ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 25%
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ICICI Bank Customer Care

ICICI Bank Limited

ICICI Bank Towers, Bandra-Kurla Complex
Mumbai City District
India - 400051

Customer Care Phone Numbers and Contacts



Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Bank Complaints & Reviews

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ICICI Bank — money deducted, but the transaction process failed in middle

 aasish yerra on Oct 24, 2017

I tried to recharge my Vodafone number through the net banking gateway of ICICI, after I logged into my account and clicked on make payment the transaction failed due to some error. but the money got deducted from my account.

Transaction Details:BIL/001317651831/PGMIB-Vodafone/VOD

Please make sure I get money back.

Complaint comments  Read comments Complaint category Banks

ICICI Bank — failed transaction id of 729119883370

 Kevito l achumi on Oct 24, 2017
I did a recharge of Rs 399 for recharging my Jio number on 18th of October via My Jio app using UPI payments. The money was successfully sent to indiaideas@icici but my number is still not recharged. My transaction Id is 729119883370. Remarks column only says PAY-COLLECT-REQUEST.

Kindly refund the deducted amount as I've already done the recharge.


Complaint comments  Read comments Complaint category Banks

ICICI Bank — redemption of money multiplier bond - 0399 - mmb - two (folio no -5373311)

 Manoranjan Pd Sinha on Oct 23, 2017
1. The subject bond has been dispatched in original duly discharged by speed post (Em349989844in delivered on 26 september 2017) along with application, xerox copy of pan, changed-address proof and cancelled cheque to the following address :-

3i infotech limited, international infotech park, tower no 5,
3rd floor, vashi railway station complex, vashi,
Navi mumbai - 400 703

2. A considerable time has been passed but the redemption warrant of folio no - 5373-311, certificate no - 6075, (No of bond - one and distinctive no - 7213) has not yet been received.
Complaint comments  Read comments Complaint category Banks

Icici — amount debited but not credited again

 murapareddy ramesh on Oct 23, 2017
Hi, my self ramesh murapareddy. On 12th of october 2017 i have tried withdraw the amount rs 9900 from dhanalaxmi bank atm. I have not received amount from atm but icici debited rs9900 from my account. I have been doing follow up from that day. They have closed my request on 23rd october 2017. When i called again they have taken new request.

Please do the needful.. I am fedup by calling customer care....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — issue in payment of my degree certificate fee

 vemula ramakrishnareddy on Oct 23, 2017
Dear care team,
Please look into my certificate fee payment of 1012 rupees towards klu guntur district, a. P., india, through eazypay. The transaction ref id: 17072511178885, date:july-25-2017, time: 14:41. The transaction shows successful but the management says the money/fee is not credited to them. Where is my money? I have done a transaction using my sbi account, the sbi says the transaction is successful we can not do much. When contacted icici customer care they say we are not responsible for eazypay, then who is responsible for eazypay transactions? Why so careless? Why are you encouraging...
Complaint comments  Read comments Complaint category Institutes

ICICI Bank — icici bank a/c holder name correction request being denied

 Bijeesh M on Oct 23, 2017
My full name is bijeesh marunnoli and i hold the a/c #0357*28 with icici bank. I have been using this account for the last 7 years as my salary account. I noticed my last name (Marunnoli) was misspelled as marunndli in my icici personal details and i visited icici hsr layout branch (Home branch) twice with an inquiry regarding what to do about it. But i was disheartened by the reply that i received, that it is not possible to change an account holder name and i need to close down my account and start a new one with correct name. All my salary deposits are associated with this account and i would...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — icici home finance fixed deposit

 srini1305 on Oct 23, 2017

My fixed deposit number 3400081266 matured on 14th sept 2017. I had misplaced the original deposit. I have given the indemnity bond along with all the documents at icici securities office at munusamy salai, kk nagar office chennai.78. I have not received any reply till date. Can any one help me.

S. Srinivas
Email; srinivasminakshisundaram@gmail.com...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — smab chgs aug17 & igst20171009139038542 on every month

 Suresh Veerepalli on Oct 23, 2017
Hi team,

From my account veerepalli suresh041001500682 deducted smab chgs aug17 & igst20171009139038542 for august and september.. With out notification.

1 17/10/2017 igst20171017151027990 dr. 51.84
2 17/10/2017 smab chgs sep17 dr. 288.00
3 09/10/2017 igst20171009139038542 dr. 99.00
4 09/10/2017 smab chgs aug17 dr. 550.00

Could you please take action for the same and revert the amount as early as possible....
Complaint comments  Read comments Complaint category Other

ICICI Bank — request to take necessary steps to get my remaining personal loan amount by check or cash.

 Jajwalya on Oct 23, 2017
I turimerla ravi loan account number : lpnel 00035149688 of icici bank nellie branch 6310 in andrapradesh had applied for personal loan in dec 2016 in icici bank. 6310.
They sanctioned the amount 7 80 000 /- by two checks. The checks numbers are 425195 for the amount of 599309/-, and the second check 425196 for the amount of 175 128/-
425195 was cleared. As i have an acconunt in s b i somasila in nellore dist, i sent the check 425196 to the bank. Because of some technical problems raised they returned the check to me in feb 2017.
In the same month i returned...
Complaint comments  Read comments Complaint category Loans

ICICI Bank — non payment of matured bonds

 k Gulati on Oct 23, 2017
Dear sir,
This is to inform you that two tax saving safety bonds (Bond holder numbers 07468-089 bond number 115437 and 115438 of rs 5000/- each) have
Already been matured long time back, but i have not yet received any information from your end.

