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Asus India Complaints & Reviews

www.asus.com/in

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Updated: Mar 28, 2025

Complaints 1259

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145

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1114

So far, so good. Asus India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Asus India will keep up the work and continue to help more customers with their concerns even better 🤝

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About wrong warranty period.

Own Manufacturing Issues

Delay in Processing DOA for Defective product and laptop replacement is getting delayed by Flipkart

Deregistration of products from one account and registration to another.

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Laptop Not repaired yet and unable to use since around 2 months

Fraud Service Centre

Asus ROG Phone 5

Defective product by asus

asuspromo.in fake offers

Customer service - DO NOT buy laptop for potential buyers

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Service Center fraud to me.

Asus 6z mobile: defective piece sold

Pathetic Services Provided, Problem not resolved even after replacing hard disk n motherboard of the Asus Laptop, Need Replacement

Asus India reviews & complaints(1259)

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Address: ASUS INDIA PRIVATE LIMITED is 402,Supreme Chambers,17/18,Shah Industrial Estate, Veera Desai Road, Andheri (West) , Mumbai, Maharashtra

Dear Asus Team,

I hope this email finds you well, because I am seething with rage after the soul-crushing, year-long nightmare you’ve subjected me to.

I am writing to demand yes, demand—immediate action over the catastrophic failure of my so-called “premium” Asus Zenbook series laptop, a purchase I now consider one of the gravest mistakes of my life. As a 4th-year B.B.A LL.B. student at the Indian Institute...

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Hello,

I recently purchased an ASUS VivoBook laptop on January 16, 2025. The laptop’s original manufacturing date is September 30, 2024, so according to the standard one-year warranty, it is expiring on September 30, 2025. However, it should technically and logically end on January 16, 2026. The responsibility o[censored]pdating and registering the product was supposed to fall on the retailer, but they were careless in handling...

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Address: gwalior

I have purchased the Asus rog 5 back in 2022 for gaming purpose . and never used a sim in it . and now after two years suddenly the wifi stopped working . phone is not damaged by me . this fault is internal . company should resolve this . service centre people saying you have to give 6000 for the repair and there is a possibility of phone dead .
please resolve this issue asap ....

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Address: rr nagar banglore reliancedigital

Website: reliance digital

I have perchased a latop in reliancedigital near my homeshop i need a softcopy of that a personal requirment they are not providing the softcopy olease resolve the problem...

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Address: India

Dear Asus Service Team,

I am requesting repair for my Asus TUF F15 Series laptop (). I am experiencing issues with the body of the laptop loosening and making a ticking sound when opening and closing the lid.

This problem appears to be caused by screws coming loose within the chassis. This is not the first time I have encountered this issue, and I am concerned about the long-term durability of the laptop & nowadays...

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Date of purchase :- 24-April-2024
product registration date :-24-April-2024
product serial number :- R7N0CV03H39227B
sir
I purchased ASUS laptop on 24-April-2024 from Asus laptop showroom and registered the product on Asus website in the same date of purchase.

the product offers 1 year warranty from the date of purchase but when i checked the warranty on online website it is showing[protected] which...

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Address: chain pur basant pur saheb ganj muz 843125

Mouse is not working...

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Address: rajkot, gujarat

I bought Vivobook S15 from MK infotech Borivali, Mumbai on 01/04/2024 I am staying at Rajkot Gujarat. I found this product faulty while doing some software update on demand while setting it up on 02.04.2024 Reported same issues to local authorized service Centre named Aashu infotech in Rajkot Gujarat On the same day they guided me to whole process and took the charge of laptop. they told me that if any hardware related issue found then i...

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Address: Faridabad (121003), Haryana

My laptop doesn't work properly, Whenever i install a new software application like vs code editor or eclipse like compilers it always shows error but work in other device very properly, i tried to fixed issues but it can't work, sometimes i get frustrated with my device, So kindly resolve this issue otherwise in future i am no longer feel comfortable to buy asus products....

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I have purchased a Asus TUF Gaming F15 2023 Model from Amazon in October 2023 and after delivery in 2 days I found one Screw got loose and came out from the laptop so as a precautionary measure, I installed the same screw back and tighten all the screws but all the screws were already tight, I don't know how it came loose but ok and now in Feb, 3 Screws got missing.

