[Resolved]  Askmebazaar — Consumer Dissatisfaction aginst order AB1123045

Address:

New Delhi, Delhi

Dear Sir, I ordered Samsung 9000mAh Power Bank against order Number AB1123045 on 12th Feb 2015.I received the product on 22nd Feb 2015 but it is not working properly i raised a complaint on 24th Feb 2015 for the same against C.No. QRC134859, QRC175515.Your executive assure me that i received a call from your cornered department with a week but i not received any call from your hand.hand. Again I call on 8th Mar 2015 for the same & again i get a assurance from your executive that i get the resolution within 42 hours.But still i not received any call from your concerned department. After that i again call your customer care on 11th Mar 2015 Mr Ankur pick the call & drop it in between the conversation, again i call on the number your executive named Akash pick the call he listen my problem but he cant satisfied with there comments & i request Mr akash that i want to talk with your seniors.One of your senior named Ridhi Walia talk me & after this long process pick up is arranged for the refund of my product & they assured me that i got my refund i got a call from your concerned department on 13th Mar they want my bank details i mail them my bank details on the same day from same id from which i righting this mail.But the problem is still not resolvd. On 19/3/15 i again call on your coustomer care Mr Wakar talk to me & said that there is not Bank details are mentioned against this complaint number i.e.QRC134859, QRC175515 I aginst provide the bank details over the phone to Mr Wakar for the same & he assure me that my refund will be credited in my account soon. Again today on 24/3/15 i call on your customer care Miss Priyanka pick the call i again ask the status of my refund then she said ther is no bank details updated so please provide me bank details again.I request your executive that i want to talk to your seniors but she is not ready to connect my call with seniors again& again i req your executive to connect with your seniors after that she put my call on 15 min hold & after that she inform me that your senior is not available on the floor & drop my call with resolving my problem. Sir, May i know what is the problem for the same, why you play with customers emotions.Is this is your customer service that customer is again & again get disappointment from your side & your executives give wrong commitment to the customers An early action is highly appreciated form your side. With Regards Nitin Sharma [protected]