ICICI Bank
ICICI Bank Limited
Customer satisfaction rating: 57%
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19534
COMPLAINTS
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ICICI Bank Customer Care

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1819
down
731
up
715
down
412

Phone:
Phone:
up
826
down
436

Additional info

ICICI Phone Banking Center

ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032



Registered Office

ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007


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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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57%
Complaints
19534
Pending
3295
Resolved
9758
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

ICICI Bank Complaints & Reviews

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Hi,

This is with regards to the issue been faced from the Icici bank success manager : Mohammed saif. This...
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My money from savings account is deductedevery month without any reason and prior information to me. The reference number is
NACH_AD_RTN_CHRG~Of Bnk BFLf~05JUL2
1~5fd5386~[protected] Rs on 31/07/2021
NACH_AD_RTN_CHRG~Of Bnk BFLf~05MAY2
1~d7f1935~[protected]Rs on 05/07/2021.

Please refund my money at the earliest.
Aug 03, 2021

Complaint Status

ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (393922) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
1 Comment
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    Placed an order on swiggy by online paying through my ICICI debit card, but order got cancelled for some reason, Order no...
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    I have an ICICI Bank Coral MasterCard XXXX XXXX XXXX 1003 for several years. The card is in good standing as I generally pay in full every month. But recently I cannot use it for any online transactions esp. at night. No OTP is sent to my properly registered mobile no 87xxx 1xxx1. I am tried on complaining over phone. Please rectify your mistakes so that I can use the credit card for online transactions. Do it quickly.
    Aug 02, 2021

    Complaint Status

    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (393919) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    1 Comment
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      I have been charged
      DMC DP CHGS TILL MAY-21 icici charges 826Rs.I do not own any demat accoutn with icici bank.
      kindly refund the amount
      Aug 02, 2021

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      ICICI Bank customer support has been notified about the posted complaint.
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        Hi,

        I recieved a notification today that Rs. 999 got debited from my account. The description is showing as VSI*MULTI SCREEN, which i am not aware of. Kindly look into this urgently
        Aug 02, 2021

        Complaint Status

        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (391714) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        1 Comment
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          Call me support @@////@@@
          Aug 02, 2021

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            ICICI Bank — nach_ad_rtn_chrg~bajajfin, its deducting from my account
            NACH_AD_RTN_CHRG~Of Bnk BFLf~02JUL2
            1~d214c04~404CD 452.14
            Aug 02, 2021

            Complaint Status

            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390940) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            1 Comment
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              Call ME support
              Aug 02, 2021

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              ICICI Bank customer support has been notified about the posted complaint.
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                On 20/7/2021. I purchased medicine in Med Plus Medical shop. during purchase two times Rs.1, 509/- debited from my account. I purchased medicine only for Rs.1, 509/=. Why the amount debited two times. Please resolve this issue and credit Rs.1, 509/= to my account as early as possible. I already gave the complaint. Not yet solved.
                Aug 02, 2021

                Complaint Status

                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390964) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                1 Comment
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                  My credit card is delivered at wrong address please help me in that .

                  Regards
                  Ambush Kumar Singh
                  Aug 02, 2021

                  Complaint Status

                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390950) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  1 Comment
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                    An amount deducted from my bank account named
                    NACH_AD_RTN_CHRG~Of Bnk BFLf~23JUL21~0ee

                    Rs 590 has been...
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                    Respected,
                    i am having 16 years old account in icici bank and suddenly they had closed my account without prior intimation,
                    this is really dissapointment and couldnt believe my self,
                    please reactivate my account this will lead to very bad impression of your bank as atleast if anything wrong i am doing you can warn me or freeze my account thats a descent way but closing the account where i am having trust for 16 years is really bad un forgettable.
                    my account number[protected]
                    name - si jamal mohamed
                    Aug 02, 2021

                    Complaint Status

                    ICICI Bank customer support has been notified about the posted complaint.
                    i had already wrote to nodal officer,
                    regional head,
                    and branch head,
                    nobody has responded till now,
                    dont know wether you will be responding or consider atleast a customer respect
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390915) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    2 Comments
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                      Im not sure why ecsc charges are bedited from my account yesterday an amount if 590rs 2 times a total of 1180 rs has been cut with out any information or call or sms with out my knowledge.i want them back to my account.if se have done something you should first let us know the scenario and caution us but u PPL r taking away money.
                      Aug 02, 2021

                      Complaint Status

                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390909) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      1 Comment
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                        I have a salary account with icici and never applied for demat account but still Rs 826 has been deducted from my account as "DMC/DP CHGS and also I haven't received any deduction msg on phone and no intimation from icici.This happened twice 28 jul 2020, 27 jul 2021.
                        This is completely unacceptable and please refund my amount. I can't trust Icici anymore. Kindly take serious action on this complaint and resolve this issue and refund my amount. If this repeats again then it won't be
                        tolerated anymore.
                        Aug 01, 2021

                        Complaint Status

                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390901) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Rachita510's [Complaint's author] reply, 1 hours 37 minutes ago
                        Can you share the email id, as it is showing [email protected]
                        1 Comment
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                          At first place NP complaint. Just want to status of Tax Savings Bond-2nos purchased @6.75% - Bond Holder No.04939 certificate no.84909-2 No's. Paid 10000/- redemption date was 30.04.2006,
                          Pl let me know the status
                          Aug 01, 2021

                          Complaint Status

                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390896) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          1 Comment
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                            I have a salary account with icici and never applied for demat account.
                            however inr 826 has been deducted from my account as "DMC/[protected] DP CHGS TILL JUNE 2021"
                            no deduction msg on phone and no intimation from icici
                            i want my refund
                            Aug 01, 2021

                            Complaint Status

                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390990) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            1 Comment
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                              I checked my passbook statement today in my Imobile app. there is an amount of Rs. 782.60 Dr from account wit remark DP CHGS TILL JUN-21.
                              I need my money back. Kindly assist me.
                              Aug 01, 2021

                              Complaint Status

                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390985) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              1 Comment
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                                Hello,

                                ICICI Bank has automatically converted one of my purchases using credit card to EMI. When contacted...
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                                I am Lala Ram, working for rajasthan government PSU, was recently issued a "MakeMyTrip" credit card by the icici bank and...
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