Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 3%
Submit a Complaint
756
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

TwitterFacebookLinkedInYoutube
Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
89
down
67

Phone:
Phone:
up
116
down
66

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
3%
Complaints
756
Pending
0
Resolved
19
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India Complaints & Reviews

Sort by:

Asus India — asus rog gaming series notebook defective since the beginning

 gupta_tanu2 on Mar 7, 2019
I am a student pursuing architecture, 4th year, from ggsipu, delhi. I purchased this expensive notebook from my parents' savings as my field requires the usage of heavy softwares. This laptop has been giving problems since day one. Just after 4 months from purchase, it's motherboard crashed and had to be replaced. Ever since it has been overheating and crashing. I am unable to use any basic software, without it crashing. I have taken it to the service centre 4 times in the last 1 year. The problem with the laptop is that it overheats and begins to throttle which results in the crashing of the softwares....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — laptop-rbnpmvk9

 Dr dk on Mar 3, 2019
Dear sir/mam. I have bought a laptop with device name laptop - rbnpmvk9 from tej computer, ranchi one and half month ago. Now i am facing problems that while working it's screen bifurcate and start vibrating. It's occur 2 to 5 times daily. Suddenly become slow... So i m requesting you to take proper action or try to refund my money and take back your products.
It is not user friendly.. It's total mind wash of tej computer sales man to buy such a useless product letting me total wastage of money..
Thank u....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus india extended warranty not received

 Rohit098 on Mar 2, 2019
I had bought an asus laptop extended warranty on 26.09.2018 from http://www.asuspromo.in/ during the offer period and paid inr 2000 for the same. When contacted them over email "[email protected]", got confirmation email from asus that i will receive the warranty extension code by 16.01.2019. But since then, i have tried calling them on "[protected]", but they never pick up the call and don't even respond to the emails sent to them on "[email protected]". Therefore request you to kindly look into this matter....
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — asus zenfone lite l1/ media sound totally unfair

 Vijaykumar baskaran on Feb 25, 2019
When a technician from your side came in person and checked the mobile, he didn't register a complaint.. He just said that the model quality itself was poor and left... But later when we checked with asus certified service centre, they acknowledged that the handset was faulty and i have also attached their statement for your perusal... I request a complete refund or a way to order some other phone as replacement even if it's costing more......
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus n300 rt n14u hp wireless - 3-in-1 router/ap/range extender (black)

 nileshadkar on Feb 24, 2019
Respected sir/ madam,
I have purchased asus n300 rt n14u hp wireless - 3-in-1 router/ap/range extender (Black) from amazon.in and following dealer on 28-aug-2016.
"the peripheral store
No. 67 b noombai village poonamallee high road chennai - 600077
Tamilnadu india ([email protected])".
Vat : [protected]
As it stopped working i sent to authorized repair center in pune i. E. "rashi peripheral, terling centre, m. G. Road, pune ([email protected])". They confirm that it is warranty and i will get replacement. After that "rashi peripheral"...
Complaint comments  Read comments Complaint category Computer Hardware

Asus India — new asus phone not under warranty

 Jadugar on Feb 23, 2019
I received new asus zenfone max pro 1 via flipkart on 16th oct 2018.
Warranty expiry till 10th oct, 2019.

On 30th dec, 2018 phone stopped working. (Approx. 42 days old)

Submitted to asus service centre in pimpri, pune, maharashtra.
Received call from them next day saying that phone is completely dead & none of its part working &
Repairing expenditure will come more than the buying price.
(Buying price 12999/- & repairing charges 17000/-)

I requested them not to repair & to return back.

One fine day, on 11th...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — laptop damaged piece

 Milind Vasishtha on Feb 19, 2019
Dear sir,

We have ordered asus vivo book model no. R542uq-dm252t, order no. Od[protected] dt.11.02.2019 time 10.19pmfrom flipkart, which we received on 14.02.2019 invoice no. Fa ch[protected] dt.12.02.2019 time 4.46pm.

As per instructions we charged it for 5 hours but it was getting charged, due to which we were unable to start laptop.

We immediately complain to flipkart about it, after many follow up they sent a technician on 19.02.2019 at 12.30pm approx. From vashi service centre address. D 504, 3rd floor, vashi plaza, sector 17, vashi, navi...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus zenfone max pro m2

 Bighnaraj3467 on Feb 16, 2019
I have purchased this phone on 13.02.2019 & delivered me 15.02.2019. I have face problems in contact application, there is no phone contact & device contact, sim contact features. It support only gmail contact.in phone, contact is a basic features. Do something for this problem.in this connection i call your customers care today. They are helpless....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — issue with zenfone max pro m2 corning gorilla glass

 Sarath Babu Jayaraman on Feb 14, 2019
Issue with gorilla protection which is coupled with its display-

Problem statement: i was dropped my max pro m2 mobile phone accidentally from my pant pocket which was 3 feet distance and corning gorilla glass has damaged severely but my mobile display and all other functionality works well & good.

When i tried to reach asus via toll free, they suggested me to reach out to chennai-egmore & mount road service center and these centers are authorized service center for asus mobile phones/laptops.

Bit surprised by the charges they quoted to replace gorilla...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus laptop not get response by customer care side

 Vasiyullah VS on Feb 11, 2019
Happy evening

My asus laptop is having lot of problems when i was bought at that time to till now, i contact the customer care and i logged the complaint. Till now it is not resolved, no one is taking the responsible for my problem. Kindly resolve my below mentioned points.

