Below are the current contact details found on official company pages for ASUS India customer support, escalation, and office communication.
Contact overview
Customer support
Which contact option should you use?
- Hardware Breakdowns & Repairs: Initiate requests through the online RMA portal or coordinate an onsite engineer visit via the consumer helpline.
- E-Shop Orders & Refunds: Contact the support line immediately for order modifications, cancellations, or delivery updates.
- Unresolved Queries: File your public consumer concerns for collaborative tracking on ConsumerComplaints.in.
Before contacting ASUS India
- Locate and write down your product Serial Number (usually found on a sticker on the underside of your laptop, router, or box packaging).
- Keep your valid tax invoice or proof of purchase ready to verify your remaining warranty period.
- Take clear screenshots or photos of any specific hardware errors, blue screens, or software fault messages.
- For online orders, have your order reference ID and registered email address prepared.
Common reasons to contact ASUS India
- Laptop or desktop failing to power on or boot up properly
- Filing Dead-On-Arrival (DOA) replacement requests within the eligible 7-day window
- Tracking online store orders or requesting invoice copies
- Arranging onsite warranty maintenance for eligible devices
- Finding genuine spare parts and pricing estimations
- Locating local authorized service centers for walk-in repair
Business support
- Commercial & Sales Support: Enterprise clients, commercial products, and corporate sales queries can call 1800-267-8901 (Monday to Saturday, 09:00–21:00).
Registered office
- Company: ASUS India Private Limited
- Address: 402, Supreme Chambers, 17/18, Shah Industrial Estate, Veera Desai Road, Andheri (West), Mumbai, Maharashtra 400053, India.
Escalation path
- Step 1: Contact standard customer service via the toll-free number or open a ticket through the official RMA portal. Request a formal Job Sheet number or case reference ID.
- Step 2: If technicians do not provide a resolution within the promised timeline, escalate the case by providing your reference ID via the digital support systems or official corporate address.
- Step 3: If internal methods fail, post a public grievance on ConsumerComplaints.in or evaluate legal remediation through independent consumer arbitration boards.
ASUS India contact and customer care FAQ
What is the ASUS India customer care number?
The verified official ASUS consumer toll-free support number in India is 1800-209-0365.
How do I claim an onsite warranty repair with ASUS India?
You can book an onsite service technician for eligible models by calling the consumer toll-free hotline at 1800-209-0365 or by filling out your service application on the official online portal.
What details do I need before calling customer service?
Ensure you have your laptop or hardware's unique serial number, valid purchase invoice details, and descriptions of any system errors or software malfunctions ready before calling.
What is the timeline for processing a product replacement?
According to official sales terms, Deficient on Arrival (DOA) claims or damaged product replacement requests must be registered within 7 days of the invoice date.
Can I complain about ASUS India on ConsumerComplaints.in?
Yes. If you could not resolve the issue directly with ASUS India, you can submit a public complaint on ConsumerComplaints.in and describe your order, repair, warranty, or technical support problem.
Official source pages
