ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 28%
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12145
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1310
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495
up
527
down
288

Phone:
Phone:
up
578
down
319

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
28%
Complaints
12145
Pending
4761
Resolved
2209
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Bank Complaints & Reviews

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ICICI Bank — ecsrtnchg rs. 413 got deducted two times

 Suvela on Apr 25, 2018
My account got deducted by 413Rs. two times against ecsrtnchg. I am paying for LIC policy. That policy ecs got adjusted from my account with just a fraction of minutes when balance was insufficient. This is my first time where this has happened. Bank should consider me as i am paying the same ecs regularly for a long time now.
I want my amount refunded. This is seriously not acceptable as a customer.
Total money that is deducted = 826Rs....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — getting fake/ fraudulent calls

 deval Laxmikant on Apr 25, 2018
Dear Sir/ Madam,
This is Deval Laxmikant My savings account no is[protected].

Today, I got two fake calls from no[protected] and [protected]. They claims that they are from icici customr service department and want to guide for safety measure to icici debit or credit cards.

Once they build up communication, they ask card details

I request you to investigate and help to stop such fraud call making companies...
Complaint comments  Read comments [2]Complaint category Banks

ICICI Bank — dp chgs till feb-18 rs.190.47 and 635.53

 deepbarmn on Apr 25, 2018
Hi,

I am Deepjyoti Barman. 190.47 + 635.53 amount has been deducted from my ICICI account on two occasions. I have never been informed about the same.
Neither any message or any email.
Luckily i went throough my bank statements for any incidents like this and i saw these deductions.

I dont even see any demat account linked to my Icici account.
Please refund my hard earned money.

Thanks,
Deepjyoti...
Complaint comments  Read comments [5]Complaint category Banks

ICICI Bank — I got a mail (creditcardsteam@icicibank.com) for confirmation

 jagriti sood on Apr 25, 2018
App. reference no : [protected]
I have applied for the credit card in Month of April. I got a mail (creditcardsteam@icicibank.com) for confirmation to further process my credit card application. But I'm unable to send mail. Please help me out from this suitation how can i revert back or tell me mail id in which i revert back my confirnation.

I have called customer support several times. On that I have to wait for their call back. After waiting for their response, It is poor and they will drop call in between and will not call you back. Please revert ASAP....
Complaint comments  Read comments [1]Complaint category Credit Cards

ICICI Bank — lien due to name mismatch in neft

 yogi@1984 on Apr 25, 2018
Dear sir
This is Yogesh Kumar Gupta Account nbr[protected]
Cell [protected], my friend Vivek Shrivastava had sent 50000 amount to me through neft, but he put name as Devendra Goyal in that neft form, after that it has been leined for the same amount. But now I am having credit balance in my account.
I don't know the amount has gone, it has neither gone Vivek Shrivastava account, nor in my account, I visited the Jaipur kishanpol branch.they told i am not able to help you.

Now I am helpless, kindly send the amount back to that Vivek Shrivastava account or make...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — my transaction failed and still I didn't get money back

 Ratikanta patra on Apr 25, 2018
On 21april 2018, i send money to a builder through imps from my ICICI bank account.unfortunately transaction failed.i call to ICICI bank customer care.they said it will solve in 2days and you will get your money back.but still I didn't get my money back.customer care saying that you have to wait today end of the day when ever I'm calling same answer.
Actually ICICI bank using my money.so I'm going to give a complaint against ICICI bank in consumer court....
Complaint comments  Read comments [2]Complaint category Banks

ICICI Bank — credit card wrong address so the card not received

 Amol Shinde123 on Apr 25, 2018
Icici bank sent the credit card after 10 trials...and pathetic they printed wrong tower number...instead of 11 they printed II (Roman 2) and now blue dart is not giving me my parcel...worst customer care ..I cannot reach the customer care also..the local icici bank manager is also not helping..icici bank please correct address ASAP..icii bank please resolve immediately...I need the card in next 2 days asap...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — grid authentication disabled message is printed, even after entering the correct grid values

 Lavanya Karnam on Apr 25, 2018
Myself k. B. Lavanya, unable to perform online transaction.
When i submit the request i am getting grid authentication disabled message every time.
Kindly note, this is new card and i am not able to perform the transaction now.
— show stopper

User id: karnamblavanya

Kindly resolve the issue on priority as i have to transfer money. Emergency....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — claimed rs. 150000 as harassment or cheating or fraught

 prithwirajadak on Apr 24, 2018
Sorry to say, i am very much upset/disturb by Ms Subangi Ghosh and Mr. Apurba Sengupta due to regarding personal loan on behalf of ICICI Bank.

Ms Subangi Ghosh offered me over telephonic to getting personal lone but initially, i was not interested, after two-three times called by her i agreed to get only 1 lac as 11% rate of interest, according to that she processed. But when i seen in my imobile that the rate of interest was consider as 14.7% on Rs 300000 lac in the same time called her and requested to close the lone before disbursed the loan amount but she assure that the problem...
Complaint comments  Read comments Complaint category Loans

ICICI Bank — reauthorization

 Awdhesh sahu on Apr 24, 2018
Dear icic complaint team

I have submit signature authorization letter to mahasamanud icici bank last 1.5 month before, but still not add my signature, kindly look into this netter and help me, because concern bank manager not given me proper respond,

Regards
Spandana sphorty financial limited mahasamund chhatisgarh
Contact - [protected], [protected]...
Complaint comments  Read comments Complaint category Business & Finances

