[Resolved]  Ask Me Bazaar — No reverse pickup and refund

I recieved a wrong product 2 weeks ago, i raise a complaint for return the the product and to get my refund back ticket id QRC8403744 but there is no reverse pickup up to date. I called their customer care for several time they promised me that for the reverse pickup it will take maximum 6 working days and the refund 13 working days but there no pickup! this is embrassing me. So, what am I going to do in order to get my money back please help me ask me bazaar customer care ????