Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
736
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

TwitterFacebookLinkedInYoutube
Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
88
down
65

Phone:
Phone:
up
116
down
64

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
736
Pending
0
Resolved
17
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (168)

Asus India Complaints & Reviews

Sort by:

Asus India — fake advertisement about the phone

 Vyshnav M V on Jan 8, 2019
I bought 2 asus zenfone max m1 (For me and my brother) from flipkart on october 26. The main tag they give for their product was "work overtime". But the battery is not lasting for 4. 5 hrs in a full charge. Charge became 0 within 4.5 hrs.
Is this their over time work. And the condition is getting worst for each updates the give.
I want compensation of ther cheating and a new model phone.
I will show all the proof of that product...
Complaint comments  Read comments Complaint category Electronics & Appliances

Asus India — wrong set of phone was given to me and is not ready to replace it, though i have warranty period.

 Sourav Basotra on Jan 4, 2019
I bought asus zenfone m1 pro online (Flipcart) in july 2018. After 13 days it started hanging and showed worst result.

I was not able to return it by flipcart due to days limit of 7_10 days.

I went to asus service centre udiapur (Rajasthan, india) for its treatment.
After few days of repair it again start hanging and this time it also affected my security of phone.
I went to asus service centre for this.
And this continued again and again.

One day i was not able to use headphones with my mobile. This time its speaker were not working....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — zenfone max pro m2 battery drain problem

 Mukesh manani on Jan 4, 2019
Dear sir,
Zenfone max pro m2 accha mobile phone hai but isme 5000mah ki battery hone ke baad bhi ye acche performance nahi deta hai isliye aap jaldi se battery optimisation ka update kare taaki humne jo paise is phone me invest kiye hai uska fayda hume mile aur aapki company ki reputation bhi khrab nahi ho. Battery drain ki problem bahut hi jyada hai. Please iska jwab jaldi dena. Best of luck....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — careless handling of repairs

 Manasij Sen Sarma on Jan 3, 2019
I bought a ROG GL503GE back in June 2018 in Kolkata, around mid December the fans started to give some issues, so I called Asus Customer support and lodged for a home inspection. Upon arriving for the inspection the agent in question could not identify the issue and decided to take the device with him to the center for further testing. Upon questioning about the need for data backup, the agent replied that the data partition of the HDD was safe and no change to it was required. As is with the particular model, the SSD has the OS and the separate HDD was partitioned for different data storage. They...
Complaint comments  Read comments Complaint category Products & Services

Asus India — asus goodies not received

 Sakere Darshan on Jan 3, 2019
I had purchased an asus laptop in the month of november (8th). Post that i had applied for an asus promo offer which included a seagate hard disk, gaming mouse and extended 3 years warranty.
I have been sending out emails to them but i did not receive any reply back.
On 27th of december i see that they have refunded the amount that i had paid for the promo offer.
The reason i purchased asus laptop is they had a pretty good promo offer and now they don’t own up to it.
I request you to take serious action on this. This is not the way they should be doing business or...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asus India — asus zenfone max m2

 Akhilesh Ranghar on Jan 2, 2019
20 december buy ka asus zrnfone max m2
At 22 decemnber deliverd the product then in 30 december the mobile music spekers were not work proberly..
So i request ko accpted my complain and repair my mobile phone.
In our city no any service centre were available
Yo will be come to repair my moblie phone i have h mobile phone bill tis mobile has a 1 warrenty spekar were not work probarly anybody call me they were cann't ring probarly there speakr sound is ringing very roudly some time the speaker were not ringing the phone somedays the phone working proparly then the mobile...
Complaint comments  Read comments Complaint category Universities

Asus India — asus g750jm battery a42 - end of life

 shekhar9.5 on Jan 2, 2019
Purchased asus g750jm somewhere in the second half of 2014.in 2018 november encountered a problem with the battery.
Service centre person in pune checked and informed that the battery needs to be replaced. Took an advance from me to procure the battery. After 10 days informs me that the battery wont be available. I tried to get in touch with customer care wherein they also could not help and were not aware if the product was tagged as end of life. I even reached out to the escalation team a link to write your concerns to senior management but absolutely no response.

Extremely...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — bugs in asus zenfone max pro m2 when running mobile

 raj1178 on Jan 1, 2019
I, raj tilak for delhi, mangnol pur-110083
M asus zenfon max pro m2 device purchase karna chahta hu
Lekin, muje mere ek friend n bataya ki isame update k bad bahut problem face karni pad rhi h like as battery drain issue, screen touch problem, face and finger lock or heating issues bhi h. I want to purchase this device but its has many bugs in this device when using max pro m2.
I accept plastic body there is no issue. Notification led light with triple slot is best specification. Lekin mobile running m bugs nhi hone chahiye this is a large break deal to sale. So please solve...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — competition results.

 bismeet marwaha on Jan 1, 2019
Asus had hosted an unbeatable fan club contest in december. The results were supposed to be announced by the 31st of december but are still pending. Asus doesnt reply to tweets, dms, facebook messages and emails. I have been tweeting them continously about the same but they do not reply. Moreover, the people on the helpline are clueless about the contest....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus — asus s430ua-eb153t delayed response over defect

 Akshat Ojha on Dec 29, 2018
On 24/12/2018 i ordered a laptop which turned out to be defective and i requested an immediate return (Processed on 25/12/2018) and very conveniently the company said it would look into it (Technician visit) before 30/12. Today it is further extended to 31/12.

