Comments
I placed 2 orders and below are the order numbers
AMBAL[protected]
AMBAL[protected]
I received my salary on 1st and placed my grocery order and made my payment close to Rs. 10000. Order was confirmed.
After 6 hours, to my surprise, order was cancelled without any reason or information. Now, when I asked for refund, I'm being told that it will take 7 to 10 working days. I have no money to order the grocery from elsewhere. I'm not comfortable to borrow money from anyone. There is baby food ordered too. I am totally disappointed and have no idea how to manage my groceries until I get the refund.
When I called the customer care to complain about this, they completely denied to give me any resolution and neither did they provide any reference number for the complaint that I raised. I kept on pleading that I have no money to order the grocery for the month but the customer care representative was very insensitive and did not care about my problem.
AMBAL[protected]
AMBAL[protected]
I received my salary on 1st and placed my grocery order and made my payment close to Rs. 10000. Order was confirmed.
After 6 hours, to my surprise, order was cancelled without any reason or information. Now, when I asked for refund, I'm being told that it will take 7 to 10 working days. I have no money to order the grocery from elsewhere. I'm not comfortable to borrow money from anyone. There is baby food ordered too. I am totally disappointed and have no idea how to manage my groceries until I get the refund.
When I called the customer care to complain about this, they completely denied to give me any resolution and neither did they provide any reference number for the complaint that I raised. I kept on pleading that I have no money to order the grocery for the month but the customer care representative was very insensitive and did not care about my problem.
Hi Syedasif,
We apologise for the delay in response. As per our team, the full refund against order ID AMBAL[protected] of 5494.10/- was made on 02/05/2016 with Refund ID [protected] and the full refund against order ID AMBAL[protected] of 4814.18/- was made on 2/06/2016 with REFUND ID [protected]. We hope that satisfies your concern. Should you have any further questions, please feel free to write back to us at support.askemegrocery.com and our team will promptly respond to your request.
We apologise for the delay in response. As per our team, the full refund against order ID AMBAL[protected] of 5494.10/- was made on 02/05/2016 with Refund ID [protected] and the full refund against order ID AMBAL[protected] of 4814.18/- was made on 2/06/2016 with REFUND ID [protected]. We hope that satisfies your concern. Should you have any further questions, please feel free to write back to us at support.askemegrocery.com and our team will promptly respond to your request.
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AMBAL[protected]
AMBAL[protected]
Worst thing is that order contains baby food too. I'm not comfortable borrowing money from anyone else. This is ridiculous. I'm planning to go to consumer court to get the reimbursement for the harassment