Ask Me Grocery — Inadequate services

Address:	110052
Website:	www.askmegrocery.com

Hi Team,

I ordered some grocery on 28th February from askmegrocery.com (order no AMBAL[protected]. I would told that Monday is a holiday and we will deliver the products on Tuesday in 4-6 hours starting from 9am. So ideally my product should have been delivered by 3pm however they were delivered at 5.30pm.

Secondly, I ordered a Nescafe coffee jar of 100 gms (which has a scheme of a coffee mug free), however, I was provided 2 coffee packets of 50gms each without the scheme and also they were 6 months old stock. When I asked the delivery boy to either replace this product with the 100gms jar or refund my money for this product, he denied both the options. He told me to call the customer care and check with them. When I called, the executive told me to keep the product with myself and he would arrange a call from askmegrocery in 24 hours to solve my problem.

Next day I got the call from the executive and he told me he cannot do anything with it as I did not return the product at that time only. I told him about the entire thing that the delivery boy was not accepting anything and how the customer executive person told me to keep the product. He replied that the customer executive does not know anything and he cannot do anything now. Then he transferred my call to Floor Supervisor, Mr Inderjeet Singh and he also told the same thing that the customer executive is providing false information to customers. (I have the voice recording of this entire call). However, he told me that he would look into the matter and would provide the solution in the next 3 days.

However it’s almost a week now and I haven’t received any call. This shows the how askmegrocery is cheating the customer by providing old products to them and the customer care department is misguiding the customers.

Niket Mittal