchase of inr. 777.40 on 16th August 2018, Info. Msi*digital riv."

When i went on google and typed msi digital riv, i was shocked to see so many complaints against icici digital riv.

When I raised the dispute with icici bank, I was suggested to block my card and wait for 5 working days to get the new card.

My point is that if the transaction has taken place without my consent, then why should...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — irctc refund amount not credited in my ac. [Resolved]

 kk7201 on Aug 16, 2018
Booked& cancelled tickets IRCTC. On 31st july 2018. Transaction id [protected]. The refund id [protected]. The booked amt 3350& refund amt 2970. Pnr no [protected]. Train no 16352. Please refund d amt.& inform to my email kk7201@gmail.com.Thank you for your response. Hope you will solve the problems. Give me your customer care number. THANKS....
Complaint comments  Read comments Complaint category Railways

ICICI Bank — recovery my payment

 ahua on Aug 15, 2018
I have paid train fare of irctc ticket booking of rs 1330 through eazy pay.com website on 8th august 2018 by my syndicate bank rupey card. Transaction was successful with transaction id [protected] but ticket status is showing the failed. Irctc saying that they have not received train fare in their account on 08 august 2018. I want know where my amount has credited. I want reimbursement of the same. Icici bank customer care is not responding. I have been mailing since last week of august 2018 to cmssuport@icicibank.com, cibquery@icicibank.com but no response. No customer care no eazypay.com....
Complaint comments  Read comments Complaint category Railways

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