ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 42%
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ICICI Bank Customer Care

ICICI Bank Limited

ICICI Bank Towers, Bandra-Kurla Complex
Mumbai City District
India - 400051

Customer Care Phone Numbers and Contacts



Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

ICICI Bank related photos (1848)

ICICI Bank Complaints & Reviews

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Icici Bank — online account not open but amount has cut

 kdurgesh on Nov 16, 2019
Dear Sir i had applied online account opening process in ICICI Bank date-
[protected] and application I'd is[protected] and mobile no. Is [protected]
but still it not opened. So
Now i a long duration of time no
follow up by thier company staff.
So now I am not interested open account in ICICI Bank and my debited amount refund immediately.
Complaint comments  Read comments Complaint category Banks

Icici Bank — credit card refund amount

 ravishsingh495 on Nov 16, 2019
Dear sir my credit card no-800 last 3 digit i was 4th refound amount but bank not update card joining fee refount but he told credit card change i detail write below
26/08/2019- 499+89.82 credit
18/08/2019 -3.08
total amount-2352.41 rs
many time complain attach with statement but right now not solve.
if my money due than he take 37-48% +late fine take and unlock price
why i not take money please solve.it...
Complaint comments  Read comments Complaint category Municipal Corporation

Icici Bank — fraudulent activity from amazon icici credit card

 Abhishek Sayankar on Nov 15, 2019
I had applied for amazon credit cars two months back. A person names vijay purane collected my documents and said i will receive my credit card in 7 business days. I asked him after 15 days when i didn't get my card he said verification failed and again he said i ll get my card in 5 days. Its been two months i m following with him. Agent name is vijay purane. He has taken all my personal info and may misuse it. Request your ko d attention...
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — icici ecsrtnchg 11-oct 2019 + gst charges

 Dheeraj Chidri on Nov 15, 2019
Hi icici,

In my last six years with another private banking i have never faced any issues.
But recently when i changed my salary account to icici, i'm facing lot of issues.
Money is getting deducted without any consent.

Recently on nov 14th 2019, an amount has been deducted a total of 1300 rupees without any consent for ecsrtnchgs for 11 oct 2019.
Request to refund my whole amount....
Complaint comments  Read comments Complaint category Banks

Icici Bank — insurance policy

 Ram Raghuvanshi on Nov 15, 2019
Last year, two executives of icici bank visited my home and discussed a new policy of premium 2 lakhs p. A
And showed that it's highly profitable to invest in it. Also they proposed to provide a term life insurance of 20 lakhs to father as an extra benifits. So, my father decided to invest in the plan. One year when premium due date started approaching, we decided to check the current status of the premium we invested before delivering another premium. We found that instead of any profit there was a great loss and our investment came to 1.5 lakhs. Also, instead of covering my father, they...
Complaint comments  Read comments Complaint category Insurance

Icici Bank — deducted money dp chgs

 Brajendra singh Bundela on Nov 14, 2019
I have a demat account in icici bank f. When i checked my bank transactions and i found that there is one debit transaction — IN[protected] DP CHGS TILL NOV-1
8 chgs till Nov-19- inr 801.51/-.
When i created the demat account, agent was not told about the dp charges, it was told me that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici.
My icici account number is[[protected], IFSC Code-ICIC0006281].
This is completely unacceptable and please refund my amount....
Complaint comments  Read comments Complaint category Banks

Icici Bank — icici fastag not scanning

 sai mahesh9 on Nov 14, 2019
The icici fastag is not working for the last three months. I have given multiple requests on this at the call center. No one seems to be bothered about the complaint.

It was not scanning at tolls, but my account showing as active.

Please help me out. There is no contact of them directly.

One time they said server down.

Please help me in resolving my issue.

My email address - [protected]@gmail.com...
Complaint comments  Read comments Complaint category Banks

Icici Bank — regarding emi

 Shubhamlodha on Nov 14, 2019
I have paid all my emis on time instead of my last 3 emis but they carry forward so much extra charge that my july payment that i made in august they have carry forward it till november and i end up paying 21000 and more for a 14000 mobile. I have complaint many time but my request was not accepted anytime and my charges were never reversed. I have provided one of the screenshot in which my request got cancelled....
Complaint comments  Read comments Complaint category Mobile Handsets

Icici Bank — deduction of rs 1899 from my savings accounts by the bank.

 Sathya Murthi on Nov 13, 2019
ICICI bank savings account number[protected]
Name Sathyamurthi

Today i found ICICI bank deducted Rs 1899 from my savings account. Upon asking customer care they said the bank had deducted from my account due to my consent to join for some scheme. Further they said that few days ago somebody would have talked to me about this scheme. i asked her to show any evidence of my consent to join any scheme in any written form . Obviously i am had not consented for any scheme by paying some money.

