[Resolved]  Askmebazaar — Order# AB1899453 Refund Pending

Address:

Gurgaon, Haryana

This is regarding Order# AB 1899453. The order was placed on 03/30/2015. I got a SMS from your side on 04/08/2015 mentioning that the Order# AB1899453 was cancelled. I then called your helpline and spoke to a lady who placed a fresh order for me : VI2017061. Then on 04/09/2015 – the order# AB1899453 was delivered to me. On opening the package, I found something broken in the charger. I also tried charging and use the Powerbank, however this did not work at all. I called your helpline on 04/10/2015 to complain for both the faulty items and asked for a refund. I was given the complaint # QRC302967. They also took all the bank details and promised a refund to my bank account within 7 days. I called again on 04/18/2015 to check on status and was told that someone would call me within 24hours to confirm the bank details. When I did not get any call from your end, I called again on 04/20/2015 and was told that someone had closed the earlier complaint on 04/19/2015. I was then given a fresh complaint# QRC364919 and told that someone would call me within 24-48 hours. I received a call 04/21/2015 to let me know that the refund was “in process” and I should get the money in another 7-10working days. I then received yet another call to let me know that since your records showed this order# AB1899453 as cancelled, you needed a copy of the invoice to be able to process the refund. I have submitted a copy of the invoice by email on 04/21/2015 and am now awating a callback and my refund.