Arvind Lifestyle Brands Limited — I'm complaining about unprofessional service and behavior.

Address: Arvind Lifestyle Brands Limited 10th Floor, DU PARC TRINITY No. 17, MG Road Area Bengaluru, Bengaluru Urban Karnataka

Website: USPA [U.S. Polo Assn]

I placed an order (Order ID: USPA958217) on 21st October 2026 for an amount of ₹3, 301.40. Despite the standard dispatch timeline of 1–2 days, there has been zero progress or delivery update on my order for over a week.
I have repeatedly reached out to customer support via WhatsApp and Email, but the response has been extremely poor and unhelpful. The AI support chatbot on WhatsApp continuously generates repetitive automated responses claiming my issue is marked as "priority, " yet no human agent actually responds or takes action. Furthermore, when I emailed customer support, I received generic boilerplate emails stating the issue was escalated, after which the ticket was marked as resolved/closed without providing any actual update or dispatch tracking details.
This continuous lack of communication, false assurances of priority handling, and closing support tickets without resolving the customer's problem constitute deficiency in service and unfair trade practices. I request the authority to direct the brand to either immediately dispatch and deliver my order with valid tracking details or issue a full cancellation and resolution for this matter.