ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 24%
Submit a Complaint
10021
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
777
down
356

Phone:
Phone:
up
335
down
215

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
24%
Complaints
10021
Pending
4676
Resolved
1202
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Bank related photos (883)

ICICI Bank Complaints & Reviews

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ICICI Bank — not resolved

 Subhramoy As Gopal Sarkar on Jul 21, 2017
Even After Send This Message They Said It will Take a While But It Seem They Cant Even Handle a Small Issue of Rs 1000. Then How Can They Solve a Big Problem in Future ?

Nor I Get MY Number Updated To My Bank Account or Nor I Have Been Refunded. Shameful Service.

I am Amazed That Number Changing Took Forever and Still Counting As Well as The Refund How Can You All Keep Telling That Customer Satisfaction is Your Priority ? I am not Even Satisfied 1 % By Your Service HDFC Bank Doing Good Jobs....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — home loan interest

 Mukul Kumar on Jul 21, 2017
Hi,
My Name is Mukul Kumar, i am having home loan of ICICI at Patna, Bihar and paying EMI from April-2015 till date.

I just want to know i am paying interest @ 9.2% PA, but RBI has cut down the interest @ 8.35%, i am keep on paying more interest @0.85% more from Last 1 year, for that i visited to my bank they told me that i have to pay Rs 16000/- to transfer it to some other scheme to avail the current interest rate of 8.35%, my question is that if the rate of interest is floating than why it wast not automatically slash down to 8.35% PA, why should i pay money to transfer...
Complaint comments  Read comments Complaint category Loans

ICICI Bank — unnecessarily interest charge on credit card bill.

 raushans123 on Jul 20, 2017
Hi. I am Pankaj kumar and was user of ICICI bank credit card and just closed my card. ICICI bank charged me unnecessarily interest even after paying bill. Actually I have got my last bill of around 8900 and last date of bill payment was 11th June 2017 with minimum payment of Rs. 450/-. I paid Rs.6000/- on 9th June 2017 but on next bill date I got the bill that icici bank charged me around Rs.1175/- interest charge. I thought it was mistakenly done by the bank to I called the customer care of ICICI bank but they told me that this is their policy so I have to pay. I request them to look after it but...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — deduction from account without any intimation.

 Praful Chadgulwar on Jul 20, 2017
Hi,
From my account, there was an deduction of inr 25.00 without any reason... It was described in the statement as atmdec chg/06-06-2017/4349. From internet i found that, this charge was due to atm's not having enough cash. But there's no previous notification regarding this. And how come this charge can be levied to me. That's the problem with the atm right... Please do resolve it....
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — credit card payment debited from my account without authorization

 gizalus on Jul 20, 2017
I had a due amount on my credit card that was approx 12000 only but due to some reason i was not able to make the payment on time, and on 14-07-2017 i received a message that 12000 amount was blocked/ lien on my savings account and told that if i didn't make the payment they will deduct the balance from my savings account without my authorization, kindly do need full help as i am a salaried person and to live i am dependent on my salary, how can they take the funds from my saving account without my authorization this is completely fraud...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — icici bond money not resived

 vickyrawat51 on Jul 20, 2017
To,
Icici bank,

Sir,
I have not received payment of money multiplier bond-0399-mmb-two till date. I have three bond i have recessive one bond money but other two bond not because bond paper is missing so i was write letter to mumbai branch for this matter but nothing happened so please give me the proper prodezer.

Details of bond

Deemed date of allotment : 28.04.1999
Option 2 :
Issue price per bond rs. 4, 700/- (Two bond)
Face value rs. 50, 000/- (Rs:1, 05, 165 two bond)
Redemption date : 28.04.2017
Application...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — fraudtransactions

 nazeer1206 on Jul 20, 2017
I am other victim for fraud transaction. Three transactions has done on 13th july 2017 of about 14000. I got a call from icici customer care itself and i blocked card and account on that time itself and raised a complaint against that. Now icici people saying transactions has done through 3d secure pin so we are not responsible. How can i got the amount return. This is not the way to service customers. I have seen lot of complaints like this. How to take action against this. They are closing most of the cases like this...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — personal loan related issue

 asvai on Jul 20, 2017
Dear sir,
My name is ashokkumar tatyaba gaikwad. I
I had taken personal loan from icici bank, i have paid 32 emi's continuously but later i could not pay emi's, it was pre-approved loan. I was refusing this loan for 3-4 months
But they continued me for this loan. Finally i decided to take this loan and do some business, so i
Invested some money from my side also and bought 2 indica cabs for transport business.
Unfortunately i incurred heavy loss in this business for which till today i could not come out of this. I
Have paid 32 emi’s regularly. For last...
Complaint comments  Read comments Complaint category Loans

ICICI Bank — unethical behavior to stop personal loan foreclosure - charging 6% of outstanding principal

 Heman Joshi on Jul 19, 2017
I had taken a personal loan (Lpdel00030319419) of 10 lakh rupees for 60 months duration at 13.75% interest. While taking loan i was told that there will not be any foreclosure charges if i foreclose after 12 months. Now when i am trying to forclose my personal loan through bt to other bank after 32 months, icici bank asked me to pay 6% of outstanding principal (~inr 32, 000) to foreclose. The reason they give me is that the clause of no foreclosure charges are only applicable if i pay out of my pocket. Due to recent decrease in interest rate citibank offered me a 11.49%. I checked with icici for...
Complaint comments  Read comments Complaint category Loans

ICICI Bank — non receipt of cheque book

 jayyeskay on Jul 19, 2017
I had applied for a issuance of cheque book leaves from icici bank through their atm at barkatpura branch. Recently got a message from one xpressbee courier, stating that they attempted to deliver my cheque book for account no. Xx2727 on 16th july, 2017. But i did not get it. It appears that they had sent the cheque book through xpressbees courier vide consignment no. Awb 53133171901133. Kindly do the needful...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — credit card and cibil score

