Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
742
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
76
down
59

Phone:
Phone:
up
95
down
51

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
742
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (163)

Asus India Complaints & Reviews

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Asus India — laptop damaged for times in 15 months

 chiranjivsurana74@gmail.com on Jul 20, 2018
The issue that I have experienced was: MY LAPTOP is been damage four times in 15 months period. I have given my lapot for repair for 4th time i have given an attachement of the receipt of rma no. and i am feed up with my laptop.
every time it goes for repair my daily work is hampered and it causes me a lot of problem.
As if i have made a biggest mistake of my life by purchasing asus product.

It occurred on: 19/07/2018

If possible can you replace my laptop with a new laptop.

I look forward to your prompt response on this matter. As recommended...
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — zenfone 5z

 Naijo jacob on Jul 19, 2018
I bought zenfone 5z five days ago after a long research even after knowing the fact that it doesnt have the weather proof protection. I was handling it very carefully. But shockingly I realized that it cant even resist the moisture. This mobile is completely dead now. I kept this mobile in my trousers pocket and put the rain suit on top of it. It was raining and hardly I traveled 5 kms but it got dead by that time. I am really disappointed with the quality...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — I am complaining about my leptop of asus company.

 Pinky B on Jul 15, 2018
I bought the leptop of ASUS brand, eight month before and from the last month, I found that the keyboard of the leptop is not working properly. Most of the switches are not working. Even, the leptop does not work properly, like- my files automatically deleted. As a customer of Asus it makes me very disappointed. I request you to change the keyboard as soon as possible....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus notebook r558u

 Divyansh Raka on Jul 11, 2018
My laptop is showing boot error and not detecting the hard disk.It is still under warranty and It has been 12 days since I registered my complaint
You say your engineer would visit in 2days but they keep saying me your parts are on the way and as soon as we receive them engineer would see the laptop.
But sorry sir it is difficult to believe anything in India would take 12days to reach somewhere.
It is final year of my college and all my project details are in my laptop and I have to travel to another city for my training but just because of your delay i am stuck at my home and...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Asus India — asus vivobook s15

 Kumar@M on Jun 11, 2018
I bought a new vivobook. Sr. J1N0CX[protected] on 29/5/18 from the authorized dealer. The keyboard, screen hinge and touchpad were defective. I returned it to the asus service center on 3/6/18. On 6/6/18 they gave me the DoA letter and asked me to deposit the old sealed laptop with the letter to the dealer for a replacement. I did so the same day.

Till now I havent got my replacement as the dealer says Asus are not giving him a replacement as prices have increased. 4 calls to customer have only resulted in me being asked to wait.

Terrible customer care....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — repairing of my asus zenfone

 B.L.Agrawal on Jun 11, 2018
Dear sir

This is regarding repairing my asus zenphone by m/s info solutions & services pvt. Ltd. India

I have given my mobile phone for repairing on 2nd may 2018.

Till date we have not received any message from your service center for date of readiness of my phone.

I have very fade up from asus service centre, due to there is no any facility for repairing of faulty phones.

I would request you to please look in to matter & arrange for delivery of my phone as earliest as possible.

Thanks for your co-operation.
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — asus zenfone pro max m1

 Mehez on Jun 7, 2018
We are highly disappointed with the sale on flipkart for asus zenfone pro max m1. We were just online to purchase the particular phone but within a minute the phone goes out of stock. This is not the right way to launch your phone through sale which goes out of stock immediately. Hence i request you to bring the phone exclusively on flipkart so that all users can buy it easily. And stop selling it through sale which last long only for a minute.
Thank you....
Complaint comments  Read comments [2]Complaint category Education

Asus — charging issue of mobile

 R.P. Ahirwar on Jun 6, 2018
Dear sir,
I r p ahirwar bhopal purchased a asus mobile on 22.08.2017 (Order date) online. Its charging slot became loose and sometimes battery is not getting charge. I went to your authorized service centre, in mp nagar bhopal i. E. Techmate enterprises, bhopal. Mobile is under warranty period. Your technician/service engineer is telling me that first approval will come from company afterwards part will be dispatched and it will take atleast 5 to 6 days. If i agree for cash payment then he is ready to change the part within 5 minutes.
My question is that, if company approves the part...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — probable false repair quotation guwshati

 Debojit Borah2 on Jun 5, 2018
I have submitted Zenfone 5 model no ZC500TGIT015WW to repair at GUWAHATI authorized service center. Fault was rebooting continues after error during system update. They quote me 5800 for mother board replacement. But, after rejected by me, I took the handset back. Accidently it fall down from my hand and after that working fine.

Why this is done by service center. For that I had to buy new hand sent for Rd 15000. Who is responsible for such false estimate.

Twice I mail this complaint to service center. I got no response. Please review and revert.

