Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Jan 2, 2026

Complaints 23755

Resolved

14271

Unresolved

9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank

ICICI Bank reviews & complaints(23755)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

It is crucial to have a thorough grasp of the terms and conditions of any agreement in order to prevent loss. This was me until I took action after W w w. Solve̲nRe̲Me̲dY. TecH on Whatsapp: (+1)̲ ̲(̲3̲2̲0̲)̲ ̲(̲4̲5̲9̲)̲ ̲3̲3̲9̲4̲
Came through for me, and I received all my money back...

Helpful

Found this helpful?

Write a comment

Address: pune

Being harassed for travel claim though being a senior citizen. My flight was delayed by 5 hours, yet claim not being cleared...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051.

Website: www.icici.bank.in

On the Oct 27th, I made a due payment of ₹1, 74, 989.98 towards credit card ending 9005 using the ICICI iMobile application. I selected the ‘Due Payment’ option and completed the transaction through HDFC NetBanking. The payment was successfully debited from HDFC Bank for ₹1, 74, 989.98.

I have the HDFC statement, which clearly shows that on 27th October at around 8:30 PM, an amount was transferred from my HDFC account...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I have applied for credit card limit improvement of icici bank. then on 7th sept someone is called me and told that we can increase your limit, through call only some how he did unauthorised transactions from my credit card of 96500 rupees. i have raised a complaint againt this dispute to bank and cybercrime as well with all necessary documents on 12th of sept 2025. and recently i got acknowledgement from bank and they have conclude this...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: chennai

I have a 3-in 1 savings account, which includes a demat cum trading account. When I approached them to close the demat account, I was told that one of my shares (Mavens Biotech, BSE Code: MAVBIO) was delisted and I have to either trade it via Calcutta Stock Exchange (or) provide another demat account to transfer the share to it. I did the latter, however I got no communication from them. Calcutta Stock Exchange seems to highly in-operational...

+2 photos

Helpful

Found this helpful?

Write a comment

Address: Perambur,Chennai-600082

I am writing to formally raise a concern regarding an unpleasant experience I had at your ICICI Bank branch located in Chennai – 600082, on 07th August 2025.

I visited the branch following a customer care call-related issue, seeking assistance and clarification. However, instead of receiving help, I was met with unprofessional and unacceptable behavior from the branch staff.

Specifically:

I explained...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

ICICI Bank has been repeatedly charging me under “POSDEC” (Point of Sale Decline) fees since 2021. These charges appear automatically and excessively, sometimes 20–30 times in a single day, whenever there is any balance in my account.

I do not receive any SMS notifications or merchant details for these deductions. The charges keep repeating even when I haven’t made any transactions. Every time I add funds, the deductions...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I hold ICICI tax saving bond-032005-TSB- TWO with details as below :

Bondholder no.[protected],
Certificate no. 50782.
No of bonds- TWO
Distinctive Nos[protected]
Name of Bond holder : Mahesh Kumar

I have not received my redemption amount.

Please advise procedure for redemption, at my email id :

[protected]@gmail.com and at my address :
Mahesh...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Dear Sir,
Greetings to you.
My name is Dipak Chatterjee
Below are my investment details in ICICI TAX SAVINGS SECURED BONDS:

1)TAX SAVING BOND-022001-TSB-ONE
Bond amount: 5000
Deemed Data of Allotment: 22.03.2001
Redemption Data: 22.03.2004
Bondholder No: 0008-061
Name of Bondholders: DIPAK CHATTERJEE, RUPA CHATTERJEE
Certificate No: 5223
No. of Bonds: 1br...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Dear Sir,

I trust this email finds you well. I am writing to bring to your attention a recent occurrence concerning late fees of Rs. 600 on my Amazon Pay ICICI card. Due date was 30th September 2025 and I paid on 4th October 2025 due to my health issue.

I understand the importance of timely payments and take full responsibility for the delay in this particular instance. However, I would like to highlight that...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Mumbai

Hi,

I have opened demat account on ICICI where they said its free of cost life time and deducted 500+ amount as renewal charges...

+1 photos

Helpful

Found this helpful?

Write a comment

I am writing to bring to your attention an issue regarding ICICI Bank’s procedure for activating a dormant account that is causing considerable inconvenience and hardship.

The account in question is held jointly, with a senior citizen as the primary account holder. I am the secondary account holder, and my NRI status has been updated over the years. Despite multiple requests and branch visits by the primary holder; including...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I am holding ICICI card and I missed my due for Sep 2025. Crossed 5 days from due date. I Informed Bank that I will pay soon. But inspite of my assurance, I got calls by asking me to pay immediately and everytime in a polite manner I replied I will pay before due date.

Even I am a working person and the calls kept on disturbing me every minute. I got 43 calls in one hour. ICICI officials giving mental torture as they threatening...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: 224,225, UGF, Sanjar Gold, ICICI Bank Ltd., Shop No 215, 216, Sector 2D, Vrindavan Colony, Lucknow, Uttar Pradesh 226029

I withdrew cash from the ATM at the Vrindavan Yojna branch in Lucknow. Among the notes, one ₹500 note was torn. I submitted an application for its exchange, but it has been over a week and I have not received any response....

+2 photos

Helpful

Found this helpful?

Write a comment

Dear Sir,
Greetings !
I am Bhavesh Parikh from Ahmedabad.
I received a mail from ICICI in March 2002 that my TSB1 certificate is dispatched by post. But I did not remember receiving it or later on redeemed it on maturity. The bond details are as below.
Bond scheme - TSB1
Number of Bonds 4
Bond holder No. - 2179243
Name - Bhavesh Navinchandra Parikh

Kindly let me know the status...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: Hyderabad

I am unable to redeem this bond....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Basmath hingoli Maharashtra

Website: Deducted my money

I am deepak i m. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till july-2025) on 27-aug-2025. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

I need justice and...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Hi
I am Shakeel Ahmad account holder of ICICI bank, Amount of Rs.826 was debited by ICICI bank on 28/08/2025 without sms alert or email alert. The transaction mark was DMC/IN[protected] DP CHGS TILL JUL-25. The demat account mentioned in the transaction mark belongs to my ICICI direct account.
I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Dombivli

My concern regarding the recurring deductions from my ICICI Bank account, which I have noticed over the past few months. Unfortunately, I have not received any notifications or explanations regarding these charges. As a result, I have been forced to maintain only a minimal balance in my account, and I often find my balance reduced to zero.

Here are some recent deductions I have observed:

₹462 on August 13thbr...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

In the process of purchasing a resale flat, I have already made a payment of 14L and 19L to joint sellers using net banking. Then after few days, I tried to make a payment of INR 2L to society account, my transaction was declined citing security reasons.
I connected with customer care - First time, I got a response from IVR that there is NO LEIN on my account. Second time, I luckily got to talk to customer care executive (lucky because...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment