| Address: | Plot no - 813, Firni Road Purani Dispensary Panna Kalyan New Delhi IN 110041 |
| Website: | attitudist.com |
I am writing to formally register a complaint against Attitudist Shoes regarding an online purchase made on 18/11/2024.
Details of the transaction are as follows:
Order Number: 840174
Date of Purchase: 18/11/2024
I have experienced significant issues with the product received, and my attempts to resolve the matter directly with Attitudist Shoes' customer service have been unsuccessful.
The primary concerns with the purchase are as follows:
Delayed Delivery: The shoes were delivered after a substantial delay of 35 days from the date of purchase, which has caused inconvenience and frustration.
Defective Product: Upon receiving the shoes, I discovered that they caused irritation and scratches on my leg, rendering them uncomfortable and unwearable. Despite my attempts to resolve the issue through Attitudist Shoes' customer service, I have been informed that my request for return/exchange falls outside the 7-day window specified in their return policy.
Customer Service Response: The customer service responses from Attitudist Shoes have been unsatisfactory, with a refusal to make an exception to their return policy, even considering the extenuating circumstances surrounding the delayed delivery and defects in the product.
I have attached copies of the relevant documents, including order confirmations, delivery receipts, and communication with Attitudist Shoes' customer service for your reference.
In light of the above, I kindly request the Consumer Forum to investigate this matter and take appropriate actions to ensure a fair resolution. I seek one of the following remedies:
Replacement of the Defective Product: I request a replacement of the defective shoes with a new, non-defective pair.
Refund of the Purchase Price: If a replacement is not feasible, I request a full refund of the purchase price.
I trust in the Consumer Forum's commitment to protecting the rights of consumers, and I hope for a swift and just resolution to this matter.
Thank you for your attention to this complaint. I am available for any further information or clarification you may require.
Sincerely,
Was this information helpful?
Post your Comment