Askmebazar.com — Defective product

Name- shibnath ghosh ph no-[protected] [protected]@gmail.com shopping site-askmebazar.com order no-AB4209754 product- combo mp3 player & m.s dhoni signed school bag price- 379.00 - payment mode- COD complain- dear sir, maine 31 july is product recive kiya tha. but product defective nikla. maine compani kia no-[protected] is numbar ph kiya . complain no QRC38430951. lekin bola tha 2-3 working days me product pick up ho jaye ga or 7-12 working days mei paisa refund ho jayega. 1st august se 15 august tak maine 20 se 25 bar ph kiye roj bolte hai 24 ghante ke andar apka kam ho jaye ga... lekin aj tak koyi call msg askmebazar.com se nahi aya.. sir plz help me... askmebazar se eisa bahot productc ata hai mere frnds ka sath vi aysa hua... sir please help us. thank you..