Regards
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — asus laser 2 zenfone ze550kl

 kaja nizamdeen on May 31, 2018
Dear team,

I bought a battery through ebay on the last december. Model name mentioned in subject line. But it is draining fast and getting discharged on 30% charging. I think the product is waste of money. Battery never getting charged to 100%. I am facing issue not only for me and my friends as well. I was very unhappy with the product. Please let me know where i will get the original battery....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — no warranty certificate received

 vysaghan on May 5, 2018
Sir i have purchased an asus laptop from a certified store in trivandrum, kerala on 27 may 2017 and registered for asus "back to school" offer in which they are supposed to send extra 3 year warranty card within 20 working days after payment. Now its been almost 1 year after the payment and till now i have not received any updates on the offer. This is the worst customer service i have ever seen. They should refund the amount that i have paid if they are unable to provide the service they offered.
My ticket number-bts103898
Payment had been made to - kestone integrated marketing services...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus rog gl553vd

 Nir Mal Kic Hu on Apr 27, 2018
I have bought a asus rog gl553vd laptop...its only 8 months old..it is very slow, overheating, and crashing os.and its speaker is producing some kind of weird noise..its a terrible situation...as i am working, the laptop suddenly crashed and its not rebooting...as i went to the customer care, trivandrum, They are saying they will try to look at the complaints in 7 working days, which is terrible, and they are also saying that the data is not recoverable..i know that the problem with the laptop is severe..Its under warranty period..Do something about this plz.....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asus India — asus service scam

 tskavinesh on Apr 19, 2018
I have been using an Asus Laptop for the Past 2 years. The Model is ASUS R510JX. Currently the laptop is in out of warranty. For the Past one week, i have the power on problem. The laptop is not switching on for some reasons. I check it internally, everything was good. But i think the Pin that mounts the cable from the Power button board to the motherboard was little bit loose and has some problem. So took the unit to nearby offical Asus Service Center (V-Connect in Salem-TN, India). The told me that they have to change the entire motherboard for the laptop and it will cost me Rs. 59, 900/-. I have...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — mobile zenfone laser 3 dead, within 3 months service centre also not giving proper response

 rani09 on Apr 9, 2018
Hi,
This is to please suggest me how can my problem be resolved. I purchased a zenfone 3 laser from flipkart on 20th of december’ 17; within the first 2 months time only,
• the charger stopped working,
• in another 15 days one plug of the earphone,
• and finally in another 10 days the handset itself. 
I already found some lags in the beginning and requested 4 replacement, but was not attended by properly by the flipkart. I found that the handset delivered was the very old model, manufactured in 2016. Also, i never go for chinese products, asus being...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Asus India — no refund for a faulty laptop bought a day back

 rakesh_rrsingh on Mar 30, 2018
I had bought a laptop from asus exclusive store and next day it gave me frequent wifi disconnection. Made a complaint and a replacement was allowed. This time i opted for even a more costlier product. This gave me same problem as was in earlier laptop. So i made a complaint and been following up on it for last 5 days and there is no concrete response coming my way.
They want to repair but why would i take something which is repaired for 60000/-. I could have bought a refurbished at half the price. I have paid this high to get a new product and a working product without any defect. Twice the...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Asus India — asus mobile service

 Nrk Prasad Konduri on Mar 29, 2018
I purchased asus zenfone max mobile one year back. Recently it started to develop some software problem and not booting. But it is charging normally. I took it to asus service center at vijayawada and they took it inside and said it is not charging. However i asked them to diagnose the problem and call back me with an estimation. They told me that some pcb connected with charging and mouth piece is defecting and will cost rs. 1250 to replace and software will be updated within the same cost. Now they say motherboard is damaged. I have 4 asus mobile phones at my home and purchased them with great...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — mobile phone battery

 rajkumar bhingardive on Mar 23, 2018
Resp. Sir,
I have purchare asus zenphone 5 mobile. Now after three years i have to replace mobile battery. So i went to asus service center in ahmednagar. They told that battery prise is rs.600 + 500 sevice charges. I was shocked that for only changing battery they take sevice charges of rs.500. So i called costomer care officer for conforming the charges. They told the charges was correct. They told we have company policy.
So this is totaly wrong to take so much sevice charges....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — giving refurbished part in replacement of faulty graphics card

 sandippatel1991 on Mar 13, 2018
Hello sir,

I had purchased asus graphics card - asus strix rog 1070 o8g and its under warranty period. It's been only one month old and never worked after i bought it. Same has been confirmed by their service center, regenersis andheri.
So they are now giving me refurbished piece (Instead of new graphics card in replacement). I am not willing to accept refurbished part as it is nothing but repaired part of someone else, as confirmed by their toll-free number itself.

Raised complaint to their head office and service center but not getting any response. Service...
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — company must stop manufacturing mobile phones

 vipin pawar on Mar 12, 2018
As i mentioned in subject line that company must stop manufacturing mobile phones.
I purchased asus zenfone in 2014 and within one and half year it started giving program.
Few of my friends are also asus mobile phone users and each and everyone facing some issues with the phone.
So it is hearty request to the asus company that please stop manufacturing the mobile phones.
In a simple words this is not your cup if tea i think.
Thank you...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — hardware issues with a new asus s510u [Resolved]

 Gousiya S on Mar 5, 2018
Hello,

I purchased a new ASUS S510U 8gb Ram Intel Core i5 Win 10 from Laptech Solutions Pune on 25-Nov-2017 ( contact ‭[protected]‬). As soon as the box was unpacked and the laptop handed over to me I pointed out that the machine hangs on every click and this could be a hardware issue. I was assured by the Laptech guys that this is because it’s installed windows updates in the background and that it would work fine once completed.
However, I checked for almost two days and contacted the Laptech guys saying the issue still persists and this has to be a hardware issue...
Complaint comments  Read comments Complaint category Laptops / Notebooks

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