Told the whole matter to Customer Care, they said they will...

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Address: F1 INFOSOLUTIONS & SERVICES PVT LTD Shop No 168 Block No 6 Sda Commercial Complex Shimla, 171009

Dear Asus Support,

I am writing to express my dissatisfaction with the information provided on your official website regarding the location of an Asus Repair Center. Following the details on your site, I visited the specified location only to find it completely empty, situated in a forested area with no sign of any shop.

Additionally, when attempting to contact the provided phone number, the individual I spoke...

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Address: Qtr no. 23 Type 3 old GC CRPF Campus Barkas Chandrayangutta Hyderabad Telangana 500005

I have bought a Asus ROG Strix Scope NX TKL Mechanical keyboard on[protected] and after 4 months the Left Shift key stopped working. I gave it to service center i.e. TVS Electronics Ltd. in Hyderabad on[protected] and on[protected], I received a call saying that the service center that I have submitted my keyboard doesn't deal with the peripherals. It was only meant for laptops, gaming towers etc. They should have notified me sooner or on...

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Had registered a complaint with Asus on 7 October 2023 for laptop not switching on. Requested on site service for my laptop for which the a technician visited who without any diagnosis for the issue said Asus needs to be contacted and left without any solution.
Did not receive any communication from Asus for the next 10 days.
I called repeatedly to the Asus customer care for which I was always told that my issue has been escalated...

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Customer care is not providing me service i raises complaint on 30 october still no action taken to fix my laptop. I laptop is on warranty still they are not providing me service and not giving me proper answer....

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Address: Num 6, USP Nilayam, Mega City, Margondanahalli Main Road, T C Palya , Blore 36

I Have purchased ASUS VIVO BOOK PRO 15 on 10th Sep 2023. it was a gift to my son who has started his UG course this year. The laptop crashed multiple times when power is switched on. I have escalated the same to service centre and they mentioned "Mother Board Has to be replaced". when w have not used the laptop, then why do laptop needs to be repaired instead ASUS should REPLACE the faulty LAPTOP. Customer care has been closing my tickets...

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Bought Zephyrus G14 & added ROG Gladius lll mouse from asusrpomo website but received ROG Strix Impact mouse instead.
Raised concern on 6th Sept. & was informed that they didn't have the correct item in stock so they sent another mouse.
I confirmed that i don't need the alternate mouse as it of lesser value that what i ordered.
Asuspromo support confirmed on the same day 6th Sept. that reverse pickup will be arranged...

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Address: SPK Services (Autherised Asus service center), Vijayawada, Andhra Pradesh, 520010

Hi, I submitted my ASUS Laptop model Vivobook 15 X510UF (S.No N7NRCX09398330D) at an autherised Asus service center (SPK Services) in Vijayawada, Andhra Pradesh, 520010 for repair.
They mentioned that battery must be replaced with new one as the existing battery is draining fastly. We agreed to that and asked them to replace the battery. We paid the complete cost of the new battery and also the service charge. Now just after one day...

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I have submitted my Asus ROG Phone 3 on 9th of August on authorised service centre Bhopal, But they did not provide me original Asus jobsheet they said Your product is out of warranty, So this jobsheet you will receive, I asked them to give the RMA number but they did not provide About this I told everything to Asus by calling on 10th of August, And they did not help my phone has been disassmbled assembled for the 7th time by the service...

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We purchased a new Laptop Model name- ASUS VIVOBOOK PRO-15 ( S. No. N9N0CX01Y43836D) on 31st March, 23 through Flipcart ( Invoice No. FAEUP J[protected])

After just 4 month use, it stopped working on 17th Aug, 23 and complaint was raised next day ( Ser No. A[protected]-0003). There were no response from company till 24th Aug??

When called on 24th, got message from Customer care that, it may take again 20-30 days...

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I have purchased the laptop tuf dash f15 on 25/07/2023.
In my asus app warranty end date is showing as 14/06/2023.
Why it is showing like this? in invoicement it was told wareanty for one year.
Laptop sr no.-n4nrcx06f18116g
model no- fx517zc-hn083ws(fx517zc)...

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