You are requested to kindly remit this amount in my account no.910010031632554 axis bank, east patel nagar, new delhi branch at your earliest
Keshav gulati...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — redemption of icici limited bond

 Bimalkishore on Oct 23, 2017
Sir, i am holding my icici money multiplier bond-0399-mmb-2 with date of redemption 28.4.2017. I just forgot to redeem the bond on time. Now i want to submit the bond for redemption. What is the procedure for redemption? Please help.
Bond details are as under-
Bond holder number : 5468-709
Certificate number :14347
Name:bimal kishor mandal
Issue price:4700
Issues date:28.04.1999
Face value :50, 000
Redemption date:28.04.2017
My contact number :9868636741
Email id : bimal. Newdelhi@gmail.com
Place : new delhi
Complaint comments  Read comments Complaint category Business & Finances

ICICI Bank — wrongly and overcharged by icici credit card :intensely for getting interest n bill

 Jayrajsinh Solanki on Oct 23, 2017
Icici card 5241...9009. Last two month i have paid bill more than 50000 every month, last august month i have paid bill 64000 on 23 august and told to icici bank 5 times that i have paid bill but they settel my bill before due date03/092017. They told me it will take 7 days to settle. Before this i never faced this problem. It was took hardly 2 to3 day for bill payments. But icici intensely charged interest and late fee they delay our bill payment. Last time i warn them about this and fire too for same problem. But this time i have paid bill on 26 sep about 55000 and 27 sep 3500 for bill of 58000for...
Complaint comments  Read comments [2]Complaint category Credit Cards

ICICI Bank — non resolution of credit card issue

 Sushilmba_27 on Oct 23, 2017
I am writing this mail with lot of anguish and distress due to non-cordial response from your credit card team since last one month. I am one of the oldest customer of icici bank having saving account and credit card over decade of time and my trust & faith for icici was extremely par that i have not even thought of shifting to other banks inspite of the fact that in our company we are associated with sbi. But all vanishes within short span of time and without taking much of your time just to brief the whole issue which is under :-

1. My platinum credit card was expired vide no. Ending...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — unauthorized transaction from credit card

 arnabocean on Oct 22, 2017
On 22.10.17, at 1.30 p. M i got a massage that i made a transaction of usd 99 for amazon prime member from my credit card account which i did not. I called amazon customer care also to find the issue and they also replied they cannot see any such thing which i got. I blocked my credit card also.
I shall be highly oblized if you see that matter and give my ammount back.
Thanking you....
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — name correction in two of my icici bank accounts

 Umar Faisal on Oct 22, 2017
Account number : 157901503650

Six years before i agreed with the icici bank that my name is md umar faisal. But later on i was not able to link my aadhar with pan, so i corrected my aadhar as mohammad umar faisal. Now the problem came when i was linking my aadhar with the bank account, every time i tried it gave me a message that there is a name mismatch.

I tried to get in touch with bank officials but they denied that name correction is possible.

Currently my name as per account is md umar faisal and now i want my name to same as of pan/ aadhar/...
Complaint comments  Read comments [2]Complaint category Banks

ICICI Bank — deducting amount of rs.23.60 for each transaction

 boobalaninfo on Oct 21, 2017
Icici bank certainly started deducting additional amount of rs.23.60 for each atm transaction without any prior email/sms notifications. It's happened twice in my case. (20/10/17, 21/10/17);

When i make a call to customer care, they were telling me that i was exceeding the 3 atm transactions in a month. But they were not intimating such a message through email/sms before as like citi or sbi banks.

So i request icici to refund my amount of rs.47.2 (2*23.60) for not sending prior messages/notification to respective customers, where they were opted for email/sms notifications.
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — unknown credit card issued with my pan card number

 raamchaudhary on Oct 20, 2017
Dear icici

This is to say that i am icici bank a/c holder in my nearest branch having ifsc code - icic 0001025 in faridabad near tikona park all most 4 yrs. Old. Initially it was saving a/c which later changed in salary a/c. I have a credit card of sbi which im using properly and re-paying at regular time but i cant afford to have any other banks credit card due to my poor cibil score i. E. 604 which is not good. This is because i am a defaulter of an icici bank credit card which actually i dont have having a/c no.- 0000000008738344. I got this information on deep investigation through...
Complaint comments  Read comments [1]Complaint category Credit Cards

ICICI Limited — for redemption of my icici limited tax saving bond-032001-tsb-one

 Ashwani Kumar Nagpal on Oct 20, 2017
I have sent letter as reproduced below but i have not received any reply even after more than month has elapsed. Therefore request intervention please.

Sep 11, 2017

3-i, infotech limited,
Tower – 5, 3rd floor,
International infotech park,
Vashi station complex,
Navi mumbai, pin - 400703

Subject: request for redemption of my icici limited tax saving bond-032001-tsb-one

Dear sir / madam,

I had purchased icici limited tax saving bond-032001-tsb-one, bearing...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — amount debited

 dhiliprajca on Oct 20, 2017
I have a demat account in icici bank for 2 years now. When i checked my bank transactions and i found that there is one debit transaction '1601430102935515 dp chgs till may-17' — inr 805.04'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is 269801500802. This is completely unacceptable and please refund my amount. My mobile no : 9944499090...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — received wrong credit card

 Ravitejak1 on Oct 20, 2017
I got a call from icici executive who explaned about coral card benfits and delivered the platinum chip card which i don't want to use. How to cancel or reject this card. I tried calling customer care many times which is of no use.

Please resolve this as soon as possible.

Kindly contact on below contact numbers.

Raviteja koti
Complaint comments  Read comments Complaint category Credit Cards

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