Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
730
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
70
down
55

Phone:
Phone:
up
89
down
49

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
730
Pending
0
Resolved
11
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (159)

Asus India Complaints & Reviews

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Asus India — asus service scam

 tskavinesh on Apr 19, 2018
I have been using an Asus Laptop for the Past 2 years. The Model is ASUS R510JX. Currently the laptop is in out of warranty. For the Past one week, i have the power on problem. The laptop is not switching on for some reasons. I check it internally, everything was good. But i think the Pin that mounts the cable from the Power button board to the motherboard was little bit loose and has some problem. So took the unit to nearby offical Asus Service Center (V-Connect in Salem-TN, India). The told me that they have to change the entire motherboard for the laptop and it will cost me Rs. 59, 900/-. I have...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — mobile zenfone laser 3 dead, within 3 months service centre also not giving proper response

 rani09 on Apr 9, 2018
Hi,
This is to please suggest me how can my problem be resolved. I purchased a zenfone 3 laser from flipkart on 20th of december’ 17; within the first 2 months time only,
• the charger stopped working,
• in another 15 days one plug of the earphone,
• and finally in another 10 days the handset itself. 
I already found some lags in the beginning and requested 4 replacement, but was not attended by properly by the flipkart. I found that the handset delivered was the very old model, manufactured in 2016. Also, i never go for chinese products, asus being...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — no refund for a faulty laptop bought a day back

 rakesh_rrsingh on Mar 30, 2018
I had bought a laptop from asus exclusive store and next day it gave me frequent wifi disconnection. Made a complaint and a replacement was allowed. This time i opted for even a more costlier product. This gave me same problem as was in earlier laptop. So i made a complaint and been following up on it for last 5 days and there is no concrete response coming my way.
They want to repair but why would i take something which is repaired for 60000/-. I could have bought a refurbished at half the price. I have paid this high to get a new product and a working product without any defect. Twice the...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Asus India — asus mobile service

 Nrk Prasad Konduri on Mar 29, 2018
I purchased asus zenfone max mobile one year back. Recently it started to develop some software problem and not booting. But it is charging normally. I took it to asus service center at vijayawada and they took it inside and said it is not charging. However i asked them to diagnose the problem and call back me with an estimation. They told me that some pcb connected with charging and mouth piece is defecting and will cost rs. 1250 to replace and software will be updated within the same cost. Now they say motherboard is damaged. I have 4 asus mobile phones at my home and purchased them with great...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — mobile phone battery

 rajkumar bhingardive on Mar 23, 2018
Resp. Sir,
I have purchare asus zenphone 5 mobile. Now after three years i have to replace mobile battery. So i went to asus service center in ahmednagar. They told that battery prise is rs.600 + 500 sevice charges. I was shocked that for only changing battery they take sevice charges of rs.500. So i called costomer care officer for conforming the charges. They told the charges was correct. They told we have company policy.
So this is totaly wrong to take so much sevice charges....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — giving refurbished part in replacement of faulty graphics card

 sandippatel1991 on Mar 13, 2018
Hello sir,

I had purchased asus graphics card - asus strix rog 1070 o8g and its under warranty period. It's been only one month old and never worked after i bought it. Same has been confirmed by their service center, regenersis andheri.
So they are now giving me refurbished piece (Instead of new graphics card in replacement). I am not willing to accept refurbished part as it is nothing but repaired part of someone else, as confirmed by their toll-free number itself.

Raised complaint to their head office and service center but not getting any response. Service...
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — company must stop manufacturing mobile phones

 vipin pawar on Mar 12, 2018
As i mentioned in subject line that company must stop manufacturing mobile phones.
I purchased asus zenfone in 2014 and within one and half year it started giving program.
Few of my friends are also asus mobile phone users and each and everyone facing some issues with the phone.
So it is hearty request to the asus company that please stop manufacturing the mobile phones.
In a simple words this is not your cup if tea i think.
Thank you...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — hardware issues with a new asus s510u

 Gousiya S on Mar 5, 2018
Hello,

I purchased a new ASUS S510U 8gb Ram Intel Core i5 Win 10 from Laptech Solutions Pune on 25-Nov-2017 ( contact ‭[protected]‬). As soon as the box was unpacked and the laptop handed over to me I pointed out that the machine hangs on every click and this could be a hardware issue. I was assured by the Laptech guys that this is because it’s installed windows updates in the background and that it would work fine once completed.
However, I checked for almost two days and contacted the Laptech guys saying the issue still persists and this has to be a hardware issue...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — zenfone 3 max 5.5

 Sworup on Feb 27, 2018
Hi, i am very much unsatisfied with the asus zenfone 3 max that i bought. Because, first it was marshmallow and i was very happy that the phone has godd battery etc.. But after 4 days, nougat update came and i updated my phone to nougat.
But after this, the phone is draining battery, and very much heating.
So please provide a firmware to downgrade from nougat back to marshmallow. If you didnt do that in one week, then i will change my phone and will never try to buy asus again.
Please release the downgrading firmware within one week. Please....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus zenfone max handset not working properly.

 S/ NG on Feb 25, 2018
I have parches one zenfone max 15 days back. The phone is not working as per configuration also the touch sensitivity is very bad. Its taking 3 to 4 second to response. I contact to the seller with in 3 days after purchasing the phone but he is not ready to refund my money. So please help me.

My name: saikat nandigrami
Contact no: [protected]
Location: kesthopur, kolkata....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus ze551ml 6j/z358000/128g/4g improper diagnosis by service center

 Tarik Wala on Feb 25, 2018
Dear care takers,
I would like to inform that i have sent my said phone to service centere at ahmedabad f1 info solutions and services pvt ltd. Dt: 06/12/2017.
I have replaced the battery by my self and purchased batttery online due to unavailable service centere nearby... As the battery was faulty which i later come to know.. And the phone was dead..
Than i have sent phone to ahmedabad..
They have diagnose that the phones processor board is damaged.. And asked 17216/- inr required to repair it..
I have collected phone back and paid inspection charges 250/- as...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — laptop r558uq

 ashutoshram on Feb 18, 2018
I bought this laptop six month ago and my laptop going into service center after every 2 months (3time problem occurred now it's 4th time), my so much time got wasted.. Asus customer care is not cooperating with me, i think i got defective laptop.

Initially it had
1. Few keys of the keypad were not working
2. Usb was not working
3. Cd-rom problem (It was noisy)
4. Laptop behaved abnormal once put on charge

Every time it took 15-20 approx days to fix the problem so the laptop has been with the service center for near about 1.5 months out...
Complaint comments  Read comments Complaint category Computer Hardware

Asus India — damaged my phone motherboard and display... very rude reply from manager

 Gokul Raaj on Feb 18, 2018
I gave my phone for software installation... At that time they damaged my motherboard and they changed and gave me a new motherboard... While getting delivery i saw my phone touch not working... I'm asking them they are refusing to accept their mistakes... I'm calling regenersis india limited bengaluru... The manager is speaking rudely... And refusing to change my touch... If my problem is not solved i'll raise a case against asus in court... At that time they have to answer... I'm calling from my number they r not answering and putting my call on hold... If i'm calling from different number they...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — asus is simple chaina product, so all people serious from asus. and all appearance is chaina.

 Biswajit81342600b on Jan 28, 2018
I am purches the zenfone max 3 model x00ddb purches date 11 th dec 2017. But this phone is autometic restart, docoument delet and all time hang and spekar problem, not rechable all time. I am going to infinity asus delar bardhaman delar said going service centre. Service center said warenty over but i parches just one month so going delar person. But my phone is child kids. This phone is allready help bajaj finance whose 1 st emi 2nd feb but i know thet i am not give the emi. My phone is return and my down payment refund. Chitar company asus is same of saroda company. My phone pls return and refund...
Complaint comments  Read comments Complaint category Loans

Asus India — rog gl553vd/ unable to open my software, it doesn't respond to my system and restarts it every time

 Nihit Tiwari on Jan 15, 2018
When i open the software which i work on, my laptop doesn't respond it and restarts my laptop saying that there is a driver fault. I had the same problem one month ago but at that time it was because of the system update of windows 10 and the problem was solved by the asus service center in nehru place, new delhi. Please help me figure it out as i am unable to work....
Complaint comments  Read comments [2]Complaint category Computer Software

Asus India — phone keeps rebooting itself

 ChinmayUrs on Jan 10, 2018
I have an asus zenfone selfie 1st gen. I bought it 2 years back from amazon for 14, 999. Since the beginning i have been experiencing one or the other problems on this phone. The device kept heating up constantly. A few months back the phone started a factory reset by itself resulting is a lot of my data being lost. Now the device has entered reboot mood and has kept itself in that state for more than one day. I can't even switch off my phone without removing the battery. Please help....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — poor quality handset and nonresponse act after, a many mail call [Resolved]

 Abhishek Mishra SPN on Jan 8, 2018
Sir,
I bought a new handset of asus zenfone 3 (32gb) in may'17 from flipkart. After a month i found that some videos are not playing well on device so i contact to customer care and write a mail on 20/06/2017 to asus regarding this issues but they denied to provide pickup service by saying that this service is only for metro city.
They denied me to provide pickup service by saying that no courier service available at my address but i have to inform many times that every courier partner is available in shahjahanpur with screen shot of there service location.
After a lot mailing...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — laptop - repeated issues

 Rohit Kadam, CFA on Jan 7, 2018
Pls see details below of my laptop. Have been facing recurring issues for the last 6 months. First there was a memory issue where who memory showed full despite there being no data from my side.

Now facing issue with the charger, not able to charge my lap top.

Asus service centre has seen 2 times but not able to fix the issue.

Shipping address
Rohit kadam
9th floor ceejay house worli dr annie
Besant road mymbai 400018, worli.
Mumbai 400018 maharashtra
Phone: [protected]

Order id: od[protected]
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — network problem all time

 Abhishek Sha on Jan 4, 2018
I had given my phone to the asus service center at 30th n they returned my phone by saying your phone is ok, n all the problems has been solved and charged 500 rupee from me... But within a day the problem rises again n i hav to face problems... Please respond to my complaint or else i hav to file a complaint against asus.. Apart from that i have used another sim also to start the tower but its getting temporary connection... I have to travel from bhubaneswar to kolkata... I hav to face many emergencies,, so please tak some corrective measure n cure my phone or else i hav to take some legal action......
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — defective phone

 Nilanjana469 on Dec 28, 2017
Hi this is to inform you that i have purchased a mobile phone of asus from flip cart, on 10/10/17. But after 15 days phone was auto restarting and auto emergency dialing, i complained against the problems, they requested to submit the phone to their service centre, i have submitted 3 times to the service centre in these 2 months for the same problems, they have updated the software many times andalso changed the mother board and side key cable but problem was not resolved. Still now i am facing sim slot problem, sim itself becomes unavailable repeatedly, and now sim is not supporting. I have complained...
Complaint comments  Read comments Complaint category Mobile Handsets

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