I am filing this complaint against Ather Energy for deficiency in service regarding an online order placed through their platform.
On 31 August 2026, I placed an order for two items and provided the following delivery address:
Correct Delivery Address:
B-20202, Prisha Orchids,
Devine Paradise Enclave,
Bengaluru, Karnataka - 560064
However, Ather processed the order using an old address which was neither selected nor intended for this order:
Incorrect Address Used by Ather:
A-304, Signifa Springs,
Vidya Vikas School Road,
Bengaluru - 560103
As soon as I noticed that the order had been assigned to the wrong address, I immediately contacted Ather's customer support via email and informed them of the issue. I clearly stated that the delivery address was incorrect and requested immediate correction before delivery.
Despite multiple email communications and follow-ups, Ather has failed to provide a satisfactory resolution. I was repeatedly asked to remain patient while the issue was being reviewed. However, even after several communications, the order has neither been redirected to the correct address nor delivered to me.
The issue is not a customer error, as the correct delivery address was provided at the time of ordering. The failure to process and deliver the order to the specified address constitutes negligence and deficiency in service on the part of Ather.
This has caused unnecessary inconvenience, mental stress, and considerable time spent following up with customer support. Despite being informed that I would escalate the matter to the Consumer Forum if no resolution was provided, the issue remains unresolved.
Relief Sought
I respectfully request that the Consumer Forum direct Ather Energy to:
Immediately cancel the the ordered items
Provide a written explanation regarding how the incorrect address was used despite the correct address being provided.
Compensate me for the inconvenience, mental agony, and time lost in repeatedly following up on this matter.
Ensure that no additional charges are imposed on me for correcting an error caused by Ather.
Take corrective measures to prevent similar incidents from affecting other customers.
Attachments
Order confirmation and invoice.
Screenshot showing the correct delivery address entered during order placement.
Email correspondence with Ather support.
Shipment/tracking details showing the incorrect address.
Any other relevant supporting documents.
I hereby declare that all facts stated in this complaint are true to the best of my knowledge and belief. This complaint is filed in good faith based on the information available to me. In the event of any inadvertent error or misunderstanding, I request that no penalty or fine be imposed upon me, as there has been no intention to provide false or misleading information
Was this information helpful?
Post your Comment