Attitudist — Not refunding the money

Website:

attitudist.com/?utm_source=SHP_Google&utm_campaign=11792611887&utm_medium=114055465145&utm_content=484757461876&utm_term=&gad_source=1&gclid=CjwKCAiAhJWsBhAaEiwAmrNyq-moaysV8JregIUvVx9vlCoV9D0

Ive ordered a product from their website on 5nov but after 20 days i got the wrong product so i asked for refund but they are not refunding me to my bank account and telling me that you'll get refund on website wallet. I've emailed them many times but now they are not replying and also not sending the right product.