Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 1%
Submit a Complaint
659
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
58
down
42

Phone:

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
1%
Complaints
659
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India Complaints & Reviews

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Asus India — asus worst service center & response

 Bala.soft07 on Jul 24, 2017
I bought asus zenfone 3s max (Gold 32 gb) on 14/3/2017.in my mobile having auto rotation not working and back camera glass missing, so i ask to my brother, he went to asus service center for f1 info solutions & services pvt ltd, chennai, tamil nadu. There, they are told this is not covered under the warranty, if you pay means we will do the service like that. My brother also accepted 16/06/2016, we got call from asus service center - f1 info solutions & services pvt ltd, chennai on 18/06/2017, you're mobile ready come and collect like that, my brother went to their, after checking the details those...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus znphone 5

 bijuktc on Jul 22, 2017
I am having a asus zenphone 5 which i have taken to campuge infom ltd, kottayam, kerala for display change vide their invoice no.131106170505 dated 27/06/17 and charged rs/- 6887.40. After one week it has developed another defect hanging, frequent switch off, signal showing no command and some times totally dead effect.
Again i have taken to the shop they have made alright but stayed only 02 hours.
Again taken with the same complaint. They told me, the problem is with your sim. I got my sim changed but no use.
Now i am in dilemma whether to take my phone to your service agency...
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — my notebook issues not closed by service center. rma no-ing2h60336

 Rajnishraj770 on Jul 16, 2017
Dear concern,

I am getting issue in my note book i. E. When i shut down my pc for mor than 3-4 hour then it is not getting switch on.
I have visited regularly in service center. Two times they person has close the issue in within 2 hours but when i left service center, after 3-4 hours when i switch on my pc then its not getting on.
After that 3rd time i have visit service center then they person shouting at me & after anger they said me you have to left your pc in service center for more than 15 days, i agree & submit my pc in service center, more than 15 days passed...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Phone getting heat during charging, battery backup is very low only 4, to 5 hrs suddenly getting off and on

 jstomer on Jul 13, 2017
I have bought asus zenfone2ze551ml (Silver, 64gb) dated on 03.10.2016, its my bed luck why should i buy asus company phone or can say its my great mistake of my life as i feel now, till now its visited your service centre many times but not getting ok, please suggest, what should i do now, many times call on your customer care for registered complaint but not getting solution till now.
J. S. Tomer
Mob bo :-9410395795...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Asus India — Bad service quality about my asus display monitor

 CREATIVE BROTHERS Music Entertainment on Jul 10, 2017
Respected sir / madam,

I sri koustav dutta, resident of 80, durga charan doctor road, west bengal, kolkata – 700014, bought a brand new asus (Model no : vz229h g5lmrs048163

Bk/5ms/ap) color desktop monitor at 22nd january, 2017 from m. D computers pvt. Ltd.

In the middle of june, 2017 (16/06/2017) it was automatically flickering on the display monitor & after some time it has became a blank screen in full mode. So as per my product warranty period of 3 years (Upto 08/03/2019), i visited at 19/06/2017 on my nearest asus

Service centre...
Complaint comments  Read comments Complaint category Desktop Computers

Asus India — Regarding Asus Non Responsive Service

 Deepanker85 on Jul 8, 2017
Sir,
I(deepanker) have purchased a asus gl552vw-cn430t
with serial no.-gan0cv06b222415 on 24 february 2017. I am having issue with activation of windows and my system keeps on restarting again and again . I registered a complaint on 30th june 2017(friday) with complaint no.-a1706198591 regarding the same issue, they assured me to resolve my problem in two working days but no one came for on site servicing.
Even the asus helpline no. Keep my phone on hold for calling the service centre and did not come back this same things happens three times contineously.
After complaining...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Software problem

 Sidharth Anilkumar on Jul 8, 2017
My phone is Asus zenfone max 2016 version.The phone iis getting hang with in 1 minutes after using. I have informed this to asus India customer care .But they are not minding my complaint.
Issues facing : Hanging
: Screen is freezing
:Touch not working
This problem is faced from the one and a half months after buying this phone.Not only me but my several friends are also facing thhis problem.The problem is so unmanageable, sometimes buy this hanging i cannot make even a call. The customers of Asus India is telling that it wont happen and there processor is the best.I...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Asus zenfone 3

 Amit2804 on Jul 4, 2017
Dear Concern,

I have purchased the ASUS ZENFONE 3 Model of IMEI No 3589740703=229269 dated 14.11.2016 of Rs 21999/- From Rishabh Communication Manjalpur Vadodara.

Since Then i have been facing a problem that my phone automatically went in to factory setting mode often, because of that i have lost l my data and pictures/video and other important data so many times.

In last 6 months it has happened more than 50 times, which is area of concern for me and also a question mark for a such repute organization.

Last week on friday (30.6.2017)i...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Smartphone compatibility issue

 BestIndian on Jul 1, 2017
I have purchases asus ze500kl in year 2016. Now mobile application get updated automatically and android has been upgraded automatically. Now i unable to transfer any mobile application into memory card and because of this i unable to install any mobile application since due to shortage in internal memory.

Two times i have lodged complaint having complaint number of a170701713 and a170619604 but same has been unresolved.

