One star for an appalling product and service experience.
I bought an Atomberg Intellon water purifier directly from atomberg.com for ₹14, 999 on 9 October 2026. It was delivered on 10 October and installed on 13 October. Less than 24 hours after installation, the outer pre-filter began leaking. My household's drinking-water supply through this purifier is now completely unavailable.
I emailed Atomberg on 14 October with video evidence. Their reply on 15 October offered a technician visit within 48 to 72 hours. A technician assigned on 15 October was extremely rude during our phone conversation. After speaking to him, I was not comfortable allowing him into my home or letting him proceed with the repair. I immediately told Atomberg's representative Adit on WhatsApp. His assurances that he would look into it and escalate it produced no effective resolution. My follow-ups that evening were unanswered in the correspondence I have.
A brand-new drinking-water appliance failed within a day of installation, and I have been left chasing support. This is unacceptable. I have lost confidence in the product and service and want Atomberg to uninstall and collect it at its own cost and refund the full ₹14, 999. I no longer want a repair or replacement.
As of 16 October 2026, the issue remains unresolved. I have lodged National Consumer Helpline grievance 10424294, currently In Process. Based on my experience, I would not recommend this purifier or Atomberg's after-sales service. Was this information helpful? | 
Post your Comment