1. While using automatic power off
2. To much of heating
3. Hanging
4. Too much of loading all times
5. Software are locating the different different drives.
And lot of small small problem are there in my laptop. Kindly do needful and resolve my issue.....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — hanging several times and camera is not working and charging is also not happening properly

 KNMURALIKRISHNA on Feb 10, 2019
I have purchased the asus zen phone last year through ebay.in, since then my phone is hanging several times, messages are not outgoing properly, now the camera is not working. Even after my phone is factory restored some issues resloved but now even after severl times rebooted camera is not working and the phone is not properly recharging
Contact number is [protected]...
Complaint comments  Read comments [1]Complaint category Other

Asus India — substandard product (mobile phone)

 Anil Kr Paswan on Feb 9, 2019
I had purchased asus zenfone max pro m1 on 11th october 2018. It is having 32gb memory and 3gb ram with finger print scanner unlock and face unlock and lot of bla bla and fake features. The moment i started using this device it caused only disappoinment to me. None of the features is working properly even i need to pause cmera for 5 to 7 second after clicking a snap otherwise the photo becoming hassy... Neither the keyboard nor the file transfer speed is as per expectation. Its really a fake company with fake features products. I instruct to provide me a satisfactory solution for the grievance or...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus ze500 kl

 mike63 on Feb 6, 2019
I had deposited my asus ze500 kl for replacement of touch screen with f1 info solutions & services private limited, jaipur, rajasthan (Authorized asus service centre), on 20 sep 2018. It was in working condition and was shown to the individual at the reception who issued the receipt under the job no: ing6j90215.
I was informed that the set had been opened by unauthorized vendor. I told the concerned person that the mobile phone had been subsequently been repaired twice by the authorized service provider ie f1 info solutions & services private limited, jaipur, rajasthan. The same was confirmed...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — about receiving damaged goods and not receiving warranty extension

 sandeepsen7 on Jan 28, 2019
I participated in asus diwali redemption offer and my ticket no is adw121468
After successful payment it said that i will be getting my goddie and warranty extension within 45 working days and evem after 65 days i haven't received anything and on 21 jan 2019 i received a call from the courier for my goodie
Which was coming without any prior mail or notice about dispatch no
When i got that i plugged it to my laptop and it started making beep sound and was not working i tried it in \other pc even there also it started making beep sound and not working.
And on 23 jan 2019...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — goodie not received till now. [Resolved]

 Shbz7277 on Jan 27, 2019
I have paid rs.599 on[protected] for a goodie (Jbl go2 bluetooth speaker) post purchase of a asus laptop dated on[protected]. Asus india promised me to sent the goodie on my registered address within 45 days. But till now, even after 82 days i haven't got the goodie delivered to me. Adding to it, no one from from the customer support picks up the call and nor reply to the emails that i've send them. Please notify the concerned asus india to resolve my issue and sent me my goodie as soon as possible.
P. S - screentshot of the emails by asus india are attached....
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — complaint against not provided warranty certificate and gift

 dineshpaliwal43 on Jan 22, 2019
I have purchase asus tuf series gaming laptop on 4nov2018, apply for warranty on nov16, 2018 it now 2 months and above till now not getting any response asus india about this.
I have call multiple time but the call is always busy and email is send that got reply to be provided in 15 days it now also 20 days from that day.
My ticket id is adw126028.
It will be helpful forme if i get it as soon as possible....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asus India — extended warranty & goodies not received

 sougata.saha430 on Jan 22, 2019
I bought an asus laptop on 17.11.2018 from asus authorized dealer in kolkata. I got a diwali offer with the laptop wherein an option was given to buy a extended warranty and jbl speaker as goodie for rs. 1098/ — . I got confirmation email from asus on 30.11.2018 regarding the payment and they promised to share the goodie with in 45 working days. But since then, its been more than 45 days, no goodie received. I have tried calling them, but they never pick up the call. They don't even respond to the emails sent to them on [email protected] Therefore request you to kindly look into this matter....
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — asus diwali promo offer

 sureshsk258 on Jan 20, 2019
I bought an asus laptop on 31.10.2018 from Paytm . I got a diwali offer with the laptop wherein an option was given to buy a extended warranty and JBL speaker as goodie for rs. 1098/--. I got confirmation email from asus on 31.10.2018 regarding the payment and they promised to share the goodie with in 45 working days. But since then, its been more than 45 days, no goodie received. I have tried calling them, but they never pick up the call. They even don't respond to the emails sent to them on [email protected] I am tired of their such irresponsible behaviour towards their customer. Therefore...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — no gift received from asuspromo offer for 64 days. [Resolved]

 Sonug9911 on Jan 19, 2019
I have applied for the asus diwali offer for which i have paid 1999 for gift and 1499 for warranty extension. The asus promo was promised to be delivered within 45 days and it has already been 64 days and i still haven't received any gift and also in past week i have also sent them 2 emails for this matter but they have not replied yet. Their email is [email protected]
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — fake diwali offer by asus india

 himanshushrm45 on Jan 17, 2019
I bought an asus laptop on 20.11.2018 from an asus store in chandigarh. I got a diwali offer with the laptop wherein an option was given to buy a hard drive as goodie for rs. 2000/-. I got confirmation email from asus on 22.11.2018 regarding the payment and they promised to share the goodie with in 45 working days. But since then, its been more than 45 days, no goodie received. I have tried calling them on[protected] but they never pick up the call. They even don't respond to the emails sent to them on [email protected] I am tired of their such irresponsible behaviour towards their customer....
Complaint comments  Read comments [1]Complaint category Computer Hardware

Recently Discussed

(1 minutes ago)
Cleartrip
very poor refund process
(5 minutes ago)
Irda
Noc and issuance of licence for general insurance
(9 minutes ago)
Eureka Forbes
aquaguard - compact model
(26 minutes ago)
Bewerly
gown
(38 minutes ago)
Family Credit
agreement no: 2253076 a/c dharmananda sahu

Featured Complaints