Atos — Iron zorik 1100 heating problems

Dear Sir/Madam,
I am writing to lodge a complaint regarding a faulty electric iron that I purchased from [Retailer Name] on [Purchase Date]. The iron is a [Product Name] model [Model Number] with serial number [Serial Number].
Since [Date of Problem], the iron has been [Describe the problem, e.g., not heating properly, leaking water]. I have tried [Explain any steps you've taken to resolve the issue, e.g., cleaning the iron, checking the water tank].
I would like to request a replacement for this faulty iron. Please advise on the process for returning the defective iron and receiving a replacement.
Thank you for your time and attention to this matter.
Sincerely,
Shuja abass