ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 40%
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13294
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1609
down
621
up
652
down
355

Phone:
Phone:
up
731
down
389

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
40%
Complaints
13294
Pending
3787
Resolved
4387
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

ICICI Bank related photos (1750)

ICICI Bank Complaints & Reviews

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ICICI Bank — unexplained charges

 guptamahesh86 on Aug 19, 2019
I have been using icici credit card for last so many years and I had set auto debit from my icici bank account but last month they have added late payment charges without any prior notice and kept on adding the amount in form of late payment. I have tried to reach them multiple times but nobody entertaining me. I am ready to pay the amount which I used for shopping but will not pay for late payment charges as they have not informed me about it earlier. Please ask them to get the amount which I used for shopping. These guys have added 2k extra in form of late payment and other charges like GST etc....
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — debit unfreeze

 Shayam Jain on Aug 18, 2019
I hav submitted my PAN card photocopy with icici bank cooch behar branch on 4th august with an application for removal of debit freeze and updation of my account from minor to major. I have been to the bank for almost 10-12 times ..each time i visit the branch, the deputy manager incharge keep saying that the records have been sent to the headoffice in hyderabad. Till now there is no response recieved . Its still not infreezed. Does it really takes this much time to just unfreeze an account. Visiting bank for 15 days isnt that easy for someone. I have got many more works to do throughout the day....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — not received otp for transaction

 ehsanfavour on Aug 18, 2019
From long time, I'm not receiving the OTP for any online transactions. I contacted thrice the bank they advise me to check with my telecom service provider. I checked there and there are not any blockage from there side.
I'm living in Bahrain. the Customer service advised me to visit the branch. How can I visit? ICICI fails to resolve my issue and still I'm failed to do any transaction online except Internet Banking which I don't like to use....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — invalid ecs return charges deduction from account

 Burmansumit64 on Aug 18, 2019
Respected sir,
This is SUMIT BURMAN from kolkata. My registered mobile no. Is [protected].i have one loan whose emi gets deducted every month from my salary account which is in your bank. This month it has already got deducted. But suddenly last day i.e. on 16th august, 2019 an ECS charge of rs.472 had been deducted from my account which was not supposed to deduct. Please look at the matter and resolve it as soon as possible. Looking for your sincere cooperation.
Thank you.
Sumit burman...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — suspicious text

 Vis777 on Aug 17, 2019
Hi,
I'm an icici account holder and i got a text message saying that i'm using an older version of imobile app. The message is quoted as mentioned

"you are using an older version of icici bank imobile app. To experience 200 plus services with enhanced security features, click bit. Ly/2mosa9s. T&c apply."

Thank you for your assistance...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — name change issue

 Phanikiran Yalavarthi on Aug 17, 2019
I have came for change in my name as it has space in between like phani kiran which should be changed to phanikiran. I have taken a pan card with me which is a valid prrof. Such a stupid branch it asks me for another proof. Pan card is the one which i have given at the time of submission and these guys give me reason that how i would know that is that you. Then if that is the case my pan card will have my photo. Can't they know this. Such a lame excuse to change name if it is not my primary branch......
Complaint comments  Read comments Complaint category Banks

ICICI Bank — complement for icici bank delhi

 Ajayindu on Aug 17, 2019
Sir i am ajay so/o ram dulare. I had need of loan but due to some problems my file had reject.
After some times received a male that loan is sension and i have to pay emi but how is possible that without any physical verification bank will b provide loan. It is totally fraud.
It isfraudd by bank and loan agent.
They have used my documents with bank employee.
I have not get any type of loan.
. It is totally scam

So i request to you, if it is possible then take immediately action for icici bank.
Nither i will sucide...
Complaint comments  Read comments Complaint category Banks

Icici — non redemption of icici safety bonds 2000

 Sathi k l on Aug 16, 2019
I have so far not received the redemption amount of my 2 bonds distinctive nos.70677 and 70678 alloted on march
2000 and redeemable on march 2003
Under icici ltd safety bonds 2000.
I have changed my place of residence for years due to official transfers and now i am back.

Please inform me where i have to send the documents for this.
Please do the needful.
Thanks

Sathi...
Complaint comments  Read comments Complaint category Stock Market

ICICI Bank — repeated ecs charges after complaining multiple times

 VictorHawk on Aug 16, 2019
This is the third time i am raising the complaint for the same issue of ecs charges where, as i received my money in transaction for some important work the bank doesn't even text message me and on top of that the bank takes my money for ecs charges for month of june where i had already closed the ecs from icici undri branch, this bank os is a liar and a thief as i was promised previously by an advisor that i won't be charged again for ecs then what is this? I want my whole rs. 2500 revised to my account....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — mental harassment by branch head

 Raushan2905 on Aug 15, 2019
My wife is working in icici bank kolkata, 6 months passed after applying transfer request on marriage ground but she still not get transfer to mumbai where i work.

