ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 25%
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ICICI Bank Customer Care

ICICI Bank Limited

ICICI Bank Towers, Bandra-Kurla Complex
Mumbai City District
India - 400051

Customer Care Phone Numbers and Contacts



Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Bank related photos (1126)

ICICI Bank Complaints & Reviews

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ICICI Bank — posdec chg by icici bank

 Rahulcb06 on Jan 22, 2018
In Dec 2017 ICICI bank deducted Rs. 28.50 from my account as POSDEC charges that is point of sale decline charges. When reported to ICICI local branch in Mulund, Mumbai they were reluctant to help. On further pressing to explain the charges I was told that the charges are due to dedit card decline in August 2017. How the hell should I remember what happened 5 months back. Also going through the statement I pointed to the manager that the debit card was not used in that period at all. These is cheating. ICICI please find some other valid means to raise your profit not like this. It is a SCAM.
Complaint comments  Read comments Complaint category Banks

Indiaideas@icici — money deducted from account but merchant hasn't received it

 Shetty Arjun on Jan 22, 2018
Recharged my jio number on 18th of january 2018. Although the amount of rs 448 was deducted from ny account while using UPI, but the recharge has not been done yet now and the amount which was deducted is not refunded.Then I recharge the number with my debit card . and later found that i didnt get my recharge and nor the refund please help me in this process...
Complaint comments  Read comments Complaint category Mobile Service Providers

ICICI Bank — online recharge failure

 Bhanu Pratap Singh Bandral on Jan 22, 2018

I was doing recharge through upi on my jio mobile number.I approved the requested money by indiaideas@icici of rs 398 at 10:50 AM .Transaction was completed to indiaideas@upi from my sbi acvount .After that the trasaction from indiaideas@icici to mobile company jio could not be completed due to internet problem.The recharge could not happen as a result.I request you to take the matter and refund my amount of Rs 398...
Complaint comments  Read comments Complaint category Online Shopping

ICICI Bank — recharge not successful but amount deducted [Resolved]

 venkatesh Royal on Jan 21, 2018
I was recharged my jio mobile number in jio app with upi method as498/-(448/-is amount paid 50/-coupon) from my account 448/- deducted to indiaideas@icic, but my jio recharge is not successful, jio was saying there is no request from indiaideas@icic, but my amount is deducted, recharge is not successful, plz refund my amount to my wallet, plz give response...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — jio recharge - indiaideas@icici

 anurag beri on Jan 21, 2018

I had recharged my jio no. At 9:49 pm on 17/01/2018 with inr 349, sent via upi to
Indiaideas@icici using phonepe app.
Transaction id : icic3ccaacaa4694247a5090befae97e548

The recharge, though, was not done but the amount was debited from my account.

Jio says that the payment process was initiated but the payment was not made, while phonepe says that the transaction was successful for which i have already given the id no. Above.

Kindly initiate the process of refund of the same.

Thank you...
Complaint comments  Read comments [1]Complaint category Telecommunications

ICICI Bank — credit card charges - jan 2018

 preetpal on Jan 21, 2018
My name is preetpal singh gill. I have a credit card with icici. The payment due date was 2nd jan. Being year end i was out of station and made my payment upon return on 6th jan. They have added 500 late fee + interest + gst. When requested for a waiver they refused to do so. I have accounts with axis, kotak and citi and all had due date on 2nd jan. Being out of town, i was late on all and requested them to waive them these charges one time since i am a regular payer. Even with icici, i have made all my past payments within the due date. All other banks have acknowledged the reversal of these charges...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Bank — unfair trade practice

 NNNMohammed on Jan 21, 2018
On 4 jan 2018 i was informed by the icici credit card department that i have a loan offer on my credit card bearing 4375*0007.
On 6 jan 2018 i placed a request to process my loan for rs. 33000/- and for that i gave them my icici account no. 0060*9806 on being asked to provide. They gave assurance that the process will take 2-3 working days.
On 8 jan 2018 i received a call from icici lombard that as i have applied for a loan it would be better for me to take a loan protection policy which will insure the loan repayment and will also help process the loan in quick time. I gave them my...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — money issue

 gurkirat deogun on Jan 21, 2018
I am gurkirat singh deogun. Actually sir, my father was having a saving account (No.[protected] sir my father late sh nirmal singh was died in 2013 and he has a saving account in your bank after my fathers death i have gone to the bank for atleast 3 years for giving my fathers money which he saved in his saving account but the bank employess are not giving me any solution. I have showed them every docouments for my father like :- death certificate, nominy papers but after that also they are not giving us our money or a solution.
So i request u please see on this and give...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — updation of international mobile number for otp

 Syam Santhosh on Jan 20, 2018

As i requested to generate password the otp was sent to my old indian mobile number which i barred long back 2014.

Right now i am living in abu dhabi, united arab emirates and my mobile number is required to be updated inorder not to affect my transactions which i need to do asap.

Your support is highly appreciable.

Complaint comments  Read comments Complaint category Banks

ICICI Bank — home loan foreclosure

 Adullu on Jan 20, 2018
I asked for a foreclosure letter and confirmation letter for list of documents as i want to shift my home loan to another bank. The service request was given personally at the op road branch vadodara on 4/1. I was told within 5 working days it would come to my communication address. After 15 days customer care says we don’t post it collect it from branch. My old father goes to branch and they say we have not even processed the sr.

