[Resolved]  Atozshoppinghub.com — not supplying the goods after full payment

This is to bring to your kind notice that I had purchased Sony xperia T2 Ultra and Sony Bravia TV 32W700B from your online web site ATOZSHOPPINGHUB.COM for a consideration of Rs 16000/- and 20800/- Order Reference number 777713 and 77778 respectively paid through Master credit card on 28th March 2014. It has been informed that the product will reach within 10 to 12 working days but till today I have not received any of the product I have reported the above matter several times by telephone to department of customer care and also through e-mails (copy of emails are enclosed here with) but despite all my pleadings you have not delivered the products, which is indeed regrettable and highly unbusiness like. On 12.04.2014, when I called to same number, that number was not in service. So I called on other number they have given on website [protected], I talk with Ms Nisha, She told me that My Product is gone for Insurance and by Monday, I will get the product, .after that day I called nearly 30 to 40 times to customer care for confirmation mail or Delivery date or final date or refund, but every time they (Nisha and Divya) were giving the dates only. After so many calls on 18th May 2014 Mr Deepak Sharma came in the picture, he told me that there were some mistake in the name spelled in the insurance document that’s why product get delayed now it is corrected and you will get product within 2 to 3 days. On 19th May 2014 I mailed to customer care the information received on the same day Mr. Ashwini Kumar, Refund & Escalation Dept A To Z Shopping Hub wrote in his reply "We deeply regret the inconvenience caused to you. We will look into your case with priority and revert at the earliest with appropriate action." As the product was not received till 24th May 2014 I called again and asked them to refund my money, if you are not in position to deliver the product. Ms. Nisha on the phone told me that you will receive a call from dispatch section. After a while I received a call from +91 [protected] the person Deepak Sharma on the phone told me new story that “the order is ready to deliver since I have not made the payment of insurance cover Rs 5000/- the product is getting delayed.” I paid the amount on 25th May 2014, but still i did not get the product nor the money. On 2nd June I visited Delhi and visited the house no A11 sector 12 Noida, No office is situted at this address. The House belongs to Mr. Akshya Tyagi, it is not in his knowledge that his address misused on the web. Same address is mentioned in the RoC Kanpur for atoz shopping Hub pvt ltd. This is a cyber crime and punishable under the company act, cyber act, and consumer forum act. Do the needful to deliver the product or refund the money earliest.