ICICI Bank — no update in credit card status

 Mahavir Kacha on Apr 24, 2018
Hi,
My name is mahavir and i had applied for icici credit card on 19th of march, and submitted the documents online as well as physical copies to the representative in about next 2 days but since then, it has been more than a month but there had been no update in the status (Shows - documents collection in process) nor any of the responsible person is providing a satisfactory answer. Kindly help in this regard

My application no.[protected]

Thanks & regards,
Mahavir kacha...
Complaint comments  Read comments Complaint category Credit Cards

Indiaideas@icici — wrong deduction of money from bank account

 Happy kuru on Apr 23, 2018
Debited amount from my account but recharge not done
Sir i have done recharge on 21 april, 2018 on my jio no.[protected] via upi on my jio app of ₹349. The money was deducted and taken by "indiaideas@icici" but no recharge was there shown and no msg was received of recharge done.
Jio customer care also responded in negative as they said that we have no money received so we cannot take action.
Sir i request u to take indiaideas@icici customer care strict action to refund my money back.

My upi id :- [protected]@paytm
E - mail id :- happykuru. Hk@gmail.com
Complaint comments  Read comments Complaint category Banks

ICICI Bank — my payment has stuck somewhere and net yet refunded by indiaideas@icc.

 Daraksha khan on Apr 23, 2018
I Daraksha khan, has tried to recharge my jio number on 21 april at 8:49am with my jio app using Bhim upi and through indiaideas@icici my balance was deducted from my benificiary BOB account but recharge has not been done. I have called jio customer care they said that the payment was decline...then i called my bank they said the transaction has done successfully there is refunding done by the third party that is indiaideas@icc ...so plz do solve the above problem and refund my money of rupees 399...i'll be thankfull to you....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — return my deduct payment

 old is gold on Apr 23, 2018
Hello I am Deepak I recharge my account using my jio using upi through Indiaidea and money is deduct but recharge is not done

Transaction id - ICI0d4fd1fcfad24ff89a992ffcfc2c800f

DATE 21 Apr 2018
Time 9:17 AM

Upi Ref No.[protected]
DATE AND TIME[protected]:18:03 AM

AMOUNT- 349.0

Please find attachment

Thank you

Regards...
Complaint comments  Read comments Complaint category Mobile Service Providers

ICICI Bank — credit card application no status

 Mayur Malhotra on Apr 23, 2018
Hello,

I have applied credit card application online in icici bank website, after 1 day, i have recieved a call from third party vendor not from icici bank that i realized after 1 month. Third party collected my documents (Bank statements, salary slips, even icici bank account number, address proof, pan cards and given me icici bank form application number - a[protected] on 8-march-2018. The person name shankar ([protected]) and even he has given his manager number but he is also not picking my phone ([protected]). Now even after 1.5 month, this application does not show anywhere...
Complaint comments  Read comments [3]Complaint category Credit Cards

ICICI Bank — i am complaining about how in human icici bank customer support is

 Harry immi on Apr 23, 2018
Hi everyone /or to whom so ever it may deliver i have a very small concern with icici bank my first credit card is from icici and i have normally been paying them 20 — 25k payment every month but since last couple of months i delayed in making payment by 2 days or so because i had to face a pot in my personal life like my dad was hospitalized for an accident at the same time i got married and i also fell sick so i could not pay on time i have been charged almost 1000rs as a fee for the first and the only time i req for a refund and i have been told that we are soorry we can't help!! Seriously??...
Complaint comments  Read comments [2]Complaint category Credit Cards

ICICI Bank — jio recharge via india ideas, money deducted but not recharged

 Hemchand Jajoria on Apr 23, 2018
Sir, this is to i form you that i tried to recharge jio sim for rs 349 via bhim upi (Indiaideas). Money is deducted from my account but no recharge has taken place yet. Either verify and complete the recharge process or return my money back. Screenshot of the transaction has been attached with this complaint.
Following are the details of the transaction
Transaction id[protected]
Date 21 april 2018
Time :- 17:57:38

Thanks
Hemchand jajoria
[protected]...
Complaint comments  Read comments [2]Complaint category Other

ICICI Bank — misappropriation of money

 crestar on Apr 23, 2018
1. We hold a current account (No. Xxxxxx) with icici, mumbai branch (Ifsc code icic0000004) in the name of xxxxx for several years now. We have no overdraft or credit facilities.
2. We received a standard auto-generated email on march 31, 2018, requesting submission of kyc documents as a matter of routine verification and we were also informed that we have time till april 30, 2018.
3. The “link” given to check on documents required for kyc does not exist.
4. On april 10, 2018, one of the payees to our cheques informed us that the cheque we had issued to them against the...
Complaint comments  Read comments [2]Complaint category Banks

ICICI Bank — jio recharge not tone

 vandana uniyal on Apr 23, 2018
Sir i have done recharge on 21 april, 2018 on my jio no. Via upi on my jio app of ₹349. The money was deducted and taken by "indiaideas@icici" but no recharge was there shown and no msg was received of recharge done.
Jio customer care also responded in negative as they said that we have no money received so we cannot take action.
Sir i request u to take indiaideas@icici customer care strict action to refund my money back....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — late payment charges and interest

 Balram Khaitan on Apr 23, 2018
I have a credit card of icici bank. I am always paid all dues on timely basis. Billing due of my cards normally 4/5 of the month and i always payment around 6 of the month and bank never levy any penalty or interest. I was on travel till 7/3 and i clear my dues immediately after come back to city on 8/4. But i was shocked to check current month statement levy 750 penalty and interest of rs 2641. I call to customer care, they refused to waiver of charges....
Complaint comments  Read comments Complaint category Credit Cards

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