I was told by the bank i am transferring my loan to that icici will harass us before giving the necessary documents.

What recourse do...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — imps timed out at beneficiary bank

 durgak31 on Jan 20, 2018
I made a transaction yesterday at 01:32 pm of amount 600.
Amount is debited from my account but not credited to beneficiary account of indian bank.
And i received a message - time out at beneficiary bank amount received to u +2 working days. What is the problem involved in this transaction? Why it is failed?
Amount is emergency for me please resolve it immediately
Trans id:[protected]...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — ecsrtnchg - 900 rs withdrawn from my account

 Ranjithkumarbangalore on Jan 20, 2018
There was an amount deduction in my icici bank account - when called the phone banking support team they said the amount was deducted for ecs - for my loan.

I have closed my hdfc personal loan - in the month of september but they deducted money in the month of november - 107 rs, deducted rs.800+ amount in january.

No proper answer is provided by icici phone banking support desk.

Can anyone provide why its happening?...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — fraud transportation by customer care people

 yaseeen on Jan 19, 2018
My name was priya the worst costumer care people they are only fraude people plz don't share any details with them .they are only cheaters .I want to pay my credit card payment through debit card. so I call costumer and told . So they told me to enter card number as pin I was put but after 3day s they debeted about through paytm and once again I call so he was taken complaint the fradue transtaion . And told refund amount but no refund and ATM card was block . Once and I call to costumer they are telling no complaints was registered and and that costumer ladies she was manager of fraudulent department...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — cash deposit issue

 8108768055 on Jan 19, 2018
I vishal lakhwani would like to discuss about icici bank of kurla west branch my problem is whenever i try to desposit cash in kurla branch of icici bank manager over there always states a statement that out server is not working even the cash deposit machine never works over there we would like to inform you as our account is maintained at icici bank because it's a well known bank to keep customers happy we would request you to please take a action against icici bank kurla branch or you will start loosing customer awaiting your response...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — pf to be with drawn - d ramesh emp no 192855

 rameshdhanabalan12 on Jan 19, 2018
Dear sir,

With regards to captioned subject i d ramesh worked as branch sales manager (Grade amii) –icici bank ltd from 12th may 2010 to 11th june 2011. Still my pf as been unclaimed and couldn't know whom to be contacted for my pf to be withdrawn. My emp no is 192855.

Tried sending mails to icici bank for my pf related details but no response at all.

D ramesh
Complaint comments  Read comments Complaint category Banks

ICICI Bank — deducted rupees 1899 from my account on 6/01/2018

 archijamwal on Jan 19, 2018
Hi, i have a salary account in icici bank. They deducted rs.1899 from my account without my knowledge. They deducted it for a policy called as "one assist". But they never informed me or asked me regarding this. They just called me and said that they just need to map my details with them. The person who called me never told or asked me that he is asking all the details for any kind of policy. I need my money back....
Complaint comments  Read comments Complaint category Banks

ICICI Bank — deductions without ecs mandate number

 VijayChauhan144 on Jan 19, 2018
I have visited the branch where they decline the existence of any ecs/standing instruction in my account.

Visited branch:
Icici bank ltd. - noida - sector 61 branch, supertech shopprix, sector 61, noida, uttar pradesh, 201307
Ifsc code: icic0000253

Deductions are made every month for last 2 years, without a mandate number.
My account number:[protected]

Kindly refund the amount: 750*24...
Complaint comments  Read comments Complaint category Banks

ICICI Bank — icici only vimal vaatsalya bonds - money multiplier bond

 Pratik1793 on Jan 19, 2018
15 no. Of bonds of fv 1000/- each but no one able to inform how to redeem the same.
I am continuously in touch with the icici bank staff but they are clueless how to redeem the same. Please help me immediately.
It is really disappointing to be in such a position that they are not aware of their own products.
Redemption date: 01.01.2018
Email: pratik. Poddar14@gmail.com
Mobile: [protected]...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Bank — icici bank charges unfair late payment fees

 SatyendraSays on Jan 19, 2018
I am a icici credit card holder. I am using it for almost 1 year and happy with its services. But last month i was shocked to see the late payment fee of 500 rs on my credit card bill instead of on time payment.

It might be due to late system update as i got many calls for payment even after the payment was done. So i request the bank to please roll back the late payment fees. My details are given below

Name: satyendra pratap singh
> account no / application no:[protected]
> product/service: credit card
> credit card number - [protected]
Complaint comments  Read comments Complaint category Banks

ICICI Bank — imobile asking to create a savings account though I have one..

 Shriyans Varma on Jan 19, 2018
I am having a problem with imobile android app, i created the 4pin to log into and use the app, the when i try to login to use the service it's showing a "you need to have a savings account to use imobile"... The thing is i have a savings account already registered to my mobile number... Even confirmed it with the bank
... As soon as i press the ok button on the message the screen logsout to the previous 4pin screen... Thus i am unable to use the app, and solution?...
Complaint comments  Read comments Complaint category Banks

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