My point: it takes corporations 2 days (The product is a flipkart exclusive guaranteed 2 day delivery in my address) to delivery a new product but 2 weeks (?!!!) to resolve genuine and immediate issues from converted customers. Clearly fleecing customers and increasing revenues are priority no.1.

Request immediate...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus loptop, inejjc0076, model as x507u 8250u/1dg5/6g/ar

 Santhi Nihil on Dec 27, 2018
We bought one loptop from kaathar on 8 th dec 2018. We are the indians so we received on 21 december. When we opened and checked it is in the problem of screen flicker display flickering etc. When we are approaching service centre they replied the mother board is damage. The cost of laptop is 48, 110rs in indian value. Now it is in the service center. Please give answer for our difficult conditions immediately. Otherwise we will go for the next process. The service centre conduct no [protected] salem tamilnadu india...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus zenbook model ux433f

 Minchu 2020 on Dec 26, 2018
A very disappointing experience buying an asus notebook.

I bought a new notebook 2 weeks ago and the audio (Both speakers and headset) don't work. I tried updating the drivers, downloaded the realtec drivers from asus site and installed it, did everything i could without much success.
I did a chat online with asus customer support. They were completely clueless as well.

I wonder what kind of product testing you do before shipping : (
In any case, any tips on what i should do to get this notebook fixed?...
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — asus zenfone 2 laser(model-ze550kl) battery replacement.

 kamal007.2019 on Dec 21, 2018
I have visit to Asus service center(F1 Info solutions & services pvt. Ltd.) Nagpur for repairing purpose & I have purchased battery & paid full amount in advance.
RMA No. is INH8JB0297 on dtd. 23/11/2018. Approx. one month passed but still i am waiting for battery.I have many times contact to service center but they are not giving exact date to replace my battery.Please resolve my problem....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus r541u keyboard and other problems.

 Ramu Rock on Dec 17, 2018
Its been 1 year since i bought this laptop, and it has many defects such as battery failure, slow performance, some keys on the keyboard are not working properly too. I had total faith in the brand and that's the reason why i bought the laptop in the first place. But i need refund as it's not worth buying such terrible laptop or repair it free of costs at the very least....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — asus service issue

 gauravfca on Dec 15, 2018
Booked a complaint with asus for service. Asus provided third party service enginner, who took my laptop and lost all my data. When i contacted asus service center for support they said they cannot do anything. How come the service engineer lost my data without even intimating me. Tried contacting asus no of times to help recover data and told them no of times that data was very critical, in spite of follow ups, they didnt do any thing, they misbehaved as well...
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — handset not functioning at all

 bhramarvaity1203 on Dec 6, 2018
I had purchased Asus Zenfone Max pro (serial number - J7AAHF02Z7848TJ)on 27 August 2018 from Flipkart services. After approx 20 days, ie: 17 September I found the phone switched off early in the morning. I kept it on charging for couple of days but still it was not responding. Later I visited your Borivali Asus service center (the mail ID which I have kept in cc of this mail) and logged a service repair complaint Abt this issue. Mr Rohit, who was in charge of checking my phone, checked the phone and told that it will take 7 working days to get the issue resolved. You will get a call to pick your...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — zenfone 5z, faulty product

 arjun seth on Dec 3, 2018
I ordered zenfone 5z from flipkart dated 27th august 2018 and received my order on 29th august 2018, within the period of 2-3 days i start noticing n no. Of issues but major issue which i was facing at that movement was speaker breaks and charging time was too long as compared to the commitment done by the company.

In a day or 2, i approached nearest service center i was told that mobile software was not all stable and company is in a process of releasing a new ota (Over the air) update which will make your software stable and requested you to please wait, even after, i update my...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — defect product

 Hiral Gor on Nov 30, 2018
Hey team we have purchased laptop my model number is fx553ve. We have purchased in the month of july 18 and we are facing lots of issue. We have visited service centre more than 15 times but still they are not to redress our probelm. The thing is like your enginers are not even aware about particular software. Worst service and bad experience ever!!! This much is not exepcted from asus. Now either we want replacement or i want my whole amount as refund otherwise will give this case to consumer court. Did you get that?...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Asus India — notebook x541u keypad works intermittently - denial of warranty service

 Prabhu4208 on Nov 28, 2018
My laptop (Serial no: g8n0cv08p536336) which is in warranty has a serious manufacturing defect. All the keys in my keypad work intermittently.
Sometimes it works and sometimes it doesn't work, sometimes only some keys works and sometimes all keys don't work.

It's a hardware issue with all the keys so, i submitted the laptop for warranty service (Rma: inf8jb0374) on 24th nov but the service was denied citing a baseless logic.

'a' key retainer came out in normal use. I presume there was a serious manufacturing defect in the keypad as a whole.

In...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — getting serial number error whilst registering for the 3 years extended warranty.

 jojojoin29 on Nov 27, 2018
This complaint is regarding the misleading not fulfilled offer promised by the company asus on purchase of asus vivobook s x501un - ej460t booked/purchased on 21st november.

This is to inform you, that i mr. Joachim fernando recently purchased two reputed product of your company. An asus vivo book s and asus tuf laptops both at the same time period from one for your thrid party outlets (Croma mulund, mumbai) at india on 21st november. I was informed that asus company is having a special offer for the occasion of diwali from 20th october to 20th november. Whilst booking the product...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Recently Discussed

3 days ago
Asus India
asus goodies not received
13 days ago
Asus
REPLACEMENT
16 days ago
Asus India
bugs in asus zenfone max pro m2 when running mobile
30 days ago
Asus India
asus r541u keyboard and other problems.
Asus India
defect product

Featured Complaints