Branch head daily used to torture and mentally harras her.
Branch head finally told her yesterday that i will make sure that u will not get transfer and you will die here, i will spoil your life.
This is not good, it's a crime.
Kindly help me in the matter....
Complaint comments  Read comments Complaint category Employees

ICICI Bank — money deducted from account, but not received the payment

 Gurdeep212 on Aug 14, 2019
I tried debiting ₹10k from a local punjab & sind bank using my icici debit card on 12 aug, 2019. The machine didn't provided money but i got money deduction message from icici. I submitted service request to the company, visited a local icici branch, called customer service representative, but still not get refund. Please refund my money. Thank you...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — icici bank ecsrtnchg

 kuVinod on Aug 14, 2019
Am an icici bank customer. From january onwards some amount is deduct from my account like ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount....
Complaint comments  Read comments Complaint category Banks

Icici — icici card blocked for online transactions

 onlyree on Aug 14, 2019
I am using icici bank debit card for the past one
Year. One week before, i used my card for online purchase and i entered 3d secure pin wrong 3 times.
I got a message saying that my card is blocked from 3d secure online transaction and asked me to contact customer. But, when i tried to call customer care no., every time only ivr ply on. Please help me to unblock my debit card for online transaction....
Complaint comments  Read comments [2]Complaint category Banks

ICICI Bank — credit card unauthorized charges

 manojsharma574 on Aug 14, 2019
I was using credit card of icici bank before 3 years but when i when i received unauthorized charges on my card in december 2016 then on 29 dec 2016, i requested customer care to close my account. I paid all my balance dues & closed my account & destroyed the credit card.
In april 2019, i received a mail containing bill of rs. 29.50, even after too many mails communication, i didn't received any positive response. Then i visited to icici branch in noida & got my credit card number as well. They suggested me to pay rs. 30 in branch & later on request to close the account.
Now i am...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — I didnt received my refund from the amazon

 Raaeeeeeeeeeee on Aug 14, 2019
I paid the money to the amazon but i didnt received any money from the amazon. The amazon customer service said that they initiated the money and gave money to my account. But i didnt received any refund money regarding this. The money has to be returned on 10/08/19 but i didnt received any money via my debit card. Please help me regarding this online transaction....
Complaint comments  Read comments Complaint category Computers & Accessories

ICICI Bank — dr tran for funding iwish a/c

 gopikrishnan_rajendiran on Aug 13, 2019
I opened iwish deposit account, and i am seeing the 5000rs transferred to someother deposit account dr tran, what the hectic, how its happening without my knowledge. 5000rs my two weeks salary... This is insane... I didnt expect this from icici bank.. I am using icici account for past 7 years. Now i am frustrated to close the account a/c[protected]. Please someone solve my problem... I am not a rich guy to fund everyone. This is unlawful and making me untrust icici bank for future banking activities.

Mobile: [protected]...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — wrong late payment charges

 pradeep57 on Aug 13, 2019
I ordered a phone online for 25, 999 on 18th july using icici credit card & cancelled immediately. The amount for the same has been refunded on 19th july. But in my current statement icici charged rs 750+135 gst as late payment saying they wont consider refund as a payment & they asking i should have paid 25, 999 again to avoid late payment fee, how on the world is this fair? This is literally shocking from icici. If you are not cancelling the late payment fees, i have write this to banking ombudsman & all other legal way possible....
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — unauthorized money deductions

 PrithaBose on Aug 13, 2019
I have been deducted an amount of 1, 899.00 on 08 aug 2019 with the details mentioning: wpp-sr[protected]new policy. From my icici bank account

I have not authorized, neither am aware of any such approvals for the deduction.

Utter crap of icici bank to do such activities without my consent.
Revert the money back to my account at the earliest....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — credit card redispatch

 ImMe Mohammed on Aug 13, 2019
I have applied for credit card and also got mail that my card been approved. But due to some wrong number update i was unable to receive any call or sms about my credit card status. So when contacted customer cared they provided tracking details of blue dart courier. When visited blue dard they said card has been sent back to new delhi,, so request is to re dispatch the credit card delivery again.. My mobile number is [protected]. Card num is [protected]...
Complaint comments  Read comments [1]Complaint category Credit Cards

ICICI Bank — icici bank deducted amount for wpp-sr one assist renewal

 yashjoshi05 on Aug 13, 2019
Noticed that there is renewal deduction of rs 1899 in the month of june'19. When i looked at last year statement 2018 found that there is subscription charges for oneassit levied. This is joint account and primary account holder is my wife. Since we never requested icici for oneassist subscription and there deduction of 1899 for subscription as well as renewal. This account is not in use so we didn't notice deduction.
My contact details:
M:[protected]
Name: yashwant joshi...
Complaint comments  Read comments [1]Complaint category Banks

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