Ask Me Grocery — Order cancelled but money not refunded

Address:	Bangalore, Karnataka, 560078
Website:	askmegrocery.com

I had ordered on 20th of FEB for an amount of 2468.(Order no AMBAL[protected] Money deducted for my MOBIKWIK account with order/transaction id# AMBBAL310662L_P_95515. Next day I was informed that due to insufficient stock order cannot be fulfilled. And the money shall be refunded in 7-10 working days. First seven days money did not come. I raised ticket no 2803 with them. Within one day the ticket was closed saying, in due course you will receive your money without even giving me a choice if I am satisfied with the solution. Today is 3rd of March and I have still not received the refund.Their call center as well as online reply team has just one thing to say, (Please wait for 2-4 working days). Both the teams just keep asking more time or tell that the refund has been initiated already. Although no credit appears in Mobikwik account. The biggest surprise is after they say that they have initaited the transfer they then ask me the sourse from which I have paid. If they do not know that how can they be sure about the refund? Kindly look into this as its been quite some time and well over their promised date of refund.