Let me explain how they manage to take your money under some pretext.
Complaint comments  Read comments Complaint category Banks

Icici Bank — wrong icici credit card showing in my cibil report

 sharma.avinash2003 on Nov 13, 2019
My name is anamika sharma. There is one credit card of icici with number [protected] showing in my cibil report with my ownership as authorized user. I have never taken any credit card from icici and i don't know whose credit card is it which is showing in my account. This card is affecting my cibil score. I request you to investigate the same and delete it from my account. Would appreciate a prompt response from your bank....
Complaint comments  Read comments Complaint category Credit Cards

Icici Bank — money deduction icici bank

 tarun98430 on Nov 13, 2019
They deducted 588.82 rs with a remark, drcard joinfee+gst from my account. I can understand this must be related to the issuance of a new debit card for my new account in their bank. But five days later, they deducted another sum of 177.00 with the remark, dcardfee05.
Please provide me with a satisfactory response to why these amounts have been deducted....
Complaint comments  Read comments Complaint category Banks

Icici Bank — otp problem

 Urvashi Karia on Nov 13, 2019
Hi i am unable to receive otp from icici bank form last few days... Sometimes otp is coming very late like after half n hour... Facing so much problems because of the otp... Kindly resolve this problem as i have to make some transactions... Because of no otp facing so much problem... My mobile number is correctly registered but not email i want to register my email also so please suggest me how to do that...
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — ecs rtn charges 103 times in a single day

 Ali Masthan on Nov 12, 2019

My icici personal account got debited 473/- 103 times in a single day without any intimation.

Even after clearing all my outstanding amount of my loans, it happened. Before clearing outstanding amount, i got a call from icici customer care people that if i clear outstanding amount and bounce charges, they will exclude my ecs amount of my previous months, but i was shocked they deducted 103 times almost 50, 000/- from my bank account and they are saying they cant revert back my amount as it is ecsrtn charges. Who will help me now.

Icici bank acc no...
Complaint comments  Read comments [2]Complaint category Banks

Icici Bank — money deducted from account but not credited to beneficiary account

 Rahul Dahra on Nov 12, 2019
I made an online transaction for electricity bill payment via amazon on 14th january-2019. Amount was deducted from my account but order wasn't completed. Amount of 3480/- was deducted from my account on 14th january 2019. Upon asking from amazon, they declined to have received any payment from the bank.
Icici bank is just saying the amount is deducted from their end.
I checked multiple times with the amazon, they said they haven't received the money.
Icici bank is just saying that the money is received by amazon.
Where did the money go in that case?
I have...
Complaint comments  Read comments [2]Complaint category Online Shopping

Icici Bank — unauthorized amazon transaction

 ajiatten on Nov 12, 2019
Txn of INR 968.65 done on Acct XX773 on 12-Nov-19.Info: VSI*Amazon Pr.Avbl Bal:INR 6, 22, 939.43.Call 18002662 for dispute or SMS BLOCK 773 to [protected] I have been receiving this message for the last 4 months, I have contacted ICICI bank customer care and they said nothing can be done and better close the account. Its bad to appoint these type of call center officials.
Please give me a solution to cancel this transactions or I will be forced to terminate my account including prudential and loans in ICICI BANK...
Complaint comments  Read comments [5]Complaint category Banks

Icici Bank — excess credit of credit card 4375511978390008 not deposited to savings account 030501538828

 nirgh2001 on Nov 12, 2019
I inform the icici phone banking credit card department to deposit the excess credit of credit card [protected] to savings account[protected] multiple times but they denied and didn't provide the deposit, kindly take stringent action against the icici credit card department.

Board members
Mr. Girish chandra
(Part-time) chairman


Mr. Hari l. Mundra
Independent director


Mr. Lalit kumar chandel
Government nominee

Complaint comments  Read comments [4]Complaint category Credit Cards

Icici Bank — msf charges!!

 Synergy2017 on Nov 11, 2019
Issues i am facing in using icici bank services :

Firstly, without asking me icici bank has activated amex services and started charging high rates thereon in spite of my request to close the service.

Secondly, again without asking me icici bank has activated sign board facility which i am not aware of and again they have charged me with rs 2000/- and pressurizing me to avail the service.

Thirdly, after all this icici bank have started charging 2.95% msf charges instead of 1.65% and in spite of raising issues since 3 months, mr deepak verma (Nodal officer)...
Complaint comments  Read comments [1]Complaint category Banks

Icici Bank — esc return change

 Ramsai Dhanumuri on Nov 11, 2019
Dear sir,
I have a two wheeler loan. I am paying the loan due on 8th of the every month. But ecs return change are withdrawal my money in last few months. On 09th july 2019 withdrawal 396.15 rupee's and same month again 17th july 2019 withdrawal 413.00 rupee's, in august 07th and 16th again withdrawal my money rs 16.83 and rs 472.00, an another few months on october and november again withdrawal from my account 298.47, 5.00 and 413.00 rupee's. Sir, please slow this problem....
Complaint comments  Read comments [1]Complaint category Banks

Icici — amount got deducted from my account again and again

 Keerthi Penke on Nov 11, 2019
I have recently bought an ac and washing machine using bajaj emi card. For that, first emi amount has deducted on 02/11/2019. After that, on 08/11/2019 and 09/11/2019, from my account, the amount of 1300/- has deducted under the name (Nach_ad_rtn_chrg~bajajfin). Why does it deducting from the account? Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. Please respond and resolve the issue asap....
Complaint comments  Read comments Complaint category Business & Finances

Icici Bank — credit card repayment issue

 Black_Fly on Nov 11, 2019
Dear sir/ma'am

I was working as an insurance sales agent in icici prudential. They provided me with a credit card of icici bank. After 6 months i quit my job as i got an better opportunity. By the month of july, 2019 i was overdue by an amount of rs. 24000. I made a payment of rs. 9012. By that means my balance should have been reduced to rs. 14, 998. But instead of that my remaining payable balance has been increased to rs. 30, 000.
When the matter came to my notice, i tried contacting them regarding my statement. But there was no response from their side. Nothing at all.
Complaint comments  Read comments Complaint category Credit Cards

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