Attitudist — Non delivery of Shoes

Website:

[email protected]

Date: 8th of April 2023
I have twice placed the orders online and successfully got it registered. My order numbers were[protected].Both these ordered were returned by the delivery persons as I could not picked up their phones as I was in court. Subsequently I tried to contact them back but they were not picking up the phones nor did they call me back .I brought all these facts to the notice of the customer care team on their email ID [protected]@attitudist.com. In order to clear my position however, no response was received. On 4th April 2023 I received a call from their number [protected] informing me that the order has not been cancelled but only failed to deliver and whether I would like to redeliver the same. When I concurred with the same I was told that the same would be delivered to my residential address on 5th of April 2023.I did not receive any call nor was the product delivered on 5th of April 2023. No intimation was given to me till 6th of April 2023. On 6th of April 2023 I received a message on WhatsApp at 22.58 stating therein that your order status is showing RTO delivered. No one explained me the term RTO. The product was undelivered to me twice. I immediately wrote to their customer care email ID as stated hereinabove on 7th of April 2023. However, the fate was same. My email was neither acknowledged nor replied. It is specified on their website that if you want to lodge a complaint then call on their number [protected].When I called one Mr.Satishkumar picked up the phone. He was unable to reply to any of my queries. He registered my complaint No.27914 but did not know how to pursue the same. He was not ready to give any of the executive's number. He said he did not have any access to see the emails sent to them. He was only advising to place the fresh order.
The entire episode smelt a rat. There is no one to take the cognizance of the plight of the customer. They are making mockery of the system and making fun of the customers and mischief was committed and the same should be investigated and the perpetrators should be brought to the book. The facts should be made known so that the others customers would not suffer unnecessarily.