Au Financiers — Delay and wrong cancellation of mortgage on home

Address:

Surendranagar, Gujarat, 363310

I have submitted documents for mortgage loan on home at surendranagar, gujarat branch. After the first visit of branch official they have accepted case and took over all the required property and kyc docs and cheque. Post valuation they have confirmed that property is ok but valuation is less than our requirement and if we can submit another property docs then they can approve loan amount as per our requirement, so we are agreed and submitted other property docs. Then after they have not contacted to us and after personal visit of branch they have excused that wife of our executive has been hospitalised from last couple of days.. Then my question is if your one executive is not present in your branch have stoped working or closed your branch?

Then after that they have deposited cheque for processing fee wothout any discussion and post debit of cheque they again not contact to us for 2 months and now after many follow ups they have rejected our case stated reason property is not ok

Now my question is if documents are not ok then why they ask for another property docs and why they have debited processing fee cheque without any intimation? If my query have not been resolved or if they will not give my processing fee amount back then i have to go for legal acpescts.