Asus India Complaints & Reviews

I bought my laptop on October 2nd2025
I am not able to access the Microsoft premium account...

Just within 1 month of the warranty expiration, my ASUS VivoBook 16X hinge broke. I submitted this issue to ASUS customer support, explaining that many customers are facing the same problem, clearly indicating a design flaw. Despite this, they initially told me I would have to pay for the repair.

I sent them proof — online reviews, customer forums, and user complaints showing this is a widespread issue. You can easily...

I bought this laptop trusting a brand called Asus. I have been taking my laptop to the service center for over 30 days.
The service center says that the motherboard is compliant and that it will take a while to arrive, but it has been waiting for 30 days for it to arrive, which is very difficult for me as a consumer. My work has been pending for over a month. I work for a company and all my data is on that laptop. A decision needs...

Dear Asus Support Team,
I am writing to demand a full replacement of my laptop, purchased on March 31st, 2025. Within 10 days of purchase, I encountered issues with the touchpad’s two-finger and three-finger scrolling. Despite multiple technician visits, resets, driver updates, and hardware replacements, the issue remains unresolved.
Technicians have failed to diagnose whether it is a hardware or software issue and have repeatedly attempted temporary fixes instead of addressing the root problem. Today, yet another technician performed the same software updates and checkups without a definitive solution. I am being repeatedly rotated through unnecessary processes without an actual resolution.
Given this ongoing inconvenience and lack of effective support, I insist on a complete replacement of my laptop with a new unit. Please address this request urgently and provide a permanent solution.
Sincerely,
Swayam
[protected]

I am writing in utter exasperation regarding my ASUS G513RM-HQ271WS (Serial No: N3NRKD02372809C). Frankly, the relentless cycle of temporary fixes and technician visits — with over 13 RMAs — has become intolerable. I have attached detailed, timestamped videos demonstrating the following persistent and worsening issues:
Sleep Mode Failure: The system frequently fails to wake from sleep mode — a long-reported problem...

Dear Asus Team,

I hope this email finds you well, because I am seething with rage after the soul-crushing, year-long nightmare you’ve subjected me to.

I am writing to demand yes, demand—immediate action over the catastrophic failure of my so-called “premium” Asus Zenbook series laptop, a purchase I now consider one of the gravest mistakes of my life. As a 4th-year B.B.A LL.B. student at the Indian Institute...

Hello,

I recently purchased an ASUS VivoBook laptop on January 16, 2025. The laptop’s original manufacturing date is September 30, 2024, so according to the standard one-year warranty, it is expiring on September 30, 2025. However, it should technically and logically end on January 16, 2026. The responsibility o[censored]pdating and registering the product was supposed to fall on the retailer, but they were careless in handling this. After multiple follow-ups and wasting considerable time, we had to register the product ourselves.

We then attempted to update the warranty status on our end, but on all four occasions, our requests were rejected by the ASUS team. The rejection reason was that the purchase verification had failed due to issues with the information provided. The ASUS team advised us to contact the point of purchase. The retailer subsequently emailed a support address (INVSsupport_IN), but they incorrectly listed the customer name as "Payal Rane, " instead of mine. When I inquired about this, the retailer explained that the request had initially been raised under my name multiple times, which led to rejection, and that they now needed to submit it under a different name.

This situation leaves me uncertain about whether I received a new or refurbished laptop. I had no intention of purchasing a refurbished product. The serial number of my laptop is S7N0CV07V82728D. If this product is indeed refurbished, I will escalate the matter to the highest authority.

Additionally, I request that the ASUS team provide a more detailed explanation for the rejection of my warranty update request, so that I can fully understand the issue.

I would like to confirm whether this laptop was originally purchased by someone named Payal Rane. Please look into this matter at your earliest convenience and let me know if any additional information is required.

I have purchased the Asus rog 5 back in 2022 for gaming purpose . and never used a sim in it . and now after two years suddenly the wifi stopped working . phone is not damaged by me . this fault is internal . company should resolve this . service centre people saying you have to give 6000 for the repair and there is a possibility of phone dead .
please resolve this issue asap ....

I have perchased a latop in reliancedigital near my homeshop i need a softcopy of that a personal requirment they are not providing the softcopy olease resolve the problem...

Dear Asus Service Team,

I am requesting repair for my Asus TUF F15 Series laptop (). I am experiencing issues with the body of the laptop loosening and making a ticking sound when opening and closing the lid.

This problem appears to be caused by screws coming loose within the chassis. This is not the first time I have encountered this issue, and I am concerned about the long-term durability of the laptop & nowadays...

Date of purchase :- 24-April-2024
product registration date :-24-April-2024
product serial number :- R7N0CV03H39227B
sir
I purchased ASUS laptop on 24-April-2024 from Asus laptop showroom and registered the product on Asus website in the same date of purchase.

the product offers 1 year warranty from the date of purchase but when i checked the warranty on online website it is showing[protected] which...

