[Resolved]  Ask Me Bazaar.com — Refund not received against a cancelled order

Address:

Kolkata, West Bengal

On 12th August 2015, I purchased a mobile phone for Rs.630/- from the website askmebazaar.com (Order number - AB2952992). When after 10 days I didn't receive the product I called their customer support and lodged a complaint (number – QRC[protected]. During the time I called them several times to know the status and ultimately asked them for cancellation (over phone to customer support). On 26th June 2015, I mailed them to know the status of refund and again requested for cancellation. After my next call to them I came to know that it is only on 26th June you have changed the order status to cancel after receiving my mail. Anyway, on 14th July I received an SMS (can show when required) from them that the order is now cancelled and I will receive the refund in 3-5 working days. When I received no refund after several days I again mailed them on 7th August 2015 (documents attached) that please refund my money. On 13th or 14th August I received a call from their customer support that I will be receiving refund within next 5-7 working days, but that never happened. On 7th August I have again send them a reminder mail. On 26th August I again sent them a mail that this will be my last mail and please refund my money. It is more than 3 months that I have purchased this product and didn't receive the refund. With their type of attitude now I believe they are not willing to refund me at all. I never expected this type of behaviour from them. Now I need your help to lodge a complain against them and to get back my refund money. Also I want to charge them for the harassment I had to face for last near about 4 months.