Askmebazaar — Bad service and Refund

I had purchased a Mi brand 10400 mAh powerbank and was surprised to find that the same was a Duplicate. I had received the product on and about 03.04.2015 and raised/ filed a complaint with your customercare on and about 05.04.2015 and i was given complaint No. QRC 172849. Despicte filing a compliant i did not receive any calls from ur end and also no one came to pick up the product. After many calls your person came and picked up the product, on and about 10.04.15. Bu it is sad to say that i have still not got my REFUND. And for the same i have tried to call and contact you'll several times and at last yesterday i was given another complaimnt no QRC 379293. Need to know when i will get my refund. And if not let me knw so that i can approach the necessary forum for the same. I will wait till another 7 days and file a compliant with the consumer forum.