I understand that by upgrading mobile application of android, if there is any problem to end user then they should not allowed in their smart phone....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus tinker board not booting

 Hax4us on Jun 28, 2017
I recently purchased asus tinker board with 1 year warranty...
But unfortunately the product was defective..
I don't know which type of defect...
So i decided to call customer care of asus...
But they are unable to help me...
So what i do now... There is no any service for asus tinker board... So why asus company sells this foolish product... What they think...
He can't compete with respberry pi...
I want justice......
Complaint comments  Read comments Complaint category Computer Hardware

Asus India — Asus zenfone 2

 mohhuz on Jun 27, 2017
I had given my zenphone 2 for repairs to regenersis (I) p ltd vide rma#inulh60890 dt.22.6.17
Phone was in working condition except for f and b camera not working and speaker sounding corse.
The quotation given was too high, hence repairs was rejected and phone was collected on 26.6.17 at 6.30pm closing hrs. The phone was collected by my son and was not checked for its as it is working, assuming that it must have been the same. Neither the personell at centre show that the phone was working.
Upon inspection at home, we found the phone totally dead, this was immediately reported...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone max network issue

 Ankur Chovatiya on Jun 21, 2017
My asus zenfone max in network issue but not solve my problem after 6 time visit service centre
But not a solve my problem
And my phone is already in service centre
Rma no. Ini6h60018
And i am also contact customer care 8 to 10 time
Chesh id is
A170599535
A1705187740
A170668734
A1706101674
A1706128166
A1706139227
But not a solve my problem

And my second zen fone max is same problem but not a solve my problem
And phone is out of warranty
Serial number is sn:fcaxb7014570gfh...
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus India — Mainboard complaint in regularly

 adilporuvazhy on Jun 14, 2017
I purchased zenfone 3 max before just 6 months. (On 18-01-2017).
Imei:352112080317982
In the short period of time i already change the main board of this phone 2 times. And now also the board is complaint.
Upon ur company you have a great experience and feedback.
But i feel very rubbish to by this phone. Have a very fun*ing experience. I request you to swap my handset either
I am decided to complaint about it on the hon: civil service court for liability of 1 lakh rupees...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Charger is not working

 danish11111 on Jun 13, 2017
Order id: od607251414498374000
Order date: 05-10-2016
Invoice date: 06-10-2016
Vat/tin: 36192621786
Cst #: 36192621786,,,,,, this is the datails of my asus phone,,,
1) it's charger is not working. And the product is under guarantee,,, help me out...
2) phone started hanging
3) when ever i switch on the camera and try to change the selfie mode to back mode,, it ask to restart the phone and after restarting only it works.
4) battery performance in very bad,, it is given 5000mah battery but maximum12 hour only it can supply....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Asus India — Lagging, even after complete data wipe .

 Limii Limi on Jun 9, 2017
To the # asus companies, i m a asus user and i really hate it, at first i thought my phone was lagging just becz of too many apps, but then i rebooted my phone completely, and guess what, it's still giving me those ducking lags, i mean common, i like completely rebooted it, yet its still lagging wtf. And it says 2 gb ram booooooooooooookoko fck it., i mean we have samsung 2 gb ram but they work ducking fine, why to install so many apps, i mean u can't even uninstall, and it says, u can install it back from the system, what system, ever tried those apps theyr like super boring apps, nd...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Asus India — Laptop's keyboard and service

 Jenish Gajera on Jun 8, 2017
Dear. Sir,

I am. Inspired to write this complain because today. I send. You. Request for my new. Laptop 's keyboard
Damage...

But l have no accepted your on duted #. Service so,. He said you sent your atm details but l don't accept it's garanty so if you pay your service, i sent you cash money

So look please my complain and something done to this matter.


Thanks

Jenish gajera
7383746435...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Asus India — Laptop service

 Jenish Gajera on Jun 8, 2017
Dear sir,

I have a new asus laptop. L use your
Laptop and thanks for your services. But for a few days my laptop's keyboard is not work and it is stop.

So i inspired to write this complain. 1 year warranty is do not finish so please you accept my compalin and some thing has been done regarding this matter.

I hope you will look into this matter and oblige us..

Thanking you in anticipation..

Jenish gajera
Mo.7383746435 hi...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus — Asus zenfone

 Shruyash on Jun 7, 2017
My asus mobile started creating problem so i have taken it to service center they said that the product cannot be repaired under warranty you have to pay for it. Where the product is still under warranty. This was the first and last time i buyed the asus product. Pls guys dont buy any of their product thy are fooling us by giving warranty. If u wont able to give the proper customer service or cant cover their producr in warranty then please dont give it customer....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus.com — Screen not working

 umapandavul on Jun 6, 2017
Hello!
I have bought “asus zenfone max “on 7th july 2016 at mobile world, kakinada of east godavari district, andhra pradesh. Since 2 months my mobile misfiring when i try to received the calls. The touch screen is not working properly, in the meanwhile left side of the total screen totally paralyzed. Made after enquiry i rushed to “asus service point, kakinada and explained the same to the service boys. Then they told me that the screen will change after 4 days because of non-availability of screens. After 4 days again i went for replacement of screen. The service boys totally ignored...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — ASUS ZenFone Selfie Mob issue since starting and mob issue not resolved/replace(in last 5 month) till today

 bhardwaj_pradeepengg on Jun 4, 2017
Dear asus team

I (Pradeep sharma, mob-9810922124, address - d-1127, 5th avenue, gaur city sec-4 greater noida west-201308) bought the asus zenfone selfie (In december 2017) which is under warranty at current as well. I have been facing the battery drainage, hanging issue, and heating problem since starting though complains made via customer care so many times.

I made another complain just before 20 days via customer care on phone, they made some troubleshooting & accepted the battery issue/hanging issue/heating issue and finally suggested to visit to service center.
Complaint comments  Read comments Complaint category Products & Services

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