 Sahaj Preet Singh on Jul 19, 2017
Sir i had applied for a loan last week and they give me my cibil report in which the cibil score was critically low and the issue was credi card it ws showing and the recovery amt of 20700
I ws shocked tht tym
Neither i hv any account i your bank nor i hd ordered for any credit card to be issued on my name
Thn how this mess created
Resolve it as soon as possible
N give me fruitful result
And please update my cibil report to be all clear
And raise the score
Because u and only you ws the reason for my low cibil score
I want all...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — unauthorized payment to jetairways

 Kirti Sharad on Jul 19, 2017
As discussed with the customer care executive, please find attached the wrong claim of charge by jet airways for your reference. I am also sending the mail below where jet airways had already processes the refund back into my account.

I had booked the flights in november for a trip to andamans with my parents in december, it had to be cancelled due to an emergency. I canceled the flights, got the refund in jan'17 itself. Randomly on 24th may 2017 inr 2550 gets deducted from my icici account without any intimation or authorisation. On 31st may inr 64723 gets deducted from my icici...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — for preclouser iwish rd charged 5000 (as per bank its should be.5% of total balance 16000)

 Sibasankar Biswal on Jul 18, 2017
Hello,

I opened iwish rd with name lic for 6 month period. When i closed the rd total balance was 16000 but i got only 11199. After asking cutomercare phone banking officer they are saying 5000 was deducted as penality.
If you check icici online guideline for iwish for preclouser.5% should be deducted but they are deducting 5000. If proper resolution taken i will take legal action against icici. If any one knows how take legal action please guide me....
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — regarding outstanding personal loan in cibil

 Daljit Singh Panesar on Jul 18, 2017
Hello sir,

A pending personal loan entry is available in cibil although i have not availed any such loan. Following is the information

Account number: lijal00011581003
Account type: personal loan
Date opened: 11.10.2007
Date reported: 31.10.2016

Amount sanctioned: 45633
Current balance: 76466

I will request you to kindly provide me information....
Complaint comments  Read comments [1]Complaint category Loans

ICICI Bank — compliant regarding fraud transaction from my icici credit card

 poddarpappu on Jul 18, 2017
Dear sir/madam,

I have given the unauthorized transactions complaint to icici bank and police station badarpur new delhi on dated (June 05, 2017). Against my icici bank credit card xxxxx003 online fraud transaction of inr 10, 500.00 at payzapp (June 04, 2017; 11:33:50 hrs.)

I did not share credit card information’s and details with anyone and as you know my mobile number (991*008) misused by other person (By fraud). I never made any transaction with payzapp, bangalore as its happen with my account (This transaction was not authorized and informed to same icici customer...
Complaint comments  Read comments [2]Complaint category Credit Cards

ICICI Bank — money deducted from my bank account rs. 10000/-

 Mukg on Jul 18, 2017
Dear sir/madam,
My name is ranjeet kumar, i am holding an icici bank account with no. 181801501175 at gurgaon branch, sector 14.
I want to inform you that an amount of rs. 10, 000/- had been deducted from my account no. 181801501175 on 6th may 2017, which had not been executed by me.
On 6th may, i withdrawn amount of rs. 2000/- from axis bank atm at rajeev nagar gurgaon, after that i tried to make withdraw some more money. As i inserted the card, the atm machine provided the option like cash withdrawal / balance enquiry etc.
When i pressed the button on cash withdrawal,...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — noc personal loan

 Drrabisatpathy@yahoo.com on Jul 18, 2017
Subject: issue of noc for icici bank personal loan lpbbs00004278389 individual & rectification in my cibil as loan closed than settled

Dear sir/madam,

I have taken icici bank personal loan for rs. 100000 (Icici bank personal loan lpbbs00004278389 individual) in 2005 and was giving regular interest and emis for the same. It was when i was transferred from bhubaneswar location to other, i had problem regarding the payment for the same. And i decided to close the loan account, which idid by paying a cheque of rs 230/- to your bank agent as last payment as he told that...
Complaint comments  Read comments Complaint category Loans

ICICI Bank — e-banking fraud using e-commerce site

 vishnuvenkat on Jul 17, 2017
I lost my money and i started receiving messages about my amount debit in my savings account. Transactions are made to flipkart and klickpay and i hope, both of them are involved in this transaction.

I informed with in one hour to icici bank but no quick response. As per rbi news, they have deposit money within 10 days after i complain. I logged complaint on jul 6 2017 and debit also happened on the same day.

http://www.ndtv.com/india-news/what-to-do-in-case-of-online-banking-fraud-10-fac... />
What is contact email to report this to...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — received unecessory call from credit card department

 yashmonga on Jul 17, 2017
From past 1 week i have received so many of call from icici bank credit card dept. If i am taking about today only, so today i got 18 calls from the same no.

Number is 011-66576400. I already told them that i am not in a good mood to talk with them but still they are calling me again & again & again.

Please take strict action against these fool tele caller....
Complaint comments  Read comments [5]Complaint category Credit Cards

ICICI Bank — icici money multiplier bonds

 suj64 on Jul 17, 2017
I had purchased bonds in the name of my daughter when she was a child in 1999 now she is a major so i want to change it in her name and also the address. Trying to get in touch with the mumbai icici infotech, vashi office in order to submit the documents for the change, but no one picks the phone or proper guidance is given. How do we go about this pls advice. Kindly note that the bonds are purchased hoping that it would help their children now my child is in need of the amount. Kindly help how to take this forward....
Complaint comments  Read comments [1]Complaint category Other

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