Mouse is not working

I bought Vivobook S15 from MK infotech Borivali, Mumbai on 01/04/2024 I am staying at Rajkot Gujarat. I found this product faulty while doing some software update on demand while setting it up on 02.04.2024 Reported same issues to local authorized service Centre named Aashu infotech in Rajkot Gujarat On the same day they guided me to whole process and took the charge of laptop. they told me that if any hardware related issue found then i can get my laptop replaced, but i was shocked when I got to know that it can be replaced only at the point of purchase, i got to know that my laptop has hardware issues so i can get replacement after the service center completes the documentation process and will provide me so called DOA certificate and seal the box of laptop. now problems starts I stay at rajkot which is almost 800 kms far from point of purchase and customer care people say its the policy that product can only be replaced at point of purchase. to do the same i will have to travel b... and almost 3 days of travelling for back and forth to mumbai by train... or i can send it through courier which is going to cost me same for back and forth courier charges, but then i am concern for the safety and damage during the transit. Solution I feel is that the company allow me to replace the laptop from any other authorized dealer available in rajkot as company has their selected and trusted dealers selected and appointed by them... it will save my 3 days and 3000Rs expanse which i dont want to bear for the mistake i have not made... i feel that dealers should explain about replacement policy of asus before selling product so i would have not chosen the same, i never faced any single issue using 9 lenovo laptops in last 12-13 years at my house and at my offices The first experience with Asus turning out horrible... i hope company will help me to get my laptop replaced from local authorized dealer. you can contact me on +[protected] email me on [protected]@gmail.com

My laptop doesn't work properly, Whenever i install a new software application like vs code editor or eclipse like compilers it always shows error but work in other device very properly, i tried to fixed issues but it can't work, sometimes i get frustrated with my device, So kindly resolve this issue otherwise in future i am no longer feel comfortable to buy asus products.

I have purchased a Asus TUF Gaming F15 2023 Model from Amazon in October 2023 and after delivery in 2 days I found one Screw got loose and came out from the laptop so as a precautionary measure, I installed the same screw back and tighten all the screws but all the screws were already tight, I don't know how it came loose but ok and now in Feb, 3 Screws got missing.

Told the whole matter to Customer Care, they said they will...

Dear Asus Support,

I am writing to express my dissatisfaction with the information provided on your official website regarding the location of an Asus Repair Center. Following the details on your site, I visited the specified location only to find it completely empty, situated in a forested area with no sign of any shop.

Additionally, when attempting to contact the provided phone number, the individual I spoke...

I have bought a Asus ROG Strix Scope NX TKL Mechanical keyboard on[protected] and after 4 months the Left Shift key stopped working. I gave it to service center i.e. TVS Electronics Ltd. in Hyderabad on[protected] and on[protected], I received a call saying that the service center that I have submitted my keyboard doesn't deal with the peripherals. It was only meant for laptops, gaming towers etc. They should have notified me sooner or on the day of submission itself. I received the keyboard back and proceeded to give it to correct service center i.e. RP Tech in Hyderabad. I gave the keyboard there on[protected] and since then whenever I call service center or Asus customer care and ask them about the keyboard status, they tell me to call each other and then they say that the given model is out of stock. But the very same model was available Amazon. I have been oscillating between service center and Asus Customer Care since then. Please need help.

Had registered a complaint with Asus on 7 October 2023 for laptop not switching on. Requested on site service for my laptop for which the a technician visited who without any diagnosis for the issue said Asus needs to be contacted and left without any solution.
Did not receive any communication from Asus for the next 10 days.
I called repeatedly to the Asus customer care for which I was always told that my issue has been escalated and I will receive a call from a senior Asus authority. I never received a call back from any senior authority inspite of calling 8-10 times to the customer care. Never was I connected to a senior Asus authority who represented the company and had authority to make decisions.
My case was abruptly closed asking for money to repair my laptop inspite of it being in the warranty period without any communication for the reason the repair was not covered in the warranty. Even after the case was closed I called in the customer case asking to talk to an Asus authority. Again no call back was received.

No proper procedure was followed for my complaint and i require help so that my laptop is repaired free of cost because of it being under the warranty period

Customer care is not providing me service i raises complaint on 30 october still no action taken to fix my laptop. I laptop is on warranty still they are not providing me service and not giving me proper answer.

I Have purchased ASUS VIVO BOOK PRO 15 on 10th Sep 2023. it was a gift to my son who has started his UG course this year. The laptop crashed multiple times when power is switched on. I have escalated the same to service centre and they mentioned "Mother Board Has to be replaced". when w have not used the laptop, then why do laptop needs to be repaired instead ASUS should REPLACE the faulty LAPTOP. Customer care has been closing my tickets without my consent and has not sorted till date. i have made multiple calls and